ACTIVE Camps Software

About ACTIVE Camps

ACTIVE Camps is a cloud-based camp management solution designed for camps of all sizes. It offers online registration, marketing and class registration functionalities within a suite. ACTIVE Camps features online registration, which allows users to manage camp registration from the website with the help of customizable web forms. Clients can pay for camp sessions online, and the product is PCI level 1 compliant. It also allows users to sell camp merchandise by listing the items on the registration check-out page. ACTIVE Camps offers camp marketing and communication management, which allows users manage promotional campaigns. Users can design email campaigns using configurable email templates, send them to clients and prospects and track campaign performance t...
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ACTIVE Camps User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 56 reviews

User Profile

Jennifer E.

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

The ACTIVE network has been such a great help for online registration for our church summer camps.

Pros

The registration reports are easy to run and informative. Registrants receive automated confirmation emails with the required paperwork for them to print, complete and upload right to their family portal. We can send group email reminders with the click of a button.

Cons

We run two summer camp programs in different states, and need to log in and out to go between the programs. I wish we could "toggle" between the two camps.

Response from ACTIVE Camps

Hi Jennifer, Thank you for taking the time to give us your feedback, it's great to hear that our reports and email reminders have been such timesavers for you! We really appreciate the 5 stars, and hope your summer camps are going well!

Replied June 2018

Megan

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2017

Active is very user friendly. I enjoy setting up new seasons and curtailing the details to my needs

Pros

I love the fact that no matter what type of program I'm setting up, whether it is summer camp or an after-school activity, I can create the registration to fit my needs. Being able to design the registration allows for a streamlined report running process. Active's customer service is attentive and has answered of all my questions and more! Sometimes, I'm given multiple answers and I'm able to pick the one that works best for our programs.

Cons

The Active program could benefit from not always reverting back to the default when running reports.

Response from ACTIVE Camps

Thank you for the review Megan, it's great to hear that our customer service team has been so helpful for you. Be sure to follow us on Facebook if you aren't already for even more helpful content like videos and how-to guides: https://www.facebook.com/letstalkcamps/

Replied December 2017

David

Company size: 11-50 employees

Industry: Higher Education

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2022

Doesn't Scale and No Support

They really are heartless with camps. When COVID hit and we can to cancel camps, I had to cancel each person individually, which was a multiple click and load process. I asked for some support to help and they would do it for $750. Now, there is some hold on my account and they won't release registration fees to me and I have been waiting for weeks for accounting to confirm there is no issue. And they won't even venture a guess as to times.

Pros

Easy to get going, but it doesn't scale to more than a few camp sessions.

Cons

There is little support for camp sessions of the same type. It would be nice if they let you define a camp and then run it for several weeks. Instead you need to make many copies and update the copies and they change over the summer.

Lindsay

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Camp + Class Manager, my favorite co-worker

I have been with active for over 12 years, I love their customer service, their software, and their dedication to bringing healthy lifestyles to people all over. It's a wonderful company.

Pros

I like that once the initial set up is done, I can update everything myself. I love the ease of being able to change things on the fly, pull reports, and see the data I need.

Cons

I have a hard time when reconciling the finances at the end, but that could be user error as well.

Benjamin

Company size: 2-10 employees

Industry: Events Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2018

ACTIVE NETWORK IS GREAT!

We saved probably $2,000 in man hours the first summer we used it. Now that everything is setup we going to save even more money. Also out accountants really like the way the money is handled and it improved out audit scores. Which was really nice!

Pros

Our team liked that the software is designed for camps programs. So many programs are trying to sell you something that was designed to register college students, or volunteers for company out reach days. ACTIVE knows camps and there support people know camps so they are able to really meet our needs as large camping programs.

Cons

The pop up adds have bothered some of our customers. Active was AMAZING to remove the request for camp insurance because it did not work with our program. This was more than I could have hoped for. They have always done what they say they will do. Also the fee is low so I can't complain to much...

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