About Campspot

Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, municipal parks, marinas, and more throughout the United States and Canada. Created by park owners for park owners, this platform allows administrative users to book more online reservations with ease in real-time while driving additional revenue through advanced features. Campers also love the modern and intuitive online booking interface. A proprietary grid optimization algorithm automatically eliminates reservation gaps to get the most out of each campsite. Dynamic pricing suggests real-time rate increases based on bookings. The optional site lock feature allows guests to lock their desi...

Campspot Pricing

Campspot Software costs $2 per online reservation made to use. This fee is generally passed on to campers.

Starting price: 

$2.00 one time

Free trial: 

Available

Free version: 

Available

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Campspot booking calendar

Campspot User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 56 reviews

User Profile

Greta

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Maximize Revenue!

Pros

- Less staff training time because the software is intuitive to use - Ability to have a lot of business rules set up - Lock in fees are boosting our revenue! - The ability to have all our marketing photos shown with their unit. - Golf carts and other ancillary accounts shown in the flow through has brought up revenue substantially since we started using Campspot. - Automated grid moving which allows staff to focus on other things - I really like the heat maps and the advanced reservation reprots that they have which show real time per unit site night information and site night revenue. From an operations stand point this is really helpful in making decisions!

Cons

Campspot is a relatively new software company, so there have been a couple small bumps along the way. But their responsiveness and willingness to make the software better for the user/staff as well as the consumer far outweigh any cons.

Kim

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Customer support is AMAZING and worth 10 stars!

Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Pros

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

Cons

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

Reasons for choosing Campspot

The initial start up cost was a large factor- what if we hated it, and had wasted money? The fact that you were only paying for use- charge per reservation- was great because money is coming in as money goes out- not a flat fee per month. Ease of set up, importing guest lists was super important for us. If I had spoken to my account rep before we decided, there wouldn't have been any other discussions. She answered all my questions, no matter how many times or ways I asked the same thing, and is one of the best selling features that I promote when sharing about Campspot!

Reasons for switching to Campspot

Realtime reservation capability Pricepoint POS system

Jon

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

Good for small campgrounds, not so great for larger ones

The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

Pros

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

Cons

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in.

Reasons for switching to Campspot

We had heard good things about the software and wanted to take advantage of the dynamic pricing options.

Ernie

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Campspot is made for the new normal

My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.

Pros

The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

Cons

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

Reasons for choosing Campspot

Design, price

Reasons for switching to Campspot

I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good.

DEVIN

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Campspot makes booking sites easy!

Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!

Pros

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

Cons

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.

Reasons for choosing Campspot

Ease of use. Cost was less expensive !

Reasons for switching to Campspot

Because parcs wasn’t giving us what we needed any more and

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