All Gateway Ticketing Reviews
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Tammy
Verified reviewer
Cosmetics, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
A must for admissions-based business
I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.
CONSI disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.
Grant
Entertainment, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Gateway Ticketing, A Partner in our Operation
We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.
PROSGateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.
CONSThere is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.
Reason for choosing Gateway Ticketing
The services Gateway Ticketing provides with the software as well as the cross "platform" abilities of the software.
Reasons for switching to Gateway Ticketing
We needed one system to deploy and manage across multiple properties with a range of sales needs.
Wenzhe
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Avoid at all costs
Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.
PROSReally hard to find anything commendable.
CONSThe lack of automation and the undying coding errors that cause intense stress and inefficiency.
Reasons for switching to Gateway Ticketing
Cheaper - Galaxy is the cheapest on the market for a reason.
Alicia
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Galaxy presents some interesting challenges but also provides customer service to troubleshoot.
The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.
CONSIf you are using multiple platforms and need to rely on integration you will likely experience some challenges.
Andrew
Museums and Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great POS software
Very user friendly and customizable. Can organize dashboard based on your needs.
CONSThere are a lot of expensive add ons that are not included
Dannielle
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed June 2017
Not ideal for nonprofit institutions in need of ticketing software
Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.
CONSIt's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.
Vendor Response
Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.
Replied March 2021
Aspen
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2019
Good for Walkup Sales & Timed Entry but not Reservations
Some of our customers use Galaxy for admissions ticketing
PROSThe timed entry sales screen is very efficient
CONSThe data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write
Reason for choosing Gateway Ticketing
Timed entry was better
Reasons for switching to Gateway Ticketing
The old product was discontinued
Emily
Museums and Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2019
Galaxy
Galaxy is user friendly and customizable.
CONSNot everything is included. You have to pay a hefty fee for certain tabs.
Okechukwu
Gambling & Casinos, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2022
Mid tier ticketing system
User interface was very simple and uncomplicated.
CONSTicketing features could be improved. Was a bit clunky and graphics need to be modernized
Anonymous
2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Review #1 Galaxy
Did take long to become comfortable
PROSEase of navigation, customer support, familiar brand
CONSOverall not much different than previous software
Reason for choosing Gateway Ticketing
Price
Austin
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
An Amusement Must-have
Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs.
CONSIt may have just been our instance of Galaxy, but the UI was dated.