All Goldie Reviews

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Alexis

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2021

Cons and Pros of Appointfix

User Profile

Daniel

Verified reviewer

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

I reduced no-shows!!

I had no issues with the app. The support team is awesome. They called me and they answered all my questions.

PROS

I love that I can use the app on multiple devices and the messages are sending automatically on the Ultimate plan. I like so much that I can add as many message templates as I want and they are fully customizable. Because of the reminders, I reduced no-shows by 90%. Thank you, Appointfix!:)

CONS

I don't have any cons with this app. As I said, it's the best app.

Vendor Response

Thank you for your feedback Daniel!

Replied September 2019

Michael

Alternative Medicine, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Massage therapy private practice

At first i was reluctant but i got to know it better and use more features, i see that Goldies is working towards improvements and im willing to stick around and wait for them while the basic functions work extremely well,

PROS

Simplicity, low card charge fees, monthly fee that covers some sms package and ability to get more

CONS

No Online marketing option via sms or email in mass text, mms leaves a mark - everyone knows other patients number which violates hipa laws, I need express payouts, without them i will most likely accept payments via venmo or Zelle

Reason for choosing Goldie

Sms notifications, reminders, and customized follow up sms

Anonymous

1 employee

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2023

Please look into this remark

Goldie ease in use and design 's flexibility made it so easy for me to launch my mini concept at home. I hope u work on suiting the schedule to switch automatically the time for international use.

PROS

Goldie interface, layout and ease in use made it so appealing to me. I had chosen goldie over many competitors because i was looking for a free version for something i am beginning my at home. I wouldnt need complication for something i am still navigating. However, if u would apply mini makeover over the free to use version it would appeal more to customer and who knows we could upgrade for more.

CONS

Though goldie is perfectly fine for one person business, but the inavilability to pick the switch the timining automatically for international use was the only drawback. Please look into that

Reason for choosing Goldie

Ease, free version to suite my situation and early conceptualization of my mini concept business

Rachel

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great service

I've had an amazing experience. I love the new online booking feature. It was definitely worth the wait. I also love the option to completely customize your text reminders and confirmations. Ultimately that was the selling point for me on picking this application originally but I've been so happy with my choice and they just keep adding great and useful features.

PROS

I love the reminder/confirmation service

CONS

I wish there was more online booking features, such as adding a short description to the service's or changing the layout of service's with headers etc. Being able to save clients card on file on my end.

Reasons for switching to Goldie

They didn't offer the services I needed or have the customization options. I also didn't like the fact that they would contact clients directly without their permission or mine.

Latrice

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

I love everything about this app

This app makes everything easier for me

PROS

The online booking taken deposit… letting the client reschedule their self

CONS

That you have to pay for this app, they should give your the car reader for free

Michelle

Public Relations and Communications, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Functionality

So far it’s been good

PROS

I like I can sync my calendars and send messages to my clients to confirm appointments.

CONS

The constant updates! I think less updates would be preferred

Kirsten

Retail, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2023

10/10

PROS

I love that ny clients can access the booking side of Goldie and make appointments at their convenience and we don't have to send multiple texts back and forth to find a time that works for both parties

CONS

I haven't found anything I dislike about Goldie so far. It's fairly priced, easy to use, and has a bunch of benefits

Michelle

Individual & Family Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Awesome app

PROS

I started my new business in early childhood education, and Goldie has made it run so smoothly. I am not a techie and found this app. Extremely easy to use and very functional. My customers love it.

CONS

It’s all great! Really there’s nothing I don’t like. It’s easy to use, clear and straightforward

Jessica

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great service

PROS

The ability to be able to set the services as you like them, allow for effective booking time and chooseHow you take deposits and payments.

CONS

The app has everything I require for my small business

Lizbeth

Consumer Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Improvement

PROS

Goldie is amazing, i would you like an option to help you find a scheduled appointment

CONS

I am unable to search for a scheduled appointment

Reason for choosing Goldie

Good reviews

Reasons for switching to Goldie

Goldie is more user friendly

Nahyla

Consumer Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Perfect, but missing critical feature for me

8/10 I always recommend this to my Tattoo Artist friends, so far i’ve gotten 4 Artist to join Appointfix and they all enjoy it as much as I do, it helps a lot and gives us more time and less stress, again, the only issue is not requiring an immediate deposit to book

PROS

The ability to schedule people with ease and have others schedule themselves, as well as color coding thats really nice, THE COOLEST THING IS “block extra time” because i can add the 15 minutes to set up for my tattoo without it interfering with my full hour of appointment

CONS

I really wish i had the ability to recieve a deposit from clients to book a tattoo appointment, i get some no shows and its a pain having to ask people after the fact they already booked to send me money to secure an appointment thats already booked by them.

Reason for choosing Goldie

Pretty colors on the app screenshots, also the fact it has an option to put the price because i always forget what i quote people, and the note because i can give a brief description of what im doing

Reasons for switching to Goldie

I think it got too confusing, i can’t remember

Kerrie

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

This scheduling app has improved my business!

I am extremely impressed with the service I receive. Problems are sorted very swiftly.

PROS

That it works across both Android and Apple platforms simultaneously. I use an Android Smart phone and an iPad. Works fine on both.

CONS

I would rather the sms messages were sent from my own device. This would allow me to increase the content in the messages and alleviate the issue of clients replying and being confused as to which number to call.

Reason for choosing Goldie

AFFORDABLILITY. And the fact that Appointfix is compatible with Android/ Samsung devices. Suits my business very well.

Natasha

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Very happy

Very happy!

PROS

Great product for a good price. Clients love how easy it is to book online. Keeps myself organized and has avoided double booking.

CONS

I do wish it would allow time in between clients for clean up before allowing another client to book. Being able to pick 5 - 15 minutes between appointments would be great

Reason for choosing Goldie

Easiest to navigate and was good price point for what I needed. The different options of packages are also great.

Lorenda

Individual & Family Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Self employed

Really good. No problems with it.

PROS

Easy-to-use. Love that I can have it with me on my phone and at my tablet on my desk.

CONS

There's really nothing I don't like about this app. I do wish it has a way to mark NO SHOWS AND LATE . Without deleting them but the time slot shows its open.

Reason for choosing Goldie

A friend used it and was happy with it. Plus the price is right.

Reasons for switching to Goldie

Don't like square appointment book but like square credit card

Brittney

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Makes grooming life easier

I've saved myself some time and headache using this app and it's benefits.

PROS

I like being able to schedule appointments, set up standing/repeating appointments. I like having my services listed. I like having my client info saved. I like being able to send out reminders and instant booking messages.

CONS

I HATE that every time I go to messages to send reminders it starts me back at the top after I send a message. It's super frustrating. I wish they offered more colors for the services list. I wish I could add in charges that aren't services. For example I do a travel fee that is different for everyone depending on location but in order to add it to my total I have to add it in as a service, then you have to set an amount of time it takes to do that "service" even though it's not something that takes time, so after I add my travel fee as a service I have to change the ending time of the appointment because it adds in that extra "service" time. Id also like to be able to add cancelation fees if I need to. This is to my total, not like charging it with the app itself, not like using a pos. I just want to see those things in my total. It would also be nice to have reminders sent out automatically and i need an easier way to send out reminders when it's been so long since I've seen someone. Like make it so you can click one week at a time or month at a time. Then have a list of those clients I haven't seen in the amount of weeks I chose. For example, I want to know which clients I haven't seen in 6 weeks, so I click the 6 weeks button and it brings up a list of clients I haven't seen in 6 weeks. Then I'd like to be able to send them a message saying something along the lines of "hello, we haven't seen you and your pet in 6 weeks and it's time for another appointment."

Sherry

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Appt review

It’s been really good…no complaints

PROS

I honestly cannot complain about the software at all it functions very well for me so far…I like it all

CONS

If I would have to say something it would be on the schedule Sunday through Saturday being able to select Sunday through Saturday but marking off your closed days where others can see they are closed… As of right now I have to leave those days on and create a block that says I’m closed for me to recognize that but others just think I’m working that day but booked… So I would just like to be able to leave days of the week on the calendar as a visual and not be able to say I’m closed but not see it on the calendar, it’s a visual thing I think…Also maybe having an option to pre-pay for appointments booked online or to hold a card for payment for cancellation and no-shows

Reason for choosing Goldie

So much easier

Reasons for switching to Goldie

This one is a little quicker for me to use & set up was little easier

Ken

Mental Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Best Appointment Manager I've Seen

Because we have the app on 2 iPhones and they update each other over the internet, we are able to keep accurate changes updated on appointments. The therapist can make a patient's next appointment during the session, and the office (me) gets the info right away. And vice versa. It saves us a lot of time and effort. I can even take a patient's phone call by cel phone out of the office, book an appointment, and the therapist has it in her app right away. Eliminates a lot of problems with double-booking.

PROS

The week-on-a-page interface is helpful, and rather unique among calendar & appointment apps. It's exactly what we need for mental health office visits, which are always 60 minute, usually weekly appointments. We tried one that had drag-and-drop feature (which was nice), but it was unreliable, and there was virtually no help available from the app designers. Appointfix is extremely stable, works as intended, and the customer service is absolutely the best. You interact by email, because of the time difference between U.S. and Europe where they're located, but they give prompt, personal attention to your issues every time.

CONS

All my appointments are green. It's not a big deal, but I might enjoy picking another color. Drag-&-drop would be a nice feature, as long as it doesn't reduce the stability of the app--I wouldn't want that. So, if it's not broke, don't fix it.

Reasons for switching to Goldie

Needed better functionality and better, quicker updating across multiple devices.

Timothy

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE