All Emburse Abacus Reviews
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G. Keenan
Verified reviewer
Internet, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2018
Effortless expense tracking and management
Having come from a huge tech company that had their own proprietary software to submit and reimburse expenses, Abacus is a breath of fresh air. It's unbelievably easy to use and both their website and their mobile app are clean, intuitive and get out of my way. I don't feel like I'm jumping through hoops or need to go through a bunch of red tape to get expenses reimbursed, and it helps me keep track of when my expenses are approved and reimbursements are being distributed. It's amazing being able to just take a photo of a receipt right from the app and upload it immediately. Don't need to hold onto receipts or gather scans in another app. Seriously, this software is so simple. Every company should use it.
CONSI've had the mobile app crash a few times or just become unresponsive, but this is so inconsistent that I don't really think I've ever been inconvenienced by it.
Kira
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Great Expense Management System
We really love Abacus as our choice of product and do not intend on changing anytime soon.
PROSI really love how easy Abacus is to use. I love that receipts auto attach and that you can create specific rules per person or department. It has streamlined our processes and ease of expense management.
CONSThe only feature that I miss from our previous expense management is the ability to add multiple pictures to one charge. Our employees loved that feature and it is more time consuming to make it into a pdf to upload.
Reasons for switching to Emburse Abacus
Tallie did not have enough capability when it came to rules to specify between departments.
David
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed April 2020
Bad product
This has been the worst business decision we have made. We were looking for a case management software to streamline increase efficiency. The sales promises about this were simply not true and the free training is a joke. It is so basic that it served no purpose.
PROSThe support team is very responsive. The product may be great but once you purchase it they want more money to deliver the product rather than deliver the product.
CONSThe product is difficult to use, and simply does not offer the features that are available in quick books. It is a huge step backwards and requires an amazing amount of time to deal with glitches. It frustrates rather than enhance outlook. The product is outrageously priced for what we are able to do. I was assured it was the right product for my small firm but I don't think so.
Reason for choosing Emburse Abacus
Seemed to be much higher quality and better features
Reasons for switching to Emburse Abacus
Salesman convinced me that I was paying for top of the line case management software that had the best features of what we were using and by paying as much, we would be guided quickly to achieve our goalls
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Expenses Simplified
Overall, I would recommend this over other expensing tools. It is modern, they have mobile capabilities, and the support was excellent when needed.
PROSAbacus is easy to set up and use. The UI is intuitive, and it is self-explanatory to use. I really like that you can send email receipts to the abacus alias, and it parses out the expense for you. They have a mobile app that I use often, and I rarely have issues with the tool.
CONSSometimes the receipt scanning can take a long time, and you will go in and edit it manually. I don't like that it takes a long time to get email receipts into abacus.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Very Easy to Use for Employees
I appreciate how easy Abacus makes it for me to submit expenses and how clear the process is. You can quickly see what expenses are pending, what has been approved, and what still need to be approved.
CONSI wish there was a way to remove categories that are irrelevant to you or your team. I.e. if you are on the accounts team, you should be able to hid the sales categories to make it easier to categorize the expense.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Love abacus!
Abacus is great. It’s very straightforward and super user friendly. I think it’s extremely easy to streamline the entire expense process.
CONSNothing really! I’m just a user on the platform but I find it extremely easy to use and have no issues at all explaining to new hires how to use.
Anonymous
201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Best Expense Tracker
Easiest to use expense tracking software. Just snap a receipt and send to your approving manager gets notified. Quick and easy to categorize expenses appropriately, as well.
CONSNo cons, been very happy with Abacus and current and prior companies that have used this software.
Frank
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
Easy to use and submit expense reporting
Its easy to use, fast and quick for submitting expenses reports, especially multiple reciepts at the same time. It saves a boat load of time and Id recommend it to all startups!
PROSIts easy to use and upload photos or expensed items or you can even connect your bank account and it does everything automattically.
CONSThe user interface is nothing special although it is easy to use, it could be upgraded to look more appealing.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to Use
Abacus is great - both online and in their app. It's simple to submit (and approve) expenses to keep your team moving.
CONSThere are random bugs that appear in the mobile version that seem to be easily resolved by restarting.
Anonymous
201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
Great Software
Super straightforward. Easy to use and provides visibility into the expensing process.
CONSNothing negative to say. Abacus works great.
Tammy
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2021
Don't buy it
I wish I'd gone with another software agency.
PROSThe product POS is easy to use - for general sales
CONSSo many features are not working properly or missing. If you are a cafe or restaurant this system may work for you. If you're a retail grocery store DO NOT BUY IT. The tech customer service is lacking - they don't know what they are doing and can take MONTHS to get back to you. The sales customer support is garbage. Once you've bought the software they basically wash their hands of you. We continue to have issues with ABACUS not calculating customer account sales correctly, their membership program is limited in functionality, products/ingredient functionality is almost useless.
Reason for choosing Emburse Abacus
The sales team made a lot of promises - which ended up they couldn't keep.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Count your Savings!
I love that this is quick, and easy. Just take a picture of your receipts and attached the image to your expenses and that is it! Saves time, and shows corporate where they can save money or where too much is spent.
PROSAbacus allows you to streamline and organize your expenses. It enables you to systematize how you refund your employees, execute your expenses and reconcile credit cards.
CONSI haven't found anything I don't like about Abacus. This saves time and money and approval and audit processes are faster. This is easy as counting on your fingers!
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2019
Very user friendly and straight forward
We switched from Concur to Abacus to handle our employee T&E.
PROSThe way the mobile app and web app work together makes it very easy to upload receipts from your phone and manage your expenses on your laptop.
CONSSometimes the mobile app will crash or not function properly - its not quite as built out as the web app.
Matthew
Management Consulting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2017
Great software
This automated our process and allowed us to go completely paperless which was a big deal for our organization!
Mike
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Buyer Beware
We left Insynq after 6 years, after their hacking experience and went to Cloud 9. We did not like Cloud 9 at all and went back to Insynq. Now Cloud 9 tells us we are locked in for 36 months. We tried to reduce users from 3 to 1 (which was our original user count) and they say we can't do that either. Need I say more ? ! These people are dishonest in my view. Insynq are wonderful to deal with !!!
PROSProbably a decent product. My issues are the fact that using their shared servers causes a frustrating experience when accessing our software each time.
CONSVery aggravating interface. I believe they have deceptive marketing practices.
Reasons for switching to Emburse Abacus
Insynq was hacked by ransomware. They now have things in place to lessen chance of another attack and allow clienst to access data if that should happen again.
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2018
We use Abacus for expense tracking and reimbursement
The app is lite (it doesn't take much space) and it seems to do all of the basics from travel to reimbursement management.
CONSThe app struggles with things it claims to do and has some "advanced" things it apparently cannot do. For instance, connecting a credit card says the app will recognize expenditures for approval later, but so far nobody in our office has been able to make that work. It would also be nice to not have so much downloading, saving, then re-uploading to Abacus (regarding receipts) - other apps do this without saving on your personal machine at all.
Supreeth
Mechanical or Industrial Engineering, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Expense System with Easy usage
Abacus is a extremely useful expense software with ability to drag images from the platform and also can download images from the phone app.
CONSThe aggregate expense with outstanding amount shall be displayed on home page that will be very helpful for any user.
Devani
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
So far so good!
We have been using this system for about five months now. The website and mobile app are user-friendly, which is the biggest pro. It can also be customized to fit your business structure. Overall, the system has delivered well on most of what it promised.
CONSI think our only con so far is that the system does not integrate with our accounting software as we were told it would.
Jodus
Management Consulting, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Complete recommendation
No
PROSWe have used their services once only last year and thoroughly would recommend their customer service
CONSThey are small and may take some time to get assistance. They seem to be always busy which can be both a pro and a con
Andrew
Mechanical or Industrial Engineering, 11-50 employees
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2019
Abacus consolidates real time
Expenses made easy and tracking done correctly. Credit cards and mileage is now easier than ever before.
CONSAfter my employees turn in accurate expenses, I have to pay them. I don’t really like that, but that’s business.
Deepti
Information Technology and Services, 10,000+ employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
Easy to get every information in short and simple way
UI is good Linked to vast database of clients Advancement is applied Summarized info can be utilized in better way
CONSSelection of data fields could be more as as per the categories. Here requires more enhanced details of land survey.
James
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great For large Firms
This is a great system for large firms. It will handle everything you will need to do. You can cover all needs of the firm with this product.
PROSThe Tech support is very good and very willing to help if you have any kind of issues.
Ressa
Law Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2017
Abacus is very user friendly.
As an administrator the ability to reconcile is super easy using the system! I haven't really found any one specific thing that I dislike about Abacus.
Lauren
Verified reviewer
Consumer Goods, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed September 2018
Abacus is Great
I only use it as a user, but it makes the overall expense report process so easy and I spend so much less wasted time attaching and downloading receipts!
PROSI love Abacus. It makes expense reports so easy and I end up just doing it as I am out and about since it is so easy to upload.
CONSIt takes forever for the transactions to pull through from my card so I don't end up using that function which is unfortunate because it is actually pretty helpful.
Jasleen
Marketing and Advertising
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2015
Excellent and most user friendly Expense Reimbursement platform.
Simplicity and ease of use along with the timeliness of payments.
CONSThere is nothing that I would change about this platform.