All New Spark Reviews
1-20 of 20 Reviews
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Benjamin
Verified reviewer
Leisure, Travel & Tourism, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Just what we've been looking for
Intuitive platform and our customer success manager always responds quickly.
PROSSo easy to use. Saves us a ton of time. Auto-tagging is great and you can also add your own custom meta-data tags. Setting up project taxonomy was a breeze.
CONSWould be good if reporting was centralized within NewSpark as well, so we wouldn't have to use a few different sources for this. Other than that request, we have no issues with this software.
Andrew
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Really thrilled with New Spark's level of service and performance
The software offers a wholly-customizable user experience that has allowed us to optimize a platform that best suits our online community of photographers. The digital asset management system is a huge plus!
CONSIncreased access to customization features would be appreciated (the ability to customize pages or tweak overall site/platform design).
Alexandra
Publishing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
A powerful tool for managing user generated content
Overall, New Spark has been a great tool for us and their customer support is exceptional. They are committed to making improvements based on our feedback and the price point is perfect for our non-profit organization.
PROSCanadian Geographic’s Photo Club is the largest online community of amateur and semi-pro photographers in Canada, so we needed a powerful solution for asset management that makes it easy for users to share images with us and for our team to find publication-worthy submissions. New Spark has been an amazing tool in that regard, with the added bonus of allowing us to run competitions and other promotions to recognize the top photographic talent in our community.
CONSSome aspects of the platform could be improved. The search functionality is finicky and requires a lot of fine-tuning of keywords and filters to surface the desired results. It is not easy to make changes to the public-facing site. And the WYSIWYG contest builder, while vastly improved in the new platform, could be better/more intuitive.
Stefan
Music, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Friendly Interface with quick set up
Great way to organize digital assets. Huge improvements to overall workflow.
PROSNewSpark stood out with its user-friendly interface, making it easy to manage our music recording studio's digital assets. The platform's efficient organization and seamless file search capabilities streamlined our workflow and improved collaboration among team members.
CONSIt does exactly what we need it to do for our business.
Vendor Response
Glad we could help Stefan!
Replied July 2023
Wasif
Program Development, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Very good
Its easy to use and great features. Most liked feature would be task assign and management part
CONSI think more features needs to be added, maybe the apis for direct integration or integration with zapier
Vendor Response
Thanks for the great review and the suggestions! We also provide custom work so if there's a direct integration you are interested in please contact us directly!
Replied July 2023
Brian
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Simplified workflow process
Great solution to a problem we've had for a long time.
PROSOur sales team visit a lot of customers each day, and take pictures of their existing equipment in order for our head office to provide proper quotes. NewSpark's software helps keep all the pics organized and tagged, and also keeps all the documents accessible to the entire team. Pic/video upload is done quickly on our phones.
CONSDoesn't integrate with our dispatch software, but they are working on it.
Ebuka
Computer Software, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Functionality Review
Video analysis and management, which will be a great tool for companies looking to work on massive projects
PROSThe user interface is client based and affords clients ability to easily navigate
CONSSome of the content occupy the whole of viewers screen
Mahendra
Information Technology and Services, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
User Friendly and Ease to use.
Ease to understand, good features and enhancements, and friendly design.
PROSPlans prices are normal compared to other websites.
CONSMore features can be added in the application and performance can be improved.
Olivia
Events Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Free Version
Great free version. Allows time to actually learn and enjoy the perks without even putting in a credit card.
CONSNothing!! I loved this entire software..
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Powerful media management tool
I was experiencing issues while managing user generated content for our in-house product and New Spark made it very easy. Also, we're able to publish media on different platforms in one click and that's amazing.
PROSCreative publishing workflow was one of best feature. I'm able to publish single media asset to different platforms very easily.
CONSSometimes notifications doesn't trigger in real time. That needs some fixes.
Reason for choosing New Spark
I found it cheaper and it's trial plan also helped me to make my decision.
Heather
Computer Hardware, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent flexibility and custom development
New Spark provided a solution for receiving media files from users outside our firewall and for reviewing, then direct publishing those assets from New Spark to other tools. Our team worked with New Spark to develop customized API connections, video review/sharing tools, central metadata entry, and direct publishing to YouTube, Brightcove, and Widen. This relationship has been very positive and we have investigated and successfully developed solutions to many different video creation/management needs.
PROSNew Spark developed custom API connections to our existing tools for direct publishing (transfer) of assets (videos, scripts, captions, images, zip files) including custom metadata fields, importing metadata from other tools, editing and updating that data, publishing on demand and on specified dates. These custom features are regularly maintained and support is very fast and thorough. Developers do an excellent job of troubleshooting and finding solutions to meet needs, project management and communication is thorough and reliable. Any glitches or issues are quickly investigated and corrected.
CONSThe original user interface is overly complex and requires a lot of navigation to find features, a new UI has been released but our customized account will require time/effort to move to the new UI. This is not necessarily a negative since new users will be set up on the new UI. Our extremely large files can cause some issues with upload depending on the user's connection speeds.
Karla
Computer Software, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
platform assessment
the truth is that it is very well developed, but perhaps only small details of improvement are missing, which can be solved as soon as possible and it will be 10/10, for the moment we are 90/10.
PROSthe product is easy to use, it is very user-friendly, it has a language that is not very technical, but adaptable for the customer, which makes it easy to integrate in the use of the product.
CONSMake data processing a little bit faster
Vendor Response
Thanks for the excellent review and suggestions Karla! Our team is hard at work with weekly platform updates so keep an eye out for the new improvements and thanks for using NewSpark.
Replied July 2023
Eric
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Amazing product
it improved workflow, made finding and sharing pics and videos easy for all team members, and allowed you to post to several outlets with a click of a button.
CONSHonestly, can't complain. It's been a very positive experience thus far
Sohaib
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great tool for video assets
Great software for managing assets, esp. video. Easy ability to send/receive through custom links, and great functionality to make reviews/comments. Sharing options also make it easy to allow specific access based on needs (i.e. clients vs. freelancers vs. internal employees).
CONSNone at the moment. Curious to see what direction their development and new ideas go!
Lucas
Verified reviewer
Retail, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2023
Teste para avaliação da plataforma NewSpark - Lucas Botelho
A plataforma traz consigo recursos básicos mas poderosos, com bastante dinâmica e botões bem visuais. Outro ponto que chamou a atenção foi o Dashboard que para a tomada de decisão ajuda muito. O módulo de "users" também é bem fácil de manusear.
CONSO módulo "Assets" achei um pouco confuso em relação as demais ferramentas disponíveis no mercado.
Vendor Response
Thanks for the great review Lucas! Although we strive to make our platform as easy to use as possible, we understand there might be the occasional confusion with one of the features we offer. Keep in mind that if you ever have further questions simply click on the "Support" tab to be taken to our learning centre, or drop us a message at support@newspark.io.
Replied August 2023
Mark
Computer Software, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great asset management platform
-Automatic video tagging is really helpful when we're looking for a particular video for our sales/marketing team. Files are organized centrally and everyone has easy access to upload/download vids. -System auto formats assets so we can publish to multiple platforms at once-Onboarding is simple. Learning docs and videos are helpful to get started.-Integrates with BrightCove
CONSSo far so good. Just in the trial stage though.
Kerry
Entertainment, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Improved Workflow
Our workflow was so lengthy and unorganized before NewSpark's platform. We have 5 offices so sharing and finding documents and pictures was becoming a nightmare. Now no matter who loads an asset we all have easy access to it and the review process is streamlined. Monthly price is very good as well.
CONSWould like a few more options for editing videos, but not a huge deal since we wouldn't use that feature too often anyway.
James
Broadcast Media, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great Digital Workflow Solution!
Great piece of software. Customer support is helpful and quick as well.
PROSAllows us to quickly trim and format before sharing or exporting- Review tool centralizes all of our comments before approval- So much time saved.- Monthly price is excellent- Free 30 day trial
CONSMake sure not to make a spelling mistake when searching for an asset. System won't know what you're looking for like Google does.
Jonathan
Retail, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Easy to use
After signing up for the free trial we were up and running very quickly. Platform is self-explanatory to use and there are a ton of articles and videos that are helpful if you have a question.
PROSAble to use their 30 day free trial to test everything out. Didn't need to put down our credit card either. System does exactly what we need it to do: organize our assets and makes them easy to find, simplifies our workflow process, and publishes in various formats.
CONSWould be great if we could see a specific time code for each feature in a video. We inquired about this and New Spark said it's in their pipeline.
Marwan
Translation and Localization, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Spark review
It is easy to move in this website with .
CONSI think that you can replace the colour of backgroud to blue insted of black