Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing!

Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents.

Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones.

It has been great having a website just for our classes and camps at a reasonable price!

Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to [SENSITIVE CONTENT HIDDEN] - thank you for your consistent help and patience!! [SENSITIVE CONTENT HIDDEN] was very nice to work with during the consultation process, helping to make the set up easy!

The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons.

My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of.

I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use.

The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this.

Support has always been good but sometimes I need answers immediately and cannot get them (online tutorials are very hard to find). We love the software because it is very affordable and does almost everything we need it to. Small downsides include the lack of being able to customize certain buttons or where they are located, sometimes there is confusion with navigating the system (new clients). Number 1 issue we have is the inability to have one season with multiple tuition options and multiple capacity options. Just needs to be a little more in depth.

Affordable, easy to use, generally good support team.

Not all features can be customized. People sometimes have difficulty with the navigation buttons when registering.

- Ease of use - Innovative - Looks modern - Cohesive (especially for tracking payments, attendance, registration, and people or staff) - Customer support is top tier

This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow.

The support team has been great.

It's very customizable! It works really well with what we use it for and it looks like our organization!

Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire.

The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process.

Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration.

The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive.

Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails.

While there were a few things that we liked about Jumbula the bad definitely outweighed the good and made this product painful to use.

Customer Service, ease of use, lack of functionality, reporting, credit charges

It is affordable/user friendly/ and easy to integrate on my website.

Limited options at times. The forms could be better looking.

Email campaigns, user registration etc.

I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great

Jumbula has provided us with a number of different solutions for our business. Their website/software is easy to use and solves a number of problems for businesses that provide classes, camps and other services to parents and children. It does the job of at least one employee with the click of a few buttons. Customer service has been incredibly responsive. As a parent, I would love it if more businesses used Jumbula - being able to register for multiple classes online, fill out paperwork efficiently, and communicate with teachers and coaches easily makes life so much easier.

Easy to use, efficient, simplifies processes.

The idea of switching to a system like Jumbula can seem overwhelming, but it is quite easy and customer service was very helpful. On the consumer side, I wish more local businesses used Jumbula - especially because I much prefer to be able to do all registrations and forms online at my own convenience and not have to do it in person and/or every single time one of my children takes a new class from the same person or organization.

Jumbula has been great. They helped create exactly what we needed for our business. Whenever there were technical issues, or I had any question at all, the customer support was amazing. They are kind, knowledgeable, extremely helpful and always respond in a timely manner.

This software is very easy to use. There are a lot of great features.

At first, there was limits on how to search and pull reports in certain ways. Recently they have improved the reporting capabilities.

Great features for families, convenient to use if you are a customer for the same company for an extended period of time

integration with outside site is not without bugs.

Overall experience with Jumbula is satisfactory.

Staff are supportive when we do request tech support

The software could be more user friendly for both the organization and its participants.

Great! Customer service was exceptional and the service was very easy to use.

It was very easy to integrate Jumbula into our website so customers could register for events.

I wish I could see a breakdown of participants per year.

Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up.

-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters

-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates