All Lucky Orange Reviews
1-25 of 196 Reviews
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eric
Transportation/Trucking/Railroad, 11 - 50 employees
Used unspecified
OVERALL RATING:
3
Reviewed March 2024
Lucky Orange Review: Lucky Orange, Great but could be Better.
George
Verified reviewer
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
Look no further
Overall the experience has been great
PROSI like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
CONSFor me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Vendor Response
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange
Replied July 2022
Ripon
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
It helps me to optimize our website smoothly.
Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.
PROSLucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.
CONSLucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.
Reason for choosing Lucky Orange
Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.
Reasons for switching to Lucky Orange
smooth visitor recordings facilities.
Vendor Response
Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange
Replied June 2023
Matteo
Medical Devices, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Useful tool
The possibility to view the costumer journey
CONSMaybe some lag in the live view; and the possibility to not see the check-out experience
Vendor Response
We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However, we can track Events that let you continue to follow the customer through the checkout flow. I would be happy to walk you through our Shopify checkout Events and address your concerns about a lag in live view. Use this link to find the best time in your schedule to connect over Zoom: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Replied April 2024
Stephen
Music, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Lucky Orange is a Critical Tool at a Great Price
I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.
PROSWhat I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.
CONSThe videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.
Reason for choosing Lucky Orange
I found Lucky Orange as an app on my BigCommerce panel. I didn't look around at or try other products.
Vendor Response
Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange
Replied December 2022
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Lucky Orange Is A Solid Choice
Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.
CONSIt can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.
Vendor Response
Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to support@luckyorange.com at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at support@luckyorange.com mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Replied January 2024
Andrew
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Awesome for heatmaps, scroll and click data
We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.
PROSThe interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.
CONSAlthough the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.
Reason for choosing Lucky Orange
Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.
Reasons for switching to Lucky Orange
We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.
Vendor Response
Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange
Replied March 2020
Danny
Online Media, 1 employee
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
I like to hear the bell sound when new user visiting my website
yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks
CONSThe system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions
Reasons for switching to Lucky Orange
Lucky Orange comes with new visitor notification and live screen recording
Vendor Response
These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions. Cheers - Justin from Lucky Orange
Replied July 2020
Alex
Financial Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Very good value and relatively easy for a novice to use
Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.
PROSThe price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.
CONSSome of the features require technical knowledge that requires a bit of time to learn.
Reason for choosing Lucky Orange
We trialled Hotjar but Lucky Orange provided better value.
Vendor Response
Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange
Replied June 2022
Michael
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2022
Great insights with right amount of simplicity
I use it to see site traffic analytics and measure the site engagement from my top prospects.
PROSA Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.
CONSNothing so far. I started using the software about 3 months ago.
Reasons for switching to Lucky Orange
Lucky Orange had a superior Hubspot integration
Vendor Response
Thank you so much for the five-star review! So glad you're enjoying our HubSpot integration. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Please let us know if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Replied August 2022
Jayson
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
This is a game changer when optimizing sales pages
My experience has been great so far and I am happy with the service.
PROSIt was super simple to get setup and the interface is easy to follow and navigate. I love the data it provides to help me optimize my sales pages.
CONSSometimes I feel that it doesn't record all the visitors as I would like, but there very well could be other factors dictating that and not dependent on Lucky Orange.
Vendor Response
Thanks for leaving us a review! We love when our users call Lucky Orange a “game changer!” Optimizing your website and sales pages shouldn’t be difficult, and visitor behavior gives you that insider look at the data you need. Regarding not all visitors being recorded, there are a number of reasons that can impact this. Reasons include the visitor blocking themselves for increased privacy, bot traffic, older browsers and extensions. Here’s a help doc to learn more: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked, and we’re happy to help if you have any additional questions. Thanks again for sharing the Lucky Orange love, and we’re here should you need anything! Cheers - Jordan from Lucky Orange
Replied January 2024
Adam
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great website monitoring and UX analysis tool at a great price
Easy to deploy, loads of features, great price.
PROSLuckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
CONSIn the recent update, there was some bugs/lag in screen loading but this is now largely resolved.
Reasons for switching to Lucky Orange
Better product, better price.
Vendor Response
There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange
Replied April 2022
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Best heat mapping for the money
Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.
PROSThe best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.
CONSThe only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.
Reason for choosing Lucky Orange
Cheaper and better.
Reasons for switching to Lucky Orange
Much cheaper and better heat mapping.
Vendor Response
We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange
Replied September 2020
Brian
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Lucky Orange - what we didn't know we were missing
We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you
PROSTo be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.
CONSI wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.
Donna
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Sometimes old is better
Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.
PROSI used to loved the classic lucky orange is was easy to use and was easy to set up different alerts
CONSThe new lucky orange is not as good as the old one.
Vendor Response
Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to support@luckyorange.com and we’ll get that set up for you. I look forward to hearing from you soon. Bradley from Lucky Orange
Replied December 2023
Curran
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
I love Lucky Orange!
Love it!
PROSI use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.
CONSI have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.
Vendor Response
And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange
Replied May 2022
Kosara
Design, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
"Easy to use app"
Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
PROSSeeing what the client is reffering to and having the option to help them in that particular time.
CONSThey have a few different highlights that are not satisfactory of how they incorporate with different stages.
Vendor Response
Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange
Replied May 2021
Jill
Packaging and Containers, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Works as it's meant to
The software itself works well, but the integration is not user-friendly.
PROSI really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.
CONSWe were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.
Vendor Response
Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to support@luckyorange.com to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Replied June 2022
Daniel
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Best value website monitoring service!
The portal is user-friendly and well-designed, and customer service is quick to respond!
PROSI love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.
CONSThere's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.
Reason for choosing Lucky Orange
Price, features, functionality, customer service.
Reasons for switching to Lucky Orange
Price and functionality. While ClickCease automatically blocks IP addresses it sees as fraud, it only records sessions that come from Google ads. I'd rather have the option to first review the sessions and then decide for myself if I want to block the IP.
Vendor Response
Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange
Replied July 2022
Matt
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Great Value
It has been an affordable solution for our small business.
PROSI love being able to chat with site visitors, answer their questions and suggest resources for them.
CONSIt is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.
Vendor Response
Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with! Cheers - Bradley with Lucky Orange
Replied July 2022
Fran
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The best tool to understand your users
The possibility to view in real time what the users are visiting
CONSNot fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.
Vendor Response
It makes our day when our users describe Lucky Orange as "the best tool to understand our users!" Being able to understand your visitors is invaluable, and we too love to watch visitors in real time. Regarding your browser compatibility feedback, could you please send an email to support@luckyorange.com describing your issue? I want to ensure our team can investigate it further. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Bradley from Lucky Orange
Replied June 2022
Carrie
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
An absolute must for web designers!
My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0
PROSNot only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too.
CONSThe amount of sites allowed with each plan. I’d like to see a few more.
Vendor Response
Thank you for the five-star review and feedback! It's great to hear that you're discovering valuable insights about your site and your client's sites. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Replied March 2023
Peter
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best video recording
Good
PROSTheir visitor video recording tool is the best on the market.
CONSLuckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.
Vendor Response
Thank you so much for leaving us a review! We're happy you find so much value in our Session Recording tool. Please don't hesitate to reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange
Replied December 2022
Marian
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2018
It was just eye opening, we found out where our advertising money went
A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.
CONSThe free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.
Abdelaziz
Computer Hardware, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
best Expérience
The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business
CONSthe implementation the first time you had to ask for help, and just after everything is intuitive
Vendor Response
Thank you for leaving us a review! Great to hear that you're using our tools to help grow your online business. We're here if you need anything! Cheers - Bradley from Lucky Orange
Replied March 2023