All alternative logic Reviews
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Dušan
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Proactive support, knowledgeable management, fully configurable platform
Very intuitive UI, great UX, majority of screens, flows, fields are configurable. Their support is proactive, when something reported, AL support responds within minutes. Management is always hands-on, understands our needs, provides quick dev estimations.
CONSIt would be great if Alt Logic could develop into a comprehensive Telco solution (similar to OSS) which would enable Altnets to switch Planning, Build, Civils, etc. to their platform too.
Kirk
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Excellent system, brilliant customer service
Team involved us when developing and rolling out the system, which made us feel included in the whole process. The technical team take on board ideas and listen tentatively to technical feedback from us (the user) if we feel something could be done better, they will raise a ticket, investigate and feedback quickly.
PROSThe interactive dashboard is the most used feature across the service, giving us real easy access to time slots for locations, when drivers are due, and when they left, ensuring their punctuality is correct for service delivery.
CONSWe find the trip allocation feature to be a bit fiddly, however the support team are always happy to manually do this for us upon request.
Reason for choosing alternative logic
We felt it was able to be more tailored to our needs, and were keen to support us during roll out. The workflow on device applications was customisable and any feature that are not required could be removed to avoid confusion.
Reasons for switching to alternative logic
The old system was not fit for requirement, we wanted a tailormade platform to suite our service needs.
Peter
Building Materials, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great flexibility and support
AltLogic have been very accommodating in allowing us to do more configuration of workflows, etc., than I believe they usually allow their customers to do. The size and attitude of their team is what makes this kind of relationship possible, and that something you can always accurately predict when choosing a product, so this is very satisfactory.
PROSThe best thing about our AltLogic implementation and our ongoing maintenance of it is the ability to knock ideas backwards and forwards with [sensitive content hidden] and arrive at a solution together.
CONSWe'd love to be able to have more control over the interfaces of both OfficeLogic and FieldLogic ourselves - sometimes there are little things which we want to tweak which we have to ask the support team to change. It's not a big deal, but sometimes it's an experimental change which we want to to-and-fro with quite a bit, and that's just not smooth when we can't make the change ourselves.
Nathan
Logistics and Supply Chain, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Software upgarde
Great supply partner with a robust system that will allow our business to grow within current market sectors and new sectors
PROSThe answer is always yes from the Alt logic team in regards to customisation or development. Its a very intuitive box of Lego that can be structured for our individual customers requirements.
CONSLike anything new, getting used to the layout, terminology and spec of the software takes a bit of time to get your head around.
Reasons for switching to alternative logic
The technology that we was old and could not easily be updated for individual customer requirements
Steve
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy for end users and schedulers Work Flow Application
Use of this system has reduced our paperwork significantly and allowed immediate, photograph supported reports to be generated and invoiced to clients.Very responsive support from the alternative logic staff, always willing to talk through issues and help to program solutions.
PROSEasy to use from both a scheduling (back office) users point of view and for the operational field deployed staff. Very simple to schedule and, where required, amend work.Allows for live tracking of jobs, progress and safety issues can be seen and addressed.
CONSNone
Amy
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Lindstrom
The product is very easy to use and made better by the fact we can mould it to our current needs. The support from the whole team has always been fantastic.
PROSCustomizable to our business and way of working. Team always helpful and easy to work with.
CONSInitially not being able to create a group log in on the portal for infrequent users but a work around was implemented quickly.
Craig
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
AltLogic Review
Excellent. Time saving and efficiency gains.
PROSEasy of use and automation of back of manual actions
CONSN/a
Keri
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Efficient and Usefool Scheduling and Capacity Management Software
Very engaged team who offer support in a very quick and efficient way. Helpful with testing and updates required outside of larger products.
PROSEasy to use and effective for capacity management. Ability to report or build reports out of it.
CONSAssigning jobs to engineers is a very manual step.
James
Logistics and Supply Chain, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Office Logic
I enjoy working with Alt Logic, importantly the system is very simple to use and can be adapted to suit criteria.
PROSThe system it self is very easy to use, easy to train against and simple for drivers to use.
CONSThere isnt anything in particular that I dislike.
Karl
Construction, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Review
The simplicity of implementing this solutions and customising it to our business.
CONSWe are increasing the functionality f the current state of our AltLogic solution, as it stands currently I have no cons.
Caroline
Internet, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Engineer Scheduling
Excellent - really good support from the team on any questions or queries that we have.They are also very good at listening to our future requirements.
PROSOur brief was to have a system that we could issue jobs to field engineers and obtain real time updates back.The system does this plus more!
CONSLimited characters on uploaded documents to 20 characters - that said understand the requirement as it needs to be easy to see on mobile devices for the field.