All ITM Platform Reviews
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Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Great program and portfolio management solution
Compared to Planview ca PPM and others, this is by far the most intuitive and user-friendly tool. Also, they offered a free 14-day trial, which is common in smaller solutions, but not in the PPPM space.
PROSI find extremely valuable the project prioritization along with the portfolio management features.
CONSAlthough it has revenue management features, it lacks most advanced billing features
John
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
A Customizable Software with Excellent Support
So far it has been favorable. There are a few pain points, but not too bad.
PROSThere is a great deal that is customizable in the views and has ability for custom fields. This allows us to present the reporting as our executives wish to see it while still providing functionality for the PMs
CONSThere is a lot of 'click' fatigue. You cannot assign one member multiple tasks at once. There is no drag and drop functionality in the Gantt screen. The Gantt bars cannot be customized with colors to show red, yellow, and green tasks. There are not color options in the program progress area, and pink/salmon look a lot like red, which usually translates to at risk. ALSO and most importantly. There is no way to permanently delete a project without ITM's help. We know about the inactive portal, but this does not meet our needs. We want to use this as a TAC portal, so not being able to permanently delete rejected projects will clutter up the projects that have been completed that we do want to maintain visibility on.
Reason for choosing ITM Platform
usability and functionality. Also we received some free licenses as a promotion
Vendor Response
Thank you so much for your review, John. We just wanted to point out that the Gantt --as well as the agile board- does have a drag and drop functionality. You can extend or move tasks with the mouse or, on mobile devices, by touching the screen. You may have tried to move a locked task. The support team will be more than happy to help you with this one :-) You are right: projects that have had activity --such as hours reported- cannot be deleted, only inactivated. This feature helps you keep a solid consistency within your portfolio. Again, thank you very much!
Replied June 2020
Federico
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2018
ITM
We control project status and costs with this tool.
PROSCloud based app and lightweight in almos every case.
CONSSome functions require several web refresh and this is not always fast.
Linky
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
ITM contains all the features you could possibly want in a PPM tool with good customer support.
I see a huge improvement in team collaboration. Improvement in Portfolio Management due to custom reporting and the ability to export to Excel. Cost Management: It's the first tool I use where the budget makes sense. The top down budget consists of figures from the business case. The bottom up budget is built from the estimates I put in. You can then directly compare with actual values. Resource Management is a huge time saver and the timesheet feature. Methodology: It's fully configurable and it makes provision for a combination of Kanban boards and Gantt views which satisfy both the traditional and Agile PM's.
PROSI like the user-friendly interface which means users require little training. It's fully configurable to make it custom to your organization's processes and terminology. Because it's cloud-based it can literally be implemented within weeks instead of months. You have an unlimited document repository for all your projects. It makes provision for projects and workflow, is fully compatible with MS Project and Outlook. You can use it for resource management including timesheets and managing capacity and demand across all projects. For teamwork it has a built-in social communication network. It allows you to manage all costs and budget, even internal and charge-out rates if you're a consulting firm. You can also use it for supplier and customer management. For PMO's and Portfolio Managers it caters for Dashboard Reporting, KPI's and alignment with business objectives or strategies. For the Agile and blended with Agile PM's, it has a Kanban Board function and a Task Management functionality. Lastly I like the API's that makes it compatible with any third party solutions.
CONSWhen you import Microsoft Project Plan, it doesn't bring the resource names across. You have to add the resource names separately and add them to the plan. Also you cannot export the MS Project Plan out again.
Marina
Hospital & Health Care, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Implementing project management with the help of ITM
User support has been fast and effective. The section of "Team", with the matrix of Components, Tasks and Responsibilities in the tasks gives a complete, fast and clear vision. In the Gantt, it is very practical to be able to change data of the tasks and the degree of progress. Automatically, you can check degree of progress of the whole project. Regarding Monitoring and Documents, I highlight the ease of adding some and others. In Project Documents, it is very useful to see to which task the documents have been linked. The monitoring reports are added in a simple way and provide a valuable contribution to the lessons learned. Program monitoring has been very useful for me to see the progress of the related projects together. Another aspect that I have valued a lot has been the documentation sent (e-books, articles ...), which has been very motivating for me in my role in the Project Support Office. Finally, assess the excellent professionalization of the entire ITM team with which I have been in contact.
PROSIn general, the clarity with which the concepts are displayed on the screen is very practical and intuitive to record the project manager, showing the key elements to him and to the project team.
CONSIn "Services" I have missed a calendar, in the style of the Gantt, to visualize the key dates.
Ainhoa
Research, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
The perfect Project Management tool
From the very different PM softwares I tried, ITM is one of the most complete applications. You will need few days to get used to it (due to the high number of functionalities it has), but is friendly for users, has a lot of customizable parts that allows you to make the most of your projects in very different levels. They have include all you need to help you managing company, projects, tasks and team. I would point the web response time as the unique issue to get improved. Furthermore, I will recommend ITM because their customer support, they answer you rapidly and resourcefully.
PROSI like the customized properties and fields in the different categories. The huge amount of properties and fields make clearer the project management tools. It is an easy way to track the project and team work charges, applied efforts, budget and actions. Moreover an extra point is the summaries of programs and projects evaluating the main indicators (money, time and work hours). The functionality of purchases and revenues display a good option to track the account and assets of the company.
CONSWeb response time is sometimes slow. I would add the possibility to associate a project to more that a client. Although the application is very friendly user I would try to get a modern or fresh design to make it more attractive.
Vendor Response
Ainhoa, thank you so much for your review! As you know, we strive to offer great customer support to help all our users excel at what they do. Thanks also for suggesting the integration with Hubspot, it's an interesting feature that we will consider including in our roadmap.
Replied February 2017
Johan Andres
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
You notice the change when you have an application to manage work times!
In general it is a very complete application as I said before, I have had the pleasure of using several applications for the use of work times and none compares to it. It is an excellent application and very easy to handle.
PROSActually what I like the most is that it does not leave any field on the outside, it takes into account all aspects of any business. as are the expenses, budgets, times, activities, projects, among many other things. another interesting thing is that it does not require an application installed to use it, it is impressive the ease of use of this application when you have a good internet connection
CONSIt is very complete the application would not change anything.
Diana
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2018
itm review
Integrate cost, schedule, follows and learned lessons in one tool.
CONSThe follow for schedule is so poor. You can use only one base line and the predecessor task do not have any way to add gap. The cost for one resource are just one, sometime the hour cost change and you need add other profile.
Vendor Response
Thank you very much for your review, Diana! Since early 2019, you have available an improved progress reporting system, including unlimited baselines per project, which seemed to be your primary stopper. You will notice baselines now are not just capturing the schedule, but also other relevant pieces of information, such as purchases or revenues. We look forward to keeping improving ITM Platform following your suggestions. Thank you again.
Replied June 2020
Wilfred
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Quality of the platform
ITM is a platform that has given me a pleasant experience because it allows me to manage in a very fast way the tasks of the members of my team of work. I can manage times and see the performance reports that help me know in advance if the objectives are being met. When I was a team member it allowed me to know exactly the activities that I had to do during the day and in this way I could organize my time to execute them. It is a very good tool !!!
PROSWhat I liked most about the software is the ease it gives me to organize and manage my team's tasks
CONSOf the platform I have no complaints, possibly the only thing that bothers me is that in some browsers it is not loaded in a friendly way
ITZEL
Food Production, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2019
A powerfull tool to manage your project portfolio!
The excellent cost-benefit relationship, it helps your company from strategic to operational perspectives with a fairly accessible price. ITM Platform helps you in each project management process groups (initiating, planning, executing, monitoring and controlling and closing), making it possible to work collaboratively.
CONSThe way ITM Platform calculate "earned value metrics", you can't do a correct analysis if you only focus on work hours instead of project’s cost and date of completion. Other thing is the customer service, even when the support team answer to you in a very fast way, they do not resolve always your problems but they take them into consideration for further platform updates.
Diana
Environmental Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2017
Very good tool of work
My experience has been good, has had difficulties with the personalization of reports and I think it is important to print the description of the tab "Tracking"
PROSSoftware Online, Complete platform for project management.
CONSIt is important that you can print the description of the "Tracking"
Vendor Response
Hello Diana, Thank you for your review!
Replied February 2017
Freddy
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
This is the only software I found that can track efficiently different projects in the cloud
Even with the cons that it have, it's the best tool that we know to manage our projects.
PROSManage Resources through different projects Lot of reports Based on PMI Budget Control Financial Analisys Task assignment
CONSGantt can only have one base line Mobile Application not so useful (basically just for report hours) Learning curve for taking advantage of all the features is big.
Andrés Felipe
Computer & Network Security, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2017
this crm looks good, i use for two years in the company where i employee, but the experience is easy
The time that i can use in assignate works to my delegates
PROSi really love the separation of proyects and services, because i distinguish the proyects that our clients pay, of the services
CONSthe rounding in work hours don´t like it, because the hours not match when i use five minutes in an activity
Diego
Civil Engineering, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2017
Average software
Is a complete software but it seems to be always "beta test version", the reports are not useful at all.
PROSfuntions
CONSreports
Alejandro
Renewables & Environment, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2018
Not Usefull
This web portal works slows, a lot of clicks are needed and you waste a lot of time and there is no back for the work done.
CONSI think woud be good dont need to save each operation you do, is needed to implement an autosave.
Edin
Transportation/Trucking/Railroad, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Information
Good in general, very usefull
PROSVery important as a support of the company projects.
CONSIt a little bit difficult to use at the beeginning
Tiago
Verified reviewer
Information Technology and Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Best PPM solution - price/user
With ITM Platform you can easily store your project data, schedule tasks and activities, collaborate with your team, upload docs. At high level, PMOs can access progress of every project in an easy-to-use portfolio.
PROSYou can use agile or clasic project management adpated with every methodology PMI, Prince2, etc...
CONSNo lifetime license and on-site solution is to expensive.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed July 2016
Unparalleled Online PPM Service
Overall this is the best online project portfolio management online i have ever experienced. From running large and multiple projects to one small project this would be the best service to use.
PROSThe ease of use for this service is unparalleled and the amount of features means it can be applied to just about any business/company
CONSInitially, i didn't know they offered implementation support so getting started was a bit difficult but easily sorted out
Santiago
Education Management, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed August 2017
Is a kind of fine to use it, but it has several problems with the conection it is slow.
Documentary
PROSThe storage capacity for documents, but it is so difucult to save heavy files (more than 20MB) I guess is so important that the SIV leave to the users upload heaviest files.
CONSThe inteface is hard, It is not easy or intuitive to use, It needs a kind of exolicationa for some interestings tolos like activities, hitos.
Samuel
Verified reviewer
Information Technology and Services
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Very productive app
I have been using the ITM platform for several months and I find it very useful and productive as it helps me and my coworkers to end our projects in time. This app has more features than the website so if you use the platform it's a must have.
PROSMore features than the website.
CONSSome minor bugs that can be easily fixed like load times and freezes. Nothing unusual.
Glen
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Improved efficiency and pleasure to operate
We are a Scottish Firm of Chartered Accountants who have recommended ITM Platform products to various client's. We have partly assisted with the implementation and have found the product straightforward, easy to use and generally very pleasing to operate. Customer service has been excellent and has expedited the implementation process. Client's internal processes are certainly more efficient as a result.
Vendor Response
Thank you so much for your review Glen Smyth. We're delighted to hear that you found our product easy and pleasing to operate. Than you again!
Replied March 2016
Fabian
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Excelent Product
I've been heard about the product before, but it was not when I could experiment with its features when I realised iT was really helpful for me. It is very friendly to use and it has all the features You wnat to find when You develop professional projects. I recommend it strongly because it saves much time and you can trace your cadh fliw and exactly what all the project team is doing.
Cesar
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Seems great
We have been using another software for a year, and the first different with competitors this is really user friendly. So we can save time & money for its implementation in our company procedures.
David
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Much more than projects
We started using ITM Platform for our projects and tasks, but in no time we really learned to go further and make our processes really project-driven. The support team has been really hand-holding, very helpful.
Fernando
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Effective, efficient and efficient solution for project management
After a thorough and complete analysis of solutions, we opted for ITM Platform, the implementation was quick and simple. We are very happy with the operation as it is stable and we are constantly being given new functionality. Its integration architecture is very intelligent and simple, we have practically been able to integrate the rest of our solutions with ITM Platform.
PROSUnlike other solutions, ITM Platform delivers all the functionality to manage programs, portfolios, projects and services. It delivers all the functionalities of MS-Project in terms of managing the Gantt schedule and critical path. It provides unlimited storage space and is fully integrated with the system's functions; it's like having a sharepoint. It has an integrated social network which allows effective communication between team members. Dashboards, key indicators and reports are already built, based on best practices and can be used from the start of the solution. It allows managing projects from robust, cascading and agile perspectives.
CONSThe operation of the solution is by web browser only
Reason for choosing ITM Platform
ITM Platform received the highest ratings from users who evaluated the alternatives. The financial area found it to be the cheapest solution compared to the other options. Our PMO office qualified ITM Platform as the solution that delivers the most functionalities and the most complete on the market.