All Ushur Reviews
1-25 of 31 Reviews
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Barry
Verified reviewer
Insurance, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Intelligent Automation
Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.
PROSWe explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.
CONSNot a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.
Peter
Insurance, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Workflow automating with Salesforce add-in
Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.
PROSTeam working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future.
CONSWe had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.
Marysol
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed February 2023
Needs improvement
Great
PROSThe Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team.
CONSAnalytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.
Vendor Response
Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you!
Replied February 2023
Denise
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Awesome tool for our customers
Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.
CONSInitially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!
Nigel
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Ushur SmartMail implementation
Our aim was to take the manual effort out of reading and classifying inbound emails and to extract some key business indicators to aid with routing work to the correct area. This has been achieved and for some topics we are achieving a 95%+ classification rate. We are still expanding the topics in play, but all signs are this will remove a significant amount of manual non-value added email triage effort. This will also lead to quicker response time for customers, enhancing their Customer Experience.
PROSRelatively simple to get a trained AI model set up and classifying emails for us. We supplied the training data, Ushur did the rest with a high level of accuracy.
CONSSome scripts were required in the early stages of data preparation and these required manual editing of config files etc. Monitoring or on-going insights into how the application is performing is not readily available. It would be good to have an operational dashboard/view.
Reason for choosing Ushur
We had tried with an alternative provider in the past. The previous product required a lot of upfront investment from our own staff to effectively build the rules for them. Ushur achieved better end results with minimal effort required from us.
Tim
Pharmaceuticals, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Ushur Member Engagement Development
Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.
PROSUshur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process.
CONSIntegrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly.
Arbaaz
Health, Wellness and Fitness, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Excellent Support Staff
Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform.
PROSA vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool. Ashwin has been a pleasure to work with and signifies the culture and value of overall organization. Customer FIRST. The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future.
CONSFeedback to improvise has been provided and it already worked and an be expected to be integrated near future. Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience
Vendor Response
Thank you for your feedback Arbaaz. Based on your feedback we added a new feature in Q2 2021 release to manage DND across multiple timezones and based on user timezone. We hope you are finding this enhancement useful.
Replied January 2022
Karon
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
USHUR is wonderful to work with
I can not say enough praise for the team that we worked with for our initial implementation. They were extremely helpful and knowledgeable about our business and the application we used. IT was one of the best vendor experiences I have had in 30 years of performing BA projects.
PROSThe dashboard is extremely user friendly allowing set up to be simple and uncomplicated
CONSNothing! This is a wonderful software to use and the enhancements they make regularly are also useful.
Reason for choosing Ushur
The overhead for set up of pen Choice was the biggest impact. Ushur was so simple.
Nzuzo
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
PPS review
fantastic
PROSIt makes building application effortless
CONSThe UI should be more rich and we must be able to write code aswell
Leenesh
Verified reviewer
Financial Services, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Quick to build customer interactions
The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines.
CONSI would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app.
Eddie
Building Materials, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Ushur Auto Scheduling
Reaching a customer by phone after they have filled out a lead form was challenging. Ushur has helped streamline our process of booking consultations. Lead to appointment conversion has increased due to Ushur.
PROSAuto Scheduling for our business is a must have and the Ushur software has fulfilled that need.
CONSSome of the integration with salesforce has been glichy. Not being able to alternate between resources for scheduling. ie one specific resource always gets the first appointment in the available time slot.
Jelle
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2022
AI is the way
My overall experience is good.
PROSI really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first.
CONSIt can take a certain amount of skill to be able to configure Ushur exactly how you want.
Joshua
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Ushur Review
Positive, 8/10.
PROSAllows me to complete mass communication, with smart features. Very quick and easy to do. Can create a Ushur in minutes and have it being production ready in 30 minutes. Can train non-developers with ease to use.
CONSCan have some bugs. But customer support does out weigh this.
Catherine
Insurance, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Ushur Text
Fantastic - Gives us another avenue to reach our members
PROSThe team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information
CONSWe can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded
Scott
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
SmartMail and me
My experience has been more than satisfactory
PROSThe software is simple and straightforward to use and has provided a path for substantial Customer Service improvements. USHUR is professional and their support is excellent.
CONSUSHUR has fulfilled their technical commitments and I have no "cons"
Justin
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
ILCB DC Cash Pilot
First class service and a great team to work with. Please extend my thanks to [SENSITIVE CONTENT HIDDEN] and their team!!
PROSSmartMail Data transformation capabilities
CONSnot applicable as all features are very good
Reason for choosing Ushur
Not involved in selection process.
Jaynashree
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Workflow building without coding knowledge
Ease workflows that can be built to communicate with customers. The Ushur support team are always there to assist and provide input.
PROSEase of use and clear building blocks. No coding knowledge needed to build simple two way engagement modules. Great support from the Ushur team to aid the software. The Ushur that supports us, Sreeja and Arun have been really awesome.
CONSUploading of the data manually can take time because the data must be checked and verified before submitting.
Jon
Verified reviewer
Insurance, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Ushur makes it easy!
We realized that our sales channel was missing opportunities to provide their customers and potential customers with up-to-date marketing collateral and other details about our product set. Ushur's simple to use program, along with an easy set-up/onboarding are already proving their worth.
PROSEase of use for our sales channel is very important and Ushur's tool makes it easy for our sales people and their partners to get the information they need quickly and efficently.
CONSI don't really have any "cons" about Ushur's program.
Sam
Insurance, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Ushur with Tower
Ease of use and quickness of delivery. Once we were comfortable with using the software we were able to quickly mock up, test and send out bulk campaigns, using the drag and drop builder.
CONSWe have had a couple of hiccups when querying in bulk the API's, for analytical purposes. But the team at Ushur have been very responsive to any feedback that we have had and have been very quick to fix any small issues and continue to implement new features.
Courtney
Insurance, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great product for communicating with employees; many accessible features within the platform
Great customer service and onboarding team! Very helpful, demonstrative and will negate any issues you may run into and correct those issues in a timely manner.
PROSCapabilities within the platform (image, video, short link, analytics, etc.)
CONSI don't have any dislikes at the time. Thank you.
Reason for choosing Ushur
Corporate contract already established with Ushur
Tim
Consumer Goods, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great platform for customer engagement!
Fantastic company to work with and a solid foundation for a growing platform!
PROSAllows for both simple use from power users on the business and marketing side while having the flexibility for development teams to use it for much more complex use cases.
CONSThis is still a growing platform and is constantly updating their roadmap to adapt to market needs. They may not have everything right now, but they are quick to add features from your feedback!
Ger
Insurance, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Texting campaigns with great support
Relatively easy and intuitive to use it doesn't take long to get up to speed. Ushur seem to be continually trying to improve functionality which is great for the user. Great support from Ushur.
CONSResponse times can be slow when gathering history of conversations.
Allister
Financial Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
AW Ushur review
Absolutely love working with ushur. I want to become an expert using this software.
PROSThe integration with other applications and easy workflow modules. Quick solution releases can be done.
CONSRequire more options to configure font style and types that is suitable to business requirements.
Luca
Insurance, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Business Analyst
It has been a truly great. Easy onboarding, amazing training and the team is always willing to help.
PROSThe ease of use of the system, I don't have to be a developer to build simple easy to use workflows.
CONSI can say that i have found to many cons with Ushur. The only really one is not having enough time to build them.
Raja
Health, Wellness and Fitness, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Ushur Review
Overall this first experience with this tool and I we feel we can utilize this tool more than
PROSThe ability to customize messages and link to Salesforce
CONSSome features are not available yet like adding new variables and will need to see how it handles high volume of messages.