The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time.

I enjoyed using ServiceMax when they were backed by General Electric (GE). ServiceMax is compliant and works which is always a plus.

Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Partners (community) platform is great and made a big change in our org.

We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic.

Very user friendly and the options for data management is good.

The only real negative point to Servicemax is the resource hunger.

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix.

I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Before, this tracking was done manually via a spreadsheet and audits on this process were poor.

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services.

Tech support is phenomenal, they are always willing to address issues, and are  always polite despite frustrations. This is a good program for those who often work remotely.

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

The way the system is set up it can be hard to impossible to get all of the information we need on one report.

Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders.

Ease of customizing the software. Ease of customizing the reports.

My only con would be the billing for invoices, only because the previous company charged on a monthly basis as opposed to a weekly basis.

Your one stop Security Management software. Clear visions of growth.

It holds a lot of information on hundreds of pages but very little is linked and you can only have one screen up. Example: Employee is lost and does not know where they are going.

The most I liked about this software was its ease of use, both the web-based version as well as the mobile version.

The ability for a user to reassign a device based on an approved list would be a perfect improvement.

Adding of templates is easy to setup, would like a help screen with some functions. Price very competitive to similar products.

Devices dont all work on the same mobile network and get disconnected a lot, we had problems on site with most of our devices not working because of signal issues.

Payroll and Invoice capable  (Better Payroll options coming). Mobile Security capable (Better Mobile options coming).

Navigation - There are to many drop downs and this does confuse a person somewhat. It does get a bit confusing, navigating around the system at times.

It is difficult to find a problem with the system, it always responded well to me. Selection of patrol reports can be reviewed.

User friendly and the support team is excellent. Big shout out to our rep who is always will to help with a software issue.

Very enjoyable to use and the interface is good the system is easy to use and can easily check on patrols etc.

Its functional, It does what it says, difficult at first to find your way around.

Valiant Payroll Processing is efficient and easy to use. If you want a user friendly system that you can train your employees to use then this is the way to go.

At times you can get logged out if another user in your company accidentally logs into your division.

User friendly and the support team is excellent.

The customer service that you receive and the response from the technicians is awesome. They fix any issues very quickly.

Manage better the standards that should be achieved on a daily basis routine improved by a route that can be set up on the software.

Very easy to follow prompts to setup the account up for each employee. Also love how your employees can not only access thier payroll checks but their schedules.

Writing standard reports from the web application is very handy,setting up patrol routes and monitoring them is easy and user friendly.

Whatever your paying him - Double it, the guy is a legend and will be a massive asset to any team.

Motivate the employees in their daily patrols, the system is easy to be used. Therefore our agents are very happy to complete all the tasks that they need to perform.

US Dollar

ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.


ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.


Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.



LongDescription

Work Order Creation

Dispatch Management

Contract/License Management

Electronic Signature

Group Scheduling

Confirmation/Reminders

Customer Database

Recurring Appointments

Job Management

Calendar Management

Scheduling

Multi-Location

Self Service Portal

Technician Management

Mobile Access

Skills Tracking

Routing

Resource Scheduling

Preventive Maintenance

Service History

Time & Attendance

Budgeting/Forecasting

Alerts/Notifications

Online Booking

Automated Scheduling

Contractor Management

Work Order Management

Billing & Invoicing

Inventory Control

Contact Database

Employee Scheduling

Online Time Clock

Payment Collection in the Field

Quotes/Estimates

Customer History

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Access Controls/Permissions

Data Import/Export

Client Portal

Real-Time Notifications

Email Reminders

Activity Dashboard

Reporting & Statistics

Reminders

Availability Management

Calendar Sync

Customizable Branding

Customizable Forms

Appointment Management

Mobile Alerts

Customizable Reports

Task Scheduling

Calendar/Reminder System

Timesheet Management

Customizable Fields

Collaboration Tools

Real-Time Data

Real-Time Updates

Real-Time Reporting

Activity Tracking

File Storage

Workflow Management

Third-Party Integrations

Time Tracking

Performance Management

Data Synchronization

Route Optimization

Knowledge Management

Data Capture and Transfer

Productivity Analysis

Offline Access

Price and Cost Calculations

Chat/Messaging

Prioritization

Equipment Tracking

Location Tracking

Checklists

Document Storage

Invoice Management

Mobile Signature Capture

Customizable Templates

Job Scheduling

Warranty Tracking

Real-time Scheduling

Rescheduling

Compliance Management

Multi-Language

Status Tracking

Geographic Maps

Inventory Tracking

Drag & Drop

Historical Reporting

Job Tracking

Document Management

Variable Workforce

Approval Process Control

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

ServiceMax

In Person

Live Online

Webinars

Documentation

Videos

Valiant HCM is a cloud-based human resource management (HRM) solution designed for businesses across various industries such as security, hospitality and more. Key features include applicant tracking, benefits management, performance management, compensation management, onboarding and a self-service portal.


Valiant HCM offers users a custom tracking and onboarding portal that provides them with a centralized location to view positions, applicants and associate hiring information. The portal also features an alert system for sending notifications and communicating with potential hires.


Additionally, Valiant HCM features recording functions for personal and performance-based employee attributes, alert functions for specific actions in licenses and training and support for transit benefits. Employee self-service functionalities include time and rate access for pay stubs, pay statement history and ability to submit leave requests electronically.


Support to users is made available via phone and email.



Employee Management

Safety Incident Management

Employee Onboarding

Security Management

Job Application Management

Real-Time Monitoring

Single Sign On

Applicant Tracking

Attendance Tracking

Risk Assessment

Registration Management

Employee Self Service

Audit Trail

Badge Management

Employee Time Tracking

Time Off Requests

User Profiles

Real Time Data

Recruitment Management

Training Management

Role-Based Permissions

Employee Database

Visitor Tracking

Event Management

Compensation Management

Visitor Management

Benefits Management

Audit Management

Alerts/Escalation

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Employee Profiles

Monitoring

Payroll Management

Incident Management

Summary Reports

Visitor Registration

Investigation Management

Please get in touch with one of our security specialist for pricing and any other questions.

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