The comprehensive and immediate customer support dramatically outweighs the occasional glitches.
Value for Money
Dramatically overhauling on every front.
Billing is now lightning fast as well as clean and comprehensive. I cannot stress enough how invaluable that has been.
Certain user mistakes have no elegant solutions:
When a parent creates a duplicate account there is no way to "combine" the accounts. Though the data can be manually transferred to one account and the duplicates "deleted", the "deleted" accounts still clutter the searchable database.
Whereas some "deleted" data is valuable on an account to show the history of changes made to a parent's cart, it's frustrating to have a permanent record of every typo and misclick. Having the option to delete beyond the current level of deletion would clean up our records dramatically.