SENSITIVE CONTENT HIDDEN] always kills it for us, thanks for all the good work.

Our reps had a sense of urgency to get the problem resolved and were quite helpful.

This software is very user friendly and very flexible. There are many different reports that are available and the customer support is wonderful and very helpful.

We had an issue where our call data had stopped collection within CASH.

There is not much not to like. It does need proper set-up which can be a bit confusing for anyone that has not set up any software.

Cash + has been a great product for VTS. The simple fact that Hansen software coordinates with us to install and assists on the installation is great.

Natasha is a true gem, always eager to help and extremely knowledgeable. We are 100% satisfied and plan to be a customer for many years to come.

Great product and great service, I would strongly recommend Cash + to small business owners. We are very happy with their service.

The software works exactly as described and customer service I've received to date is superb.

Everyone has been very friendly and easy to work with, and the software is easy to use once you figure out which of the many reports are most useful to your business.

I wanted to thank you again for going above and beyond to help us at The DRG upgrade our call recording hardware.

Great Software, Easy to Use, and Great Customer Service for any Required Guidance.

Cash Call Management is very easy to use and can provide reports in seconds of what is happening in your business.

Very few times I have needed help but when I do its there. It was easy setup user friendly interface it does everything I need and more.

I am really impressed with Hansen Software support. I do not call that often, less than a dozen times in 8 years.

I'm a technician for a PBX vendor, and the Hansen support staff and engineers were able to work with me on a complex SMDR issue. They were polite, professional, and fixed our complex issue perfectly.

The reports resumed collection the following day. I have always had a good experience working with CASH+ representatives as they are prompt and eager to help.

I have not used any other online recording products to compare this product too. This product is so easy to use.

One downfall is there is not a version engineered to work with our particular phone system, so we are missing out on some reports.

Their commitment to insuring our end users receive the best experience should be the gold standard every company strives to achieve.

I would highly recommend Hansen Software based on my rep's great Customer service skills and also would recommend the Cash + Software.

I believe it is just that on our end the computer will go offline so that it will not let us or anyone else generate reports on it.

I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.

They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess.

Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.

The lag time waiting for a screen to refresh is too long.

For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system.

The billing system will bill you for service you do not use, and the company will not credit you.

It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business  hours and no one to help in an emergency.

I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.

Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.

The interface at the agent level is very simple to navigate and is easy to use and understand with very little training.

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

Good Customer Service, Very sharp learning curve.

There is no quick way to get list information to make changes on the fly.

The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage.

Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings.

I liked that it was easy to learn and most features are self explanatory.

Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.

Ytel is also always increasing their product line and helping companies vertically integrate.

US Dollar

Business of all sizes may track staff call activities, cost recovery, revenue creation, employee productivity, and more with the aid of CASH+ Call Accounting Software, which provides unified platform-based tracking for these activities and others. It enables managers to create reports with insights into call statistics, departmental data, the most often called numbers, the most expensive calls, and more.

LongDescription

Call Duration

Call Volume

Inbound Reporting

Caller ID

Outbound Reporting

Call Monitoring

By-Extension Reporting

Call Logging

Cost Analysis

Usage Tracking/Analytics

Email/Help Desk

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

CASH+ Call Accounting Software

Live Online

Webinars

Documentation

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.


The solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.


Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.


Filters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.


Support is offered via phone, email and through other online resources.



Call Transfer

Lead Capture

Performance Management

Access Controls/Permissions

HIPAA Compliant

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Customer Database

Call Recording

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

Progressive Dialer

VoIP

Call List Management

File Transfer

Call Routing

Multi-Location

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Answering Machine Detection

Lead Management

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Unified Communications

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Chat/Messaging

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real-Time Reporting

Power Dialer

Reporting/Analytics

Contact Database

Scheduled Recording

Who Answered Log

Video Conferencing

Call Tracking

Preview Dialer

Customer History

Archiving & Retention

Live Chat

Campaign Management

Callback Scheduling

SIP Trunking

Labor Forecasting

For Call Centers

Employee Scheduling

$99/Seat w/ Free Inbound.  Add on AI agents and SMS.

CASH+ Call Accounting Software vs Ytel

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons