All Automate RPA Reviews
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Clarence
Banking, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Automation Software
Currently we do some basic tasks such as moving files, running sql scripts that download data to csv files, FTP data to vendors, to more complex task such as Employee Onboarding and Offboard automating the Active Directory piece, user configurations in websites, applications and modifying sharepoint lists along with database tables for dashboard reporting.
PROSHelpSystem's Automate has a ton of great features and modules that are easy to use. It has a great drag and drop interface allowing steps to be moved around with ease. It supports various scripting languages that help expand what it is capable of doing. Automate has built in security features to help hide sensitive data as needed. Helpsystems provides great customer support with wonderful group and one on one training.
CONSAutomate keeps expanding and improving that I continue enjoy using it.
Reason for choosing Automate RPA
We have used Automate for a few years with only a few tasks. Looking at the capabilities, we have upgraded to the latest version to take advantage of it's capabilities and use automation in our business.
Vendor Response
Thank you very much for your 5-star review! We are proud to have you as an Automate User and HelpSystems customer!
Replied November 2020
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Easy to Automate
Perfect handling software for multiple RPA components
PROSWorkflow Builder, Management, easy to write code
CONSTaks agents for cross platforms such as unix/linux. Perform PGP, Compression/decompression etc .. that task agent performs on windows machines should be performed on cross platform as well. Version upgrade with Database should be easy and be able to use the same database schema
Reason for choosing Automate RPA
Cost effective, easy to use, support process, enhacements
Reasons for switching to Automate RPA
Cost, Support, bugs and issues
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Automate is great
Automate is able to automate a lot of different tasks. It saves us a lot of time.
CONSWe don't face much problems so I really don't know a thing I don't like about Automate.
Ramesh
Utilities, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Automate the manual repeated steps
Currently we are using cloud and on-premises applications ; in a hybrid world we need to transfer data both ways. This tools covers both secured and un-secured processes seamlessly. File transfer between our remote offices and internal servers are a big plus. Emails for process validation is very vital and helping us for the manual actions if needed.
PROSVery user friendly; using it for a long time, never or very little tweaks to the earlier tasks to maintain. Automation makes their product also automatically compatible with the new updates and fixes. What more we can ask. Once the templates are created, they can be used for similar tasks at ease.
CONSVery hard to dislike, if you see what I like the best, as most of the software fails because of so many external factors, but this product nailed it.
Vendor Response
Thank you very much for your 5-star review! We are proud to have you as an Automate User and HelpSystems customer!
Replied November 2020
Colin
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Automate and INFOR Visual
Automation of various processes in our INFOR Visual ERP system including generating invoices, running costing utilities, and MRP. Automate is also used to schedule report generation in the ERP system.
PROSEasy to program and test. Automate integrates well with INFOR Visual to automate manual keystrokes and mouse clicks to facilitate report generation and printing as well as tasks that are manually labor-intensive.
CONSThere are some tricky nuances to using Automate to handle error conditions, but once these are understood, the error handling features in Automate make programming around these issues simple.
Vendor Response
Thank you very much for your 5-star review! We are proud to have you as an Automate User and HelpSystems customer!
Replied November 2020
Zuzanna
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2021
People don't like to be propped up doing boring things, so this is time saver as well as a motivator
My work revolves around automation. We transfer thousands of files every day, and also the way automation interacts with other applications like the SQL, SFTP, office suite etc. has helped us to build workflows to meet all of our requirements. The best feature of automate is undeniably their swift assistance.
PROSThe simplicity with which a workflow can be developed. The bulk of software tools are simple to install. It is used to track information in our ERP software, also in SharePoint, to track cloud resources, to reboot systems and servers after hrs. And to change missed data in the Erp software. Send updates about lost processes, documents, data, and so on. We employ it to start and stop FTP transfers of EDI documents to or from our VAN.
CONSExclusion time intervals on a planned condition tended to be per job inside the problem itself, but now you must note that they are in a separate place within the remote control and can be performed through workflow, situation, or task.
Chris
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2017
Very functional and does all the things you are looking for.
Cut menial work tasks by hours
PROSDoes automate task and does many features you did not know that can be automated. Connects to ftp site and automatically transmits files. Uses encryption protocols to encrypt files. There are way too many features to be able to list as a pro. If you do a lot of menial tasks daily, having this will shorten work time tremendously.
CONSProgram sometimes hangs. Sometimes does not automate processes. If you are new to using, will take some time to get used to. Menus are a little confusing sometimes
Arno
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Automate your repetitive work in hours. Integrates very easily.
The hundreds of actions that automate offers by default makes it quick and easy to integrate with ANY other software.
CONSAutomate is very good at BPA, RPA an batch processing. Automate could be better at high volume- transaction based processing.
Keren
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2018
Managing, writing and testing Windows client operations as part of the automation process.
Very good tool for executing GUI and windows based operations, the tool can be completely independent and the code writing skills can be average
CONSThe tool is very sensitive in terms of background applications and warnings. A major difficulty was also the resolution change which caused failures.
Mark
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
Overall using Automate with BPA Server has been positive and has helped us automate many processes
The range of actions that can be automated, the pop-up dialogs that allow building tasks without learning or using the scripting language, and the flexible workflow options.
CONSIt has a somewhat arcane user interface, and the documentation (online), while thorough, is somewhat lacking. There's a dearth of "how-to" examples.
Tranys
Verified reviewer
Financial Services, 51-200 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Buena herramienta
Solo lo he usado como prueba.
PROSLa posibilidad de usar funciones predefinidas te da cierta ventaja a la hora de lograr resultados mas rápidos y precisos, una buena herramienta que te permite desarrollar automatizacion en interfaces sin la necesidad de conocimientos avanzados de programación.
CONSUn poco compleja cuando se necesitas hacer algoritmos lógicos sobre el proceso, la funcionalidad de código es sobre un lenguaje que aunque es bastante intuitivo no es un lenguaje conocido y se precisan muchas líneas de código para lograr una lógica adecuada.
Reason for choosing Automate RPA
Relacion precio-calidad
Bianca
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2018
Great RMM tool
There are a lot integrations available for this tool, support is great and training and onboarding are available.
CONSYou need the onboarding process to get this in place, the program is resource intensive. It can look complicated when compared to other RMMtools.
Derrick
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
Great day to day automate tool
It has the ability to automate the process that would take all day to run, and its pretty easy to setup.
CONSBut it has limited functionality for the web app not being able to run the desired process and not have to run the full work flow.
Vendor Response
Thank you very much for your 5-star review! We are proud to have you as an Automate User and HelpSystems customer!
Replied November 2020