Ushur
About Ushur
Ushur Pricing
Please contact Ushur directly for pricing details.
Starting price:
$1,000.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Ushur
1 - 5 of 31 Reviews
Barry
Verified reviewer
Insurance, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Intelligent Automation
Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.
PROSWe explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.
CONSNot a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.
Peter
Insurance, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Workflow automating with Salesforce add-in
Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.
PROSTeam working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future.
CONSWe had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.
Marysol
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed February 2023
Needs improvement
Great
PROSThe Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team.
CONSAnalytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.
Vendor Response
Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you!
Replied February 2023
Denise
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Awesome tool for our customers
Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.
CONSInitially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!
Nigel
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Ushur SmartMail implementation
Our aim was to take the manual effort out of reading and classifying inbound emails and to extract some key business indicators to aid with routing work to the correct area. This has been achieved and for some topics we are achieving a 95%+ classification rate. We are still expanding the topics in play, but all signs are this will remove a significant amount of manual non-value added email triage effort. This will also lead to quicker response time for customers, enhancing their Customer Experience.
PROSRelatively simple to get a trained AI model set up and classifying emails for us. We supplied the training data, Ushur did the rest with a high level of accuracy.
CONSSome scripts were required in the early stages of data preparation and these required manual editing of config files etc. Monitoring or on-going insights into how the application is performing is not readily available. It would be good to have an operational dashboard/view.
Reason for choosing Ushur
We had tried with an alternative provider in the past. The previous product required a lot of upfront investment from our own staff to effectively build the rules for them. Ushur achieved better end results with minimal effort required from us.