All Katabat Reviews
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Syed
Verified reviewer
Law Practice
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Fantastic cost effective solution
I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.
CONSNone that I came across in my time using the software from both my front line staff as well as team management.
Tyler
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I used the Debt Management platform at a previous employer and was extremely pleased with it all.
One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.
PROSThe entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.
CONSThe only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.
Tom
Financial Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Solid, industry leading product
Overall very strong partnership and great service from the Katabat team
PROSThe strategy and workflow modules enable heightened control and execution of outreach strategies.
CONSAlerting and oversight features have been improved since launch
Kelly
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Detailed requirements gathering, efficient deployment and met business objectives.
Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.
PROSStraightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.
CONSNot necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.
Chris
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Empowering clients through effective and agile solutions
The software is highly adaptable and end user friendly. Easy integration with up/down stream systems. Strategy Engine is superb. The Katabat team are professional, solution and client oriented, and great people.
PROSEasy use yet effective strategy engine. Infinite Workflow Management capabilities. Comforting and flexible governance controls. Best in class product support and initiative delivery team.
CONSAdaptability to changing accessibility WCAG standards.
Jamie
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great product. Relevant, agile, adaptable. Katabat is very client centric!
Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.
PROSThe product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.
CONSKatabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.
Anonymous
10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
Great software! Very easy to create strategies and flows with this very flexible system.
I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.
PROSI liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.
CONSThere isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.
Patricia
Financial Services, 10,000+ employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Partner Review for TD
great working relationship, great team; user friendly platform and very flexible
PROSease of use for team
CONScost for small changes can be high
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Very functional!
This software is awesome! we use an AI system to help us contact patients which then forward those calls to us and we are able to help them better and more efficiently. This system has helped our company grow and be more efficient.
CONSThis software is pretty great, we don't have problems with it so far.
Vilay
Banking, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
No features are missing. All functionalities are there. Intelligent machine
Gaining Time. Manage better humanitaire resources. Instant support.
PROSEfficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee
CONSToo much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume
Adam
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Great System
I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen. The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams. Great product.