Phone data is NOT easy. With transfers, conference calls, hunt groups, and trying to merge staff extensions vs. full 10-digit phone numbers, knowing who took which call is confusing. Variphy brings it all together in an easy reporting tool. Have an issue or difficulty? Variphy's support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level. I have used other tools that did not know how to pull all the data from the phone system and the support did not fully understand how more complicated calls worked, but when we tried Variphy, it was amazing how much deeper Variphy goes in getting all the meta data need from the phone system to get all the answers.

Using the search feature, one needs higher permissions to search all calls, but a report can be built for this, so it is really a non-issue. Also, I hear Variphy is enhancing the permissions area, so this may soon be addressed.

I found the product looking for a way to get better reporting than the built in tools in CUIC. We had tried another product for CDR reporting, and it was so hard to configure a report, sometimes we just gave up. So I looked for a reporting tool, and got so much more. I have mentioned Variphy as a way to solve problems in several professional meetings, and I hope some of those folks will contact Variphy to help with their needs, as well.

From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent. Their support team is top shelf. They assisted with the install and configuration of the product, and have been very responsive to all of the questions I have asked. The alerting tool gives a ton of information our previous CDR tool did not. We now know where a 911 call is coming from, including name, department, whether it is a soft or desk phone, and whether it is in the building or coming over VPN on a softphone. Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that makes more sense to you, (and the users that are asking for it). I use the tool daily, for a lot of things I wasn't even expecting. It's a lot faster to find an unused number to deploy. It also saves time with the remoting capability. I used to be up and down several times a day to go to a users desk. Now I can see what they are seeing, and make changes to the phone without leaving my desk! The integration with CUCM, UCCX, and even Unity is flawless so far, and even after a month's testing, I know there will be things that will come up that will make me like the product more.

The one negative that I haven't solved yet, is still a positive. In the reporting there is just so much information available, sometimes you have to weed things out that you don't want. If you want everything, believe me, you will get it. Luckily the labels are descriptive enough, it makes it easy to find what you want to eliminate.

This software has given us visibility into our Phone system that we've never had before. It has cut down the time to deploy phone sets, it has made spreadsheets obsolete in tracking extensions. It was able to help identify a troubled WAN connection that prior to Variphy we've been trying to track down for months. The product was easy to install and start gathering stats on the very first day. It allowed us to move our POC (Proof of Concept) into production with zero downtime. Not very often does a companies marketing department find the perfect tag line, but Variphy really is the toolset that Cisco forgot to included with the UCC platform

I'll update this space when and if I find something I could list as a con or that I least like about the product. Well maybe that we didn't find it years ago, that's what I like the least....

We have identified multiple areas that need more staffing, based on the volume of calls that area receives. The cradle to grave features have also helped resolve numerous "wrong number" issues some departments were having as we could easily find a common source that was transferring incorrect calls to these area's. One of our major medical practices completely revamped the way their nurse lines are handled based on the call volume data that we deliver to them daily, with scheduled reports.

Variphy helps me do my job effectively nearly every day. I use it for troubleshooting (dialing pattern issues, 911 issues, etc) , productivity reports and customer service needs. We have resolved issues with 911 ringing to the wrong county 911 center using Variphy. We have helped departments justify their need for more staffing and also identified trouble spots in their phone routing scheme using Variphy. We have helped our patient access teams respond to customer complaints as well. I tell my my supervisor frequently, that this software is my favorite thing he has every purchased for me!

Well, it's only Con is also a pro I supposed. It is SO robust (obviously a pro), that it is overwhelming for end users to use effectively, so I have to either run reports for them, or at the very least spend time explaining reports to them. I learned at Cisco Live that the latest version has not only UCCX reporting (very excited about that) but also customizable user dashboards, so I am excited to check that out as maybe it will make it more end user friendly.

We have implemented Variphy across our organization including our call center. We currently leverage variphy to forecast staffing in our call center, monitor and return abandon calls, queue times, agent availability, call length, auto attendant navigation times and more. We monitor work at home employees productivity levels through automated reports to employee managers. Variphy has quickly become a critical piece of operations, so much so that we are now investigating how to architect Variphy into a highly available configuration.

Variphy offers a platform that is easy to get up and running. With full on-boarding support in the event you need assistance to get up an running. Dashboards are easy to create and allow for real time monitoring of the Cisco Contact Center platform. Reporting is robust, visual, and easily automated.

I have nothing to say here, however the survey requires 40 characters...

I've been a Cisco IPT engineer for over 10 years. One would have to be kidding themselves if they thought any aspect of the Cisco IPT solution was easy to implement, engineer or troubleshoot. At least one aspect of the overly complex Cisco IPT solution has been resolved by Variphy - CDR analysis. But Variphy now also does UCCX reporting, Dashboards, Change Management and DID management as well. Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides.

What's not to love about Variphy? I've found nothing.

This tool has allowed me/us to do detailed reporting for troubleshooting purposes. Being able to go back and tell what the user dialed when they had an issue is key. Very simple and quick as well. Also showing other teams their call volume and trending is quite effective.

It does exactly what you need it to do. Show you CDR records and other important data with easy. Once you get it setup to give you what you want pulling that info is simple. It impresses management when you can compile this data.

I won't say least but awaiting some new features.

The fastest business case I had on a sale of Variphy was a customer having some issues with telco billing. Within and hour of working with Variphy and their support team, I was able to identify the issue and correct it. The customer turned around and provided a purchase of Variphy quickly afterwards as they saw tremendous value in the software.

Variphy's ease of use and the endless combinations of reports that you can generate is worth every penny. The added built in features like remote phone control and macros turn managing a large environment into one click actions.

The UCCX reporting could get better and go deeper, diving into what end customers who want detailed call centre data are looking for.

Quick, easy installation and feature-rich reporting! Department managers are thrilled to see their call volumes graphed out and to be able to tell which of their staff is pulling their own weight!

There are so many report customization options that sometimes it takes a while to figure out exactly what you want to appear on reports. It would be helpful if there were a live-preview option to figure out what each report customization option does.

its easy to use and get cradle to grave reporting and helpful for debugging some of the phone issues

From Reporting perspective it’s actually easier than you were led to believe with Cisco CDR reporting

Not that I can think off - May be some training video develop for business

The reporting feature has been a true time saver. We have a few companies within our organization that are billed per call. Each month I am able to run a quick report that I created to send to our Account's payable department to bill them appropriately. This used to take hours and wasn't 100% accurate.

The search functionality of Variphy is quick and easy to use. We have been able to pull reports in minutes that previously took hours to complete. The reports come in many different formats which allows for additional manipulation.

I haven't found anything that I don't like about the software. Variphy continues to evolve overtime providing additional features.

The software is very easy to use and does what they claim it will do. What I am impressed with the most is their technical support. I can honestly say that these guys are at the top of my list when it comes to companies that support the products that we use. They know their product and they have always been readily available the few times that I have required assistance. I have worked with their rep and most recently had the pleasure of working with another rep. They hire great people and have an excellent product at Variphy. We have been very pleased for over 5 years now using Variphy CDR Call Reporting for Cisco.

The user interface is very intuitive. As with most I.T. people we wear many hats and when a company writes good software that #1 WORKS and #2 is easy to get up and running it makes our lives just a little bit easier.

I personally have just scratched the surface of all of the functionality that the Variphy CDR Call Reporting for Cisco application has. That being said I have not found anything not to like.

We use this software daily to deliver our reports and have little to no issues.

The software is great to use and their support team is a great example for all companies to follow.

We have no complaints about the software.

The east of use and all the functionality you get from one application interface.

The licensing structure makes it difficult for multi-cluster environments with endpoints moving from location to location.

Easily realize CDR reporting needs at a decent price.

Ease of use, customizable reports, UCCX and system Dashboard.

License buffer should be 5 - 10 percent of total license.

My experience with Variphy CDR Reporting has been outstanding. The data that I can now pull from the Call Manager has assisted with pinpointing and solving numerous issues. The support from the staff at Variphy has been top notch. Their support has been extremely timely and their technical expertise is unmatched in the industry.

The Variphy CDR system provides an extremely detailed analysis of each leg of a call. I have found this very useful in discovering root causes of issues with calls utilizing Native Call Queuing. The system provides me with data that I can use to demonstrate the effectiveness of the technology and its application. It has allowed me to use factual data to pinpoint the difference between technology and operational issues, to call center managers.

The CDR Call Reporting system has a learning curve due to the complex nature and extensive variables that can be utilized to extract call data from the Cisco Call Manager. It does take some time to learn how to generate reports that are usable for non-technical staff, that won't be to overwhelming. All and all not a bad problem to have

CDR records in CUCM are difficult to report on. Having Variphy has helped not only our department in managing our Call flow and call issues but we have leveraged this to assist managers in getting automatic monthly reports on after hour calls for on-call Staff or even call volume for their departments. One great benefit has also been to settle disputes for staff who state they were missed for a shift and with Variphy we can easily show if this was true or not.

The ease of investigating calls, call flows and how easy it is in the creation and or scheduling of reports. Also our rep has been a fantastic regarding support or questions. Any issue or question we have had he has provided us with excellent support and guidance!

I would like the Dashboard to be more customizable.

The cucm change reports are very helpful when troubleshooting. Really like the phone remote control tool!

Very useful and a great value for what you get.

Creating some custom reports took some time to learn how to create. Easy to create but had to get customer support help to understand some of the methodology.

It has been very positive. Support is great

it is easy to use and to customize for our environment.

There have been a few times where I was not sure which selection best fit my needs. However, tech support was able to help me.

Features. Remote phone access. Also, the various reporting features.

Wish it was applicable to Cisco Jabber. Beside Hard phones, It is desirable to have it also for Jabber

Its great, I am loving this software.

Ease of use, deployment, the metrics are super helpful. The remote portion of the phones is very helpful for remote IT Admins.

Sometimes the remoting features do not work on some of the phones but support is on it to help. The other con was the CCX reporting but they are fixing this in version 12!!!!

I evaluated three other vendors for my organization and it was an easy decision to go with Variphy. The software is extremely user friendly and allows me to easily customize my own reports on the fly. I can report on 911 calls, capability reports, and view abandoned calls in seconds.

The CDR reporting is above and beyond what we thought it would do for us.

The software has such a wide range of reports it has solved all our questions at this point in time.

The names of some of the search features are difficult to know exactly what they will report on.

The ease of use and copious amounts of data available.

Creating reports under specific accounts and not being able to edit them under a different account.

Fantastic

The product is user Friendly and it has a lot features you can use to solve multiple issues.

So far, it's all good. I cannot think off anything