THE DAY WE STOPPED USING A TYPEWRITER

We have solved an enormous amount of business issues with Campium. Our greatest struggle is changing our old habits and practices to catch up to what Campium can offer.

Pros

Campium is our one stop shop. It has changed the way we do business and has allowed our management team new tools and information. The integration of this system has been the most important. The ease of changing products and offering discounts and refunds has been paramount. The email options and email invoices have been great.

Cons

It would be nice to be able to batch edit sales to our clients. We have one product that is charged every week to a different group of people. This group is 120-150, we have to individual sell that product to each person. Also it would be nice to have more notes in the attached to a sale or refund. This may be an internal issue that we need to figure out our best practices to manage. The only other issue that has come up for us is that parents would like to see availability before they begin our lengthy registration form.

The comprehensive and immediate customer support dramatically outweighs the occasional glitches.

Dramatically overhauling on every front.

Pros

Billing is now lightning fast as well as clean and comprehensive. I cannot stress enough how invaluable that has been.

Cons

Certain user mistakes have no elegant solutions: When a parent creates a duplicate account there is no way to "combine" the accounts. Though the data can be manually transferred to one account and the duplicates "deleted", the "deleted" accounts still clutter the searchable database. Whereas some "deleted" data is valuable on an account to show the history of changes made to a parent's cart, it's frustrating to have a permanent record of every typo and misclick. Having the option to delete beyond the current level of deletion would clean up our records dramatically.

Campium DB

Other companies should take lessons from Campium's customer support. Once we signed the contract, the owner/programmer spent an inordinate amount of time with me over email, phone and webinars, configuring that system to work exactly as we needed it to. He walked me through the (ridiculously confusing) online payment part of it, and seriously went above and beyond to get Campium working exactly right for our particular camp. Even after we went 'live' with registrations, the owner/programmer checked in with us a few times a week to see if there was anything else we needed or he could help us with. I cannot wait for our camp to start this summer because I know that my job is going to be fun again since all the 'hard stuff' is now automated through Campium. I honestly can't recommend this program and this company highly enough.

Pros

This is a phenomenal product. For years we had been hand coding an Excel spreadsheet or Access database to keep track of our Camp billing and campers. It was a nightmare process that cost us hours each week. After doing lots of research on camp management systems, we found Campium. It wasn't the biggest of the systems and maybe not the most well known, but after doing about six different demos with other vendors, we knew that Campium was by far the best system for our needs. The parents who have signed up for camp so far have raved about how easy it is to create a parent account, register their child, then log back in to check their balance. They love it!

Cons

The ONLY reason I didn't put a five stars for ease of use is just because camp hasn't begun yet so I'm not totally comfortable with all of Campium's features..not because they aren't there but because I'm not using it every day yet. Same with feature richness....there may be a function or report that I will need that is not currently available, BUT the customer service is so fantastic that I know I can fill in a trouble ticket requesting that a feature be added, and the programmer will have a solution within a week.

Product Review

Campium has made it possible to maintain all of our daily operational needs in a user friendly online environment. Campium Staff is very helpful every time we need assistance.

Pros

This is a very user friendly system. If we call with a concern, Campium quickly resolves it for us.

Cons

There really isn't anything that we don't like about this software system.

Campium Database Review

Cary is someone who is very interested in teaming with you to customize Campium to meet your specific needs. Campium and Cary have both surpassed my expectations with customer service and quality.

Pros

I have been very pleased with using Campium. This is the first year we have used a software program to enable us to make online registration an easy and available option for our customers. Campium is well designed and easy to use for both the consumer and the user. Some of my favorite features is how it is compatible with our current credit card system and it allows me to easily track revenue. From a customer standpoint, Campium is easily navigated and integrates with your website so customers are not left feeling that they have gone to a host site to register for programs. It is very seamless. Working with Cary has been a pleasure. He is very attentive, often checking up on his product making sure everything is running smoothly. I appreciate how easy he is to get in contact with, how quickly he makes changes per my request, and how open he is to customizing his product to suit my specific needs. His level of customer service and support is exemplary.

Cons

As a new customer, Campium can appear to be a bit unfinished/unpolished. Do not let this influence your decision to go with another company. Campium is customized to suit your specific needs, which means it is not going to look like a finished product until you do a little work. In the end, you will be very happy with the result.