I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

The customer services has always been SO wonderful! [SENSITIVE CONTENT] was someone who stood out customer service-wise. She was quick to respond and even though my problem was user error on my part, she fixed it in the best way I could’ve asked for!

Honestly, you can make this as simple or as complicated as YOU want. Meaning, if you want to use all the features that Schedulicity offers, go ahead! If you want to simply use it just for a scheduling/calendar platform, that’s fine too! I like how I’m not “required” to use all features in order for the software to be utilized. For example, I don’t have to enter a clients phone number if I don’t plan to send them reminder texts. Or, I don’t have to enter in a card number if I use a different software for that.

I don’t have any complaints about this software so far!

The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

It has saved me a lot of time and kept my clients on track with their bookings while I didn't have to do much on the backend. That has been a lot less stress for me and absolutely worth it!

I love that even on the free plan, the software still has very usable features, albeit limited.

I will have to admit it's a bit pricy, especially for a small one person business. However, if you're planning on growing and are serious about automating bookings and saving time, it really is a huge time saver!

Overall positive.

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

I had the chance to use Schedulicity to schedule meetings and manage appointments while working as an intern at the university's pharmaceutical product development and research department. The program worked wonders for streamlining our scheduling procedures. I was able to swiftly set and manage appointments because to its user-friendly layout, ensuring effective team coordination and communication. The automated reminders function increased overall productivity and reduced scheduling problems. The reporting features of Schedulicity also gave useful information about meeting attendance and resource allocation, enabling data-driven decision-making. Overall, while my internship, Schedulicity was essential in streamlining our scheduling responsibilities.

For companies looking for effective scheduling solutions, Schedulicity has a lot to offer. First of all, its simple interface enables easy navigation and rapid adoption. The software's powerful features, like automated reminders and online booking, greatly improve the client experience and lower no-show rates. Furthermore, the extensive reporting and analytics tools offer insightful data on how well businesses are performing, allowing for data-driven decision-making. With Schedulicity, organizations can retain a unified, polished image thanks to its configurable branding options. Last but not least, connectivity with well-known payment gateways streamlines transaction processes to guarantee quick and secure payments.

Even though Schedulicity has numerous advantages, there are a few things that could be done better. The limited customization possibilities for appointment kinds and booking forms, which might not meet particular business needs, is a negative. The program also lacks sophisticated marketing automation features, which might increase client involvement even more. Users have occasionally experienced technical issues, but these are uncommon and are easily fixed by the helpful customer care staff. While Schedulicity is a highly effective scheduling tool overall, it might not completely satisfy the particular requirements of every organization.

Overall schedulicity is an incredibly useful application. I would recommend it for any salon trying to find a better way to manage appointments and allow customers to book them without having to have a dedicated receptionist.

Have heard wonderful things from customers about how easy it is to use Easily manage a whole team of individuals schedules with the app Makes appointment booking for salons, restaurants, businesses, students, and even a sales team easier The interface makes it possible for anyone to use this software with ease

While it works very well or many facets of business I have used this software in both a salon and a restaurant, on both the customer and business side. I can say that it is not necessarily built for every single industry and I feel providing that flexibility would allow for the software to be more useful for individuals who maybe work in two separate fields.

Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.

SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.

The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.

I believe that it is a great product I think they just need to fix some of the features but I don’t know whether or not that was because it was a trial basis. Software looks really nice is very easy to set up scheduling however if they can just add a feature for special scheduling it would be an awesome product.

it is very easy to use is very easy to set up your scheduling an appointment so I thought that was very good about the software. The aesthetics are very seamless and you can tell that the developers definitely kept in mind the end-user when setting up appointments at all levels.

It is a wonderful product I believe that it is not very useful for individuals who have fluctuating schedules. I’m not sure if this was just a limited platform when completing the trial but it would be nice to kind of see that because not everyone is able to schedule the same time every day.

Phone freedom!

I like the most about Schedulicity is how happy my clients are that I have this technology and that my phone time is less and I am able to squeeze in another client!

I do not like the view we have from our end when booking clients (non of us do)and the Agenda View for printing off my day sheet. The Agenda View is easy to ready but when you switch to the print the agenda it is in a difference format and difficult to read.The new Advance when clients purchase or want to purchase a promo, we cannot see it in advance unless they have a minimum 45 minute appointment booked and it does not show up in the Agenda View . I schedule in 15 minute intervals. Soo no advance preparation time. I will be a surprise. So not functional enough to use with out a great deal of extra work. I wish there was a way to schedule myself with reminders of things I need to do that would be able to text me, like phone calls outside appointments or when I have to be at a class or event. We need more than one category to be listed ex. Beauty Consultant& Electrolysis at the same time. This is what I do all under 1 roof and one computer program

Awesome. They even waived the cost of services first year of CoVID as so many business shut down. Great service!

I really enjoyed Schedulicity and was easy to use both for my clients and I.

Didn’t have soap notes for client management.

OUTSTANDING. Customer Support is amazing.

Schedulicity is outstanding when it comes to customer service. Any time I have had a question the response is immediate. The [SENSITIVE CONTENT HIDDEN] of the company and all of the staff truly appreciate their customers. When we had a Corona Virus shut down, we were not charged for services. I recently spoke with [SENSITIVE CONTENT HIDDEN] (rockstar) who helped me with my situation. I am so impressed by this company and I have worked with other scheduling companies in the past.

Yes, I wish they could let you know the open rate on emails sent to customers. I also think there are ways that other companies allow you to sell product online.

Great for clients to use and rebook, and to customize to my own needs in a system

Unable to offer add-ons to services., and there are so many other systems that allow you to do this, and it’s an integral part of my work

I have loved using Schedulicity. It's simple and convenient.

I love this platform because my patients and I all find it easy to use. It's been wonderful having my patients schedule online versus calling me directly.

There are really no disadvantages to this software. If I decide to start doing all of my patient files electronically, then I may need to find an alternate platform, since Schedulicity is merely for scheduling, and not a full mental health/healthcare platform.

I stay organized and have a way to color code various different types of calendar events.

Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.

The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.

It has been great since I first started using it in 2013

Very simple and easy to use. Also besides scheduling I can send out newsletters and set up classes

There really aren't any cons. It was cheaper until this year and I don't need to use all the features so I wish there were different price tiers.

Been great to use as a booking site. No real problems over the years using it.

-easy to use -many different groups/types of business using it -GREAT customer support -good feedback from my clients using it.

Can be a little difficult to use some of the features, from the point-of-view of the administrator.

Very easy to use and super intuitive. Great for anyone nervous about letting go of their paper calendars!

Sadly, it currently does not allow for the integration of a payment system. This means I one extra step for clients.

It is very affordable and easy to use. Saves time providing online booking

Very intuitive system to use for both staff and clients. It is extremely affordable and has very few 'glitches'.

A few extra steps are required to set up classes. Nothing really to complain about with this software.

It works for payments and maintains my card information. Payment options can be changed easily.

My Aerials teacher uses this app for her scheduling/payment options. It's okay, it definitely works for payment options. But I can't see how many classes I have left, how to schedule clearly, etc. There's not a lot of instructions. And the historical aspects don't show up. It's been a struggle to figure out and I have quit using it for anything other than making a payment.

Easy to use and able to schedule future appointments.

Would be great to see past appointments vs only future appointments.

This is very helpful for my business. I do get complaints from clients that they have trouble often with logging into the site.

It's easy to use

Sometimes the site is hard to log into

Glad I made the change.

Too many to list customer self booking saves me so much time.

None really