With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay. The have a more robust call center feature that has helped us record customer service reps performance.

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs. The ability to automate invoicing, estimate follow ups, via email and text messaging. They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient. If you don't like change, don't buy this software:)

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software. The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

Organizations and oversight of daily operations.

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients details.

User friendly, and the ease in which you can schedule and see the appointments.

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms. Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon. The ease of use and cloud operations make this ideal for us. With how they walk you through every step of the process and their understanding of service it was a blessing working with the VONIGO team. We are very happy with the decision to go with VONIGO for our FSM solution.

Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Could be a little more robust in some areas but there are few Cons.

It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.

The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.

Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.

It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

Vonigo has allowed us to use one CRM company wide and eliminated duplicate work and wasted time. It's easy to use and has helped streamline our operations.

Functionality and ease of use. I love that this software can be used and integrated into every department in our organization.

Certain projects and/or help requests take too long to be completed.

Overall the efficiencies and time savings that Vonigo produces is well worth the money.

One of the best features with Vonigo is it's ability to integrate with our accounting software; the ability to export invoices and receive payments into quickbooks from the scheduling system as allowed for a more efficient and streamlined process to ensure that no revenues are missed and reports are filled appropriately and on time. Vonigo is also customizable to your situation and it user friendly and easy to navigate in. Also any issues that we have had when dealing with Vonigo have been dealt with in and efficient and timely manner to make sure everything is still running smoothly.

As with all software products we experience glitches; however glitches with the synchronization between Vonigo and QB is easily fixed in a timely manner with Vonigo's customer support.

The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

There are a few additional things I'd like to see, but nothing super important as it works great.

The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

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It is very easy to use and very professional. I shows the customer that we take our image and their image seriously. It keeps everything organized and as a business owner very important so we can focus on other items for the day to day.

I have no complaints. The team that assists us does a great job. So any issues or questions are taken care of very quickly.

It keeps me so organized and all the information I use on a minute to minute basis is right there!

I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

I like the options that the calendars have. It makes it possible for us to book appointments, block off times, and locate the different owners easily.

It can be hard to figure out all the tricks of the program such as blocking off times in the calendar and adjusting information for the owners.

Here at Goodwill Industries of the Southern Piedmont (Charlotte, NC), we have been using Vonigo since 2013. We were the first Goodwill Agency (Goodwills are regional in nature) to utilize Vonigo for the management of our Home Pickup Program. Prior to 2013, we have a small Home Pickup program where we conducted 25-30 Home Pickups a month. With the use of Vonigo, we were able to increase that number to roughly 250 Home Pickups per month. The beauty of Vonigo is that it allows our donors to go online themselves and book their own Home Pickup. Well over 50% of our bookings are now done online, which frees our admin staff up to do other meaningful functions. Vonigo is also intuitive enough that it allows us to maximize our pickups and build efficient routes each day. Their customer service is excellent and has always been there to assist when needed. I highly recommend Vonigo if you are looking for a robust online booking solution that's combined with a complete business management system.

If you care about your bottom line and the longevity of your business, this software is a must have!

Ease of use and benefits of product

With the growth of the Vonigo model the support hasn't been immediate like it was in the past. In my business there are many times I need immediate fixes and haven't had that in awhile.

The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions. I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.

I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.

It runs the business process from end-to-end.

It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

I like that people can self schedule, so that cuts down on phone calls. Also it's easy to access from anywhere, home and office. I also like that I can check any pickup at anytime.

What I like least is having to check off each piece being donated, and then go to another window to enter how many pieces. This takes a lot of time if they donor has a large pickup.

Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs.

setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes.