Campium DB

Other companies should take lessons from Campium's customer support. Once we signed the contract, the owner/programmer spent an inordinate amount of time with me over email, phone and webinars, configuring that system to work exactly as we needed it to. He walked me through the (ridiculously confusing) online payment part of it, and seriously went above and beyond to get Campium working exactly right for our particular camp. Even after we went 'live' with registrations, the owner/programmer checked in with us a few times a week to see if there was anything else we needed or he could help us with. I cannot wait for our camp to start this summer because I know that my job is going to be fun again since all the 'hard stuff' is now automated through Campium. I honestly can't recommend this program and this company highly enough.

Pros

This is a phenomenal product. For years we had been hand coding an Excel spreadsheet or Access database to keep track of our Camp billing and campers. It was a nightmare process that cost us hours each week. After doing lots of research on camp management systems, we found Campium. It wasn't the biggest of the systems and maybe not the most well known, but after doing about six different demos with other vendors, we knew that Campium was by far the best system for our needs. The parents who have signed up for camp so far have raved about how easy it is to create a parent account, register their child, then log back in to check their balance. They love it!

Cons

The ONLY reason I didn't put a five stars for ease of use is just because camp hasn't begun yet so I'm not totally comfortable with all of Campium's features..not because they aren't there but because I'm not using it every day yet. Same with feature richness....there may be a function or report that I will need that is not currently available, BUT the customer service is so fantastic that I know I can fill in a trouble ticket requesting that a feature be added, and the programmer will have a solution within a week.

The comprehensive and immediate customer support dramatically outweighs the occasional glitches.

Dramatically overhauling on every front.

Pros

Billing is now lightning fast as well as clean and comprehensive. I cannot stress enough how invaluable that has been.

Cons

Certain user mistakes have no elegant solutions:
When a parent creates a duplicate account there is no way to "combine" the accounts. Though the data can be manually transferred to one account and the duplicates "deleted", the "deleted" accounts still clutter the searchable database.
Whereas some "deleted" data is valuable on an account to show the history of changes made to a parent's cart, it's frustrating to have a permanent record of every typo and misclick. Having the option to delete beyond the current level of deletion would clean up our records dramatically.

Campium Database Review

Cary is someone who is very interested in teaming with you to customize Campium to meet your specific needs. Campium and Cary have both surpassed my expectations with customer service and quality.

Pros

I have been very pleased with using Campium. This is the first year we have used a software program to enable us to make online registration an easy and available option for our customers. Campium is well designed and easy to use for both the consumer and the user. Some of my favorite features is how it is compatible with our current credit card system and it allows me to easily track revenue. From a customer standpoint, Campium is easily navigated and integrates with your website so customers are not left feeling that they have gone to a host site to register for programs. It is very seamless.

Working with Cary has been a pleasure. He is very attentive, often checking up on his product making sure everything is running smoothly. I appreciate how easy he is to get in contact with, how quickly he makes changes per my request, and how open he is to customizing his product to suit my specific needs. His level of customer service and support is exemplary.

Cons

As a new customer, Campium can appear to be a bit unfinished/unpolished. Do not let this influence your decision to go with another company. Campium is customized to suit your specific needs, which means it is not going to look like a finished product until you do a little work. In the end, you will be very happy with the result.

Best Camp Software Around

Campium is the best camp decision that we have made. It makes the registration process very easy for both staff members and parents. We have been using Campium for about 5 years and will continue to do so. The customer service is very quick and efficient. We are very happy that we found this camp software management program.

Pros

The program has every feature that a camp director needs.

Cons

No cons

Campium has made our lives so much easier!

Pros

We love the flexibility of the software, the responsiveness of the developers, the simplicity of the payment processing, and the ease of use for our administrative staff.

Cons

I don't have any complaints about Campium. The only suggestion I can think of off the top of my head would be to add e-check functionality.

Thank you Campium!

Overall we can't recommend the system enough. Technology can either make life easy or hard. Campium simplifies and empowers it's users. It's one of the best parts of our camp. Thank you Campium!

Pros

Campium is by far the most intuitive and user friendly system we have ever used. Other systems are ancient and operate on old logic where only does it take time for staff to learn the ancient/backwards way of doing things but it's also hard for parents to use the online registration system. Campium, on the other hand, is simple, clean and malleable. It's able to fit everyone's needs because you're able design the way you and your users see it and use it. If that sounds overwhelming, it's not. It's refreshingly organized and simple.

Cons

As of right now, Campium is still a new system so there are a few kinks here and there but the few issues we have had have been resolved that same day. This is definitely not the case with some of the larger companies.

Campium has made our camp registration significantly more efficient and easy!

Pros

Customer support (phone calls and emails were always answered within the day and usually immediately), ease for both our school and registrants, user friendly system, batch emails,

Cons

Running reports is tricky and some reports we aren't able to run, but Campium continues to work to meet our needs

Great System, and most importantly amazing Customer Service!

Whenever I have needed help , or a modification of some type with the system. I have received unprecedented customer service.

Pros

Does what I was looking for a complete automated system.

Great Service

We are a small non-profit camp that was new to having online software last year. After reviewing several options we chose Campium because of the right price point and client satisfaction. Cary was extremely responsive to my questions and my requests throughout our implementation, usage and long after camp was over. This first year, we had to educate ourselves as well as our instructors and clients on using the software, and Cary quickly resolved any items to help us through that process. The support we received was over and above my expectations. The software provides the basics of exactly what a small camp like our needs. And, with the easy access to and attention from the Campium support team, our transition was a smooth one.

Excellent product and customer service for an affordable price!

Campium db was able to provide most of what we were looking for in a camp software at a price that our non-profit camp could afford. We had some very unique situations and needed a bit of customization. The "big" companies could not and would not provide what we were looking for. The Campium team was willing to listen to our needs and design a product that worked for us. We are very pleased with the outcome. We also received many compliments on the system from our camp parents. Overall it is pretty easy to navigate and is very user friendly. I would highly recommend this camp software especially if you are looking to customize a system to fit your needs and you can appreciate good customer service!

Great product and amazing service

The Connecticut Pre-Engineering Program (CPEP) used the Campium software for student registration this year and it made a world of difference. Because of the all-in-one package afforded by the database and website solution, we spent much less time organizing and processing the data, and we had many fewer errors as well. The integrated emailing tool was a time-saver too. Above all, the Campium team provided outstanding customer support. Perhaps the best I've seen for any product I've ever used. For any given challenge and on any given day, throughout the whole 6 month build up and implementation, the Campium team always responded within 24 hours with a solution. Highly recommended!

Incredibly user friendly

This is a great program. So easy to use that it takes little to no training for us to implement. Anyone can use it!

Pros

Every part of the program is intuitive and user friendly.
The ticket system works great. It's easy to report problems and they get attention immediately.
Parent's are happy with the site.
Staff is happy with the site.
Love having live chat with parent's. Gives an immediacy to the responses.
Reasonably priced.

Cons

No problems yet!

Great software, easy to use!

Our experience with Campium has been great! I learned it in one day, it's very user friendly. If I encountered any issues or questions, filling out a support ticket was no different than sending an email (just a matter of typing out the question). I always got a response within 24 hours (usually within just a few hours). I like that they are always striving to make it even more user friendly and intuitive.

Campium

Campium has definitely made this year's summer seem like a breeze. The software is easy to use and very effective. If you happen to have any questions regarding the software, the customer service department answers it within a business day (usually within the hour). Great product and very affordable. I am a proud Campium customer.

You NEED Campium!

Before using Campium, all camp registrations, forms, etc were done by-hand ( Yes- really!). As our program grew, we knew an upgrade was needed. Campium has been a life-saver. The forms, the tracking, the communication and most of all ... the customer service ... has been the best.

Good features & excellent support.

We evaluated a number of summer camp management systems and ended up going with Campium based on the feature set and user interface. We used it for our camp this summer and were very happy with the system. Customer support is excellent. They respond within minutes to any request and get issues fixed quickly.

CampiumDB

Easy to use - does everything we want it to do!