Firm360 vs CloudBlue PSA

RATING:

4.7

(127)

Firm360 has 127 reviews and a rating of 4.7 / 5 stars vs CloudBlue PSA which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (127)
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Ease-of-Use
4.5 / 5
CloudBlue PSA
Value for Money
4.5 / 5
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Customer Support
5 / 5
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Functionality
4.5 / 5
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Last Review Written
May 6, 2024
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Pros/Cons
  • Pros

  • We like that we can see at a glance on our dashboard what work we have assigned to us as it comes in and the appropriate staff check in the projects.
  • The staff are very helpful and always timely. The Invoice creation process was smooth and saved me a lot of time.
  • Cons

  • In viewing the project history, it is hard for me to follow the steps as the go from step to step.
  • Nothing that I've seen yet other than the pain of changing software.
Read all user reviews
  • Pros

  • Great customer service, and knowledgeable around the product and the sector. You can talk to any level of person, customer services, developer, director, they are there and willing to listen.
  • Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
  • Cons

  • Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.
  • We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos