All Geckoboard Reviews
1-25 of 106 Reviews
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Esa
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Chat-based customer support second to none - friendly and inviting app
Stellar customer support, easy to use user interface, a lot of support for 3rd party analytics apps. App that keeps getting more features - app is alive development-wise and trustworthy.
PROSI believe the best aspect of the app is the in-browser chat support. I've received so much support and suggestions and advice from them that I've never experienced such prompt and helpful customer support before with any app. I've been asked to check out new features in a demo, too, which was wonderful - after a few months, the features in the demo were added to the app itself. I feel like there is a good reason to reach out to the customer support team and ask for features, as they seem open to them - this is not a company run by shark-like salesmen/saleswomen, but a developer-led company - where things that are difficult to do are eventually made easier to accomplish, and so on. I've received such stellar customer support from people and all others that I'm really quite awed. You're doing very, very well. I know Geckoboard will keep on becoming a better app, little by little, and that is a good feeling to have.
CONSThere are limitations to Geckoboard - I might not always be able to find a solution that suits me the best way - there are always some ways to improve the workflow - but the way the customer support listens to use and implements features or provides help pretty much negates any cons I might have with it. One thing maybe is that I'm not able to "park" a dashboard so that it's settings are kept safe even though I have downgraded from two dashboards to one dashboard. And another is that there is no way to select multiple objects and copy them to another dashboard quickly. But my experience overall has been that if I ask for something, and it's not there, it might get implemented in the future. Another thing is that I was getting errors from MixPanel, but was not able to see what the error was - this is another thing that can be improved from Geckoboard aspect, it's not a con it's just a missing feature that could be implemented in the future.
Agnieszka
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Simplicity is Geckoboard's best feature.
Very good, easy to use, and informative, it definitely gets its audience with multiple screens you can display in one place and change regularly if you are running out of space for tiles. We use it in our call centre to let the agents know about the daily performances of the teams and alert them if there are call and email backlogs. You can manipulate the colors of the tiles so if there is a problem, you see the tiles chaning the colours to red if too many calls waiting for example.
PROSIts simplicity and no hassle whatsoever to set it up.
CONSSo much data and always not enough space to show everything, but I guess, that would be in any other similar software. Refreshing screens only every 30 seconds might be for some not enough.
Kristian
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
We have used Geckoboard and its good, but lack some connectors. More connectors to Office365 thanks
Good, Always very helpful support. For now we are not use it, but we will use it again if there are more connectors to Office365, The platform we use a lot
PROSEasy to use and looking good without lot of Work. Give it 10 min and you are up and running. And some days if you want to use more advance features.
CONSMore connectors and also lack of custom data to extract. But I think its not only a Geckobord problem. Its lack of API information from the sources?
Mizanur Rahman
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Easy dashboard solution.
The experience with Geckoboard will depend on an organization's specific needs and requirements, and it is recommended to carefully evaluate the tool to determine if it is a good fit for their data visualization needs. The ease of use and customization options, make it simple to create visually appealing and informative dashboards. Real-time updates and integration with multiple data sources are also highly valued features.Geckoboard can be expensive compared to other dashboard tools, and that it may have limited data storage capacity and data manipulation features.
PROSIt is possible to create dashboards that automatically refresh. The people in the office love it because they don't have to look for a report in our CRM. The people in the warehouse don't have access to a computer so they love it. It keeps them on task and allows them to plan.
CONSSome of the integrations do not have enough support. We're working on the documentation for pushing our own data in, but it's a little hit-and-miss, but it seems to be going ok.
Dan
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy and Simple for our SME
Ye always been a solid bit of kit for us. Would recommend to anyone trying to build consitency and project business performance.
PROSIt's really easy for us to project those key metrics that run our business. We are by no means tech guys and it's the spearhead data that helps managers continually improve
CONSOn the roadmap but duplicating dashboards would have been helpful early days. Some of the widget creation is a bit repetitive especially of data moves in an excel spreadsheet. Minor moan! For us as well we could do with a data connection to Zoho.
Vendor Response
Hi Dan, Thanks so much for your review - really appreciated. Absolutely get the need for duplicating dashboards, it's very much on our radar. We've shared your other comments around widget creation from a spreadsheet and the need for Zoho with our product team for consideration. Thanks again :)
Replied June 2022
Danny
Verified reviewer
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Geckoboard is a great product, giving easy access to important metrics within our organisation.
Geckoboard creates a place that anyone from within our company, can review all our company metrics we regard as important. Making things very transparent for any employee. Deployment and adding components is really easy, integrating with almost all of our tech stack which makes Geckoboard the one place where we get to view metrics, which are usually spread across various platforms.
CONSI don't have many con's to mention, but if there was one it would be great to be able to change the color of each component.
Vendor Response
Hi Danny, Thanks so much for your review - it's really appreciated. We've shared your comment around the colors with our design team for their consideration. Thanks again!
Replied June 2022
Matt
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing visualization tool for KPIs
I have used Geckoboard for several years now and within different companies. I have always found it incredibly useful and beneficial within each company I have implemented it.
PROSI love how easy and quick it was to integrate with our existing platforms and CRM The support is second to none. I have always found it pleasent and informative when reaching out to the team.
CONSI think some additional customization options that allow further digging into specific data but it's not hard to work around it and the dashboards allow plenty of room.
Vendor Response
Thanks for this Matt, really appreciate your review. We've shared your feedback about customization and being able to dig into specific data so it's on our Product team's radar!
Replied June 2022
Jonathan
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
A clearer picture of your business
- Topline information summarised in an instant - Live sales tracking - Able to compare week-on-week data - Forecasting
PROSGeckoboard is super easy to use. Thanks to its integration with several APIs, it is an extremely powerful SAAS software that can really help any business gain a deeper understanding of their business in only. few steps - be it through website performance and analytics tools, through to sales tracking with visual summaries. This is now the second company I've introduced Geckoboard to and I could not be happier!
CONSI think the fact that spreadsheets lose their formatting in the integration process can be problematic and confusing for the user at first. The spreadsheets are definitely harder to navigate when you are setting up the cells Geckoboard needs to be navigating somewhere. Also a better Instagram connection is needed, although I understand that is down to Meta.
Reason for choosing Geckoboard
Used it in my previous job to great success!
Vendor Response
Thanks so much for your review Jonathan. We're always keen to hear about your experiences with our integrations and spreadsheets, in particular, is one we continually work on. I've passed your comments over to the Product team to review. Thanks!
Replied June 2022
Ken
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2023
GECKO Sales
keeping the sales guys & GM's aware of where they are .
PROSThe automatic update and the sharred link
CONSSetting up the data in monthly & Yearly has been difficult using excel.
Reason for choosing Geckoboard
Easier to get started with and the shared link is nice.
Stephen
Verified reviewer
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Fantastic tool to anyone that manages a business
I love Geckoboard. Its helped me manage the business with so much ease. I only need to glance at the screen I have hanging on the wall to know the health of the business and customer demands.
PROSEasy or implementation and use. Once its set up you can forget about it. It will run itself
CONSIt was easy to integrate. You will be fine if you have basic/intermediate computer skills.
Vendor Response
Thanks so much for this lovely review Stephen!
Replied June 2022
Fernanda
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Peace of mind for Customer Support leads!
As a Customer Support lead, Geckoboard has helped me keep an eye on our metrics and quickly recognize when things are going well or not great. Their integration with Slack is life-changing! It helps us make sure were are on track with our OKRs. Our Geckoboard dashboards are a huge part of our daily life. I can't recommend it enough!! Also, their support team is STELLAR! ⭐️
CONSI feel like there are some small quality of live features that are missing, but nothing that's a deal breaker.
Vendor Response
Thanks so much for this review Fernanda. We're so glad you find the Slack integration so helpful, it's been a game changer lots of customers. Feel free to get in touch about the more specific live features you'd like to see and we'd be happy to share these with our Product team for review. Thanks again!
Replied June 2022
Vaughn
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Had an immediate impact on our sales figures
We have this up on a large screen in each of our offices and every minute of every day you can see exactly where you are against your targets. All staff from Sales reps to dispatchers were motivated by this and we saw an immediate impact on our sales figures and awareness in the team!
CONSWe would like this to be able to connect to other systems that we use currently without having to go through API connections as we are not very technologically minded!
Grant
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Great for Managing with KPIs
Geckoboard makes it really easy to publish your team's KPI's, and make them visible to the entire team or company. It connects to the tools we use everyday, and requires very little setup.
CONSIt is a great solution for quick deployment. However, you don't have as much control over the metrics and how they are displayed. You can write custom integrations if needed, however if you require a lot of customization it might be better to build something in-house.
Martin Stigaard
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Geckoboard in a small sports organization
With Geckboard dashboards in the office, everyone in organization is always able to track and be aware of our key metrics and performances.
PROSWhat we like the most about Geckoboard is that it is SO easy to use, it's easy to set up and in an organization where visual metrics were never used before, the benefits and response to the dashboard have been immense.
CONSWe would like to see even more third-party integrations, i.e. for social media accounts etc.
Rhj
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Awesome product
Great. Great Customer Service who listen to your feedback
PROSEasy to use. Great Customer Service who listen to your feedback
CONSN.A. I chose this product because i wanted it.
Vendor Response
Thanks so much for your review Rhj. Our customer service and feedback loops are something we really pride ourselves on so we love to hear this!
Replied June 2022
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2020
Great for Tracking Weekly and Quarterly Sales
We have been displaying our daily and weekly sales data.
PROSWe are able to customize our salesforce reports and display the reports on our screens throughout the hospital.
CONSSometimes there is a bit of a lag between refreshes on the data on the board but I dont think its too sizeable.
Anonymous
1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2022
Data analysis platform
This is what I was looking for
PROSGeckoboard is one of the many data analysis platforms that are revolutionizing the way we look at data. Thanks to its interface, its features and its incredible customer support
CONSjust the subscription price which is a bit expensive I think
Nicolas
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Love the UI/UX
UI/UX is pretty good, which is a good thing as I use this product everyday to display critical KPIS to everyone on a screen.
CONSThe custom widgets are pretty hard to communicate with - need custom endpoints. Plus it misses pie charts.
Reason for choosing Geckoboard
Interface and design.
Vendor Response
Hi Nicolas, Thanks for your review! We understand your feedback for custom widgets, they can be a bit tricky. We've shared this feedback and your need for pie visualizations with the Product team for consideration. Thanks again :)
Replied June 2022
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
Reviewed November 2015
Geckoboard is great, except for the randomly disconnecting service accounts
Geckoboard has been a great tool for us as we use it to track all sorts of internal metrics. We have several boards on a shared loop displayed in our main office space for maximum visibility to the team.
PROSA++ customer support. I have encountered several issues/had obscure questions and the support team went above and beyond to solve any problems.
CONSOnly major complaint- connected Service accounts (such as Facebook) expire randomly and must be manually updated but Geckoboard does not have a notification system to let you know. Only when I happen to look over and see that the particular board is not updating, then I know to go in and reconnect the accounts. Also had to reach out to Support the first time to find out why the account disconnected in the first place.
Tim
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Geckoboard is simple, easy to use and has powerful integrations
Geckoboard is easy to use, has powerful integrations and an absolutely awesome support (!).
PROSCreating a dashboard is very easy and the data for it can be pulled through the various integrations.
CONSThe amount of dashboards is quite restricted if you are not in the enterprise plan. If you want to make your company more data-driven at every edge and corner, this limitation must be removed.
Reason for choosing Geckoboard
Amount of integrations, compability of with our existing internal tools and visual design
Vendor Response
Hi Tim, Thank you for your review :) I've shared your feedback with the team around the need for more dashboards. If you'd like to add additional dashboards on an ad hoc basis (rather than moving up to the next plan) then please contact us, we'd be more than happy to help out: support@geckoboard.com Thanks again!
Replied June 2022
Robert
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Display your important data with ease
Excellent - from use to customer support. Always on point.
PROSEasy set up and easy to use. Customer service is excellent!
CONSNothing - works as promised and expected
Guy
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great big screen solution for Zendesk
Allows us to easily visualise metrics from Zendesk in real time so that we can see how the day is progressing
CONSSometimes it can be tricky to work out how to display what you're looking for but support is excellent
Ally
E-Learning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Geckoboard provides a clear and concise view of KPIs
Using Geckoboard has been great. The UI is easy to understand and you can create boards within minutes!
PROSGeckoboard is visually appealing and helps display KPIs in a clear and effective manner. It allows our team to understand and have a pulse on performance quickly through its Slack connection feature
CONSNot being able to label correctly. For example, longer labels get cut off if the widget is not big enough
Mark
Verified reviewer
Computer Software, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Great dashboard tool!
We have been using Geckoboard to track the key metrics for our platform since early this year. We tried out a few different platforms before we settled on Geckoboard. We plan to continue using Geckoboard for a long time. Not to mention the improvement the dashboard has brought to our operations by focusing us on our key numbers in real time and having them available on the office wall and wherever our team is located around the world.
PROSGecko was extremely easy to get set up on and start seeing real data immediately. The interface looks great and the cost is reasonable. It's accessible from anywhere and easy to share results.
CONSMost of the integrations are very easy to set up but you do need some developer time to pull internal data, which shouldn't really come as a surprise.
Steven
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
GotJunkQuebec review
Once of the best customer service I have ever interact with ! Very comprehancive , very cliver and helpfull !
PROSIt is very sharp and nice visualing , once you understand how it works , it is kinda easy to use
CONSIt could be easier for user that is not using external app or sofware that can extract data from it, we should be able to just setup data directly from geckoboard