All Zoho SalesIQ Reviews
1-25 of 83 Reviews
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Sean
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
this is NOT just a chat program
you close deals.
PROSso this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!
CONSThe UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.
Mahbub
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Zoho SalesIQ is essential for online customer service
Excellent performance with vey minimum or no issues at all.
PROSWith many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.
CONSSometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.
Karishma
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2023
Helps in managing live chat, but wish we could have more automation
It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.
CONSThe reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.
Sandra
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good.
I rate the product I rate the team behind. I refer them
PROSProactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.
CONSI would never get Full credit for discovering them.
Reason for choosing Zoho SalesIQ
1. it met all the required legal and compliance requirements. very easy to us e.. breee to instll l - thi proct is a dood.I rat
Neha
Verified reviewer
Management Consulting, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
Best tool for website visitor tracking and live chat
It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.
CONSIn the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.
Adam
Verified reviewer
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
As part of Zoho 'ONE' - very good value & functionality
Good, filled a need but products like FB messenger have taken their place (for us at least)
PROSEasy to use, chat works well, clients & users seem to like it
CONSWould be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.
Melien
Verified reviewer
Photography, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Customers love our quick response
Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.
CONSSo far no complaints. Salesiq does what we need.
Deepak
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best in class chat comes like phone call
Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.
CONSZoho has almost everything, so for other features like support documents we use Zoho helpdesk.
Swadesh
Verified reviewer
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Great live chat tool
Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.
PROSI love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.
CONSNothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.
Lyes
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
The best way for interacting with website visitors
Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.
PROS- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support
CONS- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)
Steve
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
sales iq is the hidden gem of zoho
the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.
PROSIntegration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.
CONSUI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2017
Live Chat
I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.
CONSI never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.
JOHN
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
Sales IQ from ZOHO is good!
Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do.
PROSEasy to use. Low cost. Easy to setup / integrate.
CONSClunky backend to admin (it's not intuitive where you update the system settings). Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly.
Balkrushna
Food Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Quick and Easy to get Started
No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided.
CONSVisitor reports is limited to 1000 records.
Prasad
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Good tool for customer support & lead generation
The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.
CONSIt is not very customizable, to a larger extent you can only use what is offered to you by the tool.
Yanelis
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
It is excellent to know who are visiting your page.
I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.
CONSI dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.
Shaun
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2019
Need to fix iOS SDK and or API
We like that chat is available on mobile and web. Also nice that it ties into our CRM
CONSWay too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.
Kris
Verified reviewer
Environmental Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Live Chat is Quick, Easy to Use and Great for Lead Generation
The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM.
PROSI liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.
CONSThe software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.
Jorge
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Learning to improve customer service
Close visites monitoring, better customer service.
PROSIt is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.
CONSI think that the least I can like is that time is not enough to take advantage of all the features that this software have.
Guillaume
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2019
Easy to use and accurate
Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs...
PROSThe best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!
CONSThe only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.
Jacob
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great way to connect with your customers
Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns.
PROSGreat software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product
CONSThe only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen
Jose
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Close follow-up
I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.
CONSI would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Easy to use and really helps business!
We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away. We love that there is a mobile app so we can answer messages from customers away from the computer
CONSSeems to slow down our site a little bit. But ultimately I think the benefits outweigh that.
Javier
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Zoho sales iq makes it easily to track visitors
I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.
CONSI wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!
Eduardo
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Great Value - Quality chat softwate
Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.
PROSEase of use, and visitor website analytics, free plan ti try out
CONSa bit confusing to set up some features