About eviivo

eviivo Suite is an award-winning, cloud-based booking and property management platform powerfully built to optimize all reservations, guests and properties — whether a single room or multi-property portfolio — for hospitality owners, property managers and hosts. Trusted globally, our “original, all-in-one booking suite” is integrated with the essential online travel agencies — such as Google Hotel Ads, VRBO, Expedia, Booking.com and Airbnb — where rates, availability, images, terms and extras are automatically synchronized. Add eviivo’s Booking Engine to a website, create a new website in minutes or customize a white-labeled version and start taking direct and commission-free bookings. Payment collections are automatic, regardless of source, and guest communications and...

eviivo Pricing

eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.

Starting price: 

$40.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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eviivo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 338 reviews

User Profile

Derek

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

February 2020

Simple to use. Value for money.

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Reasons for choosing eviivo

Preauthorisation of credit cards and flagging failed ones

Martin

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2022

Using the system

Been with you since 2006 when we started our business - been 'offered' deals by other on line platforms but never been tempted to move as satisfied with all aspects of Eviivo service. Perhaps the only down side is that contact via msg service, getting the Case Ref and time lapse in Eviivo getting back by phone could be looked at?

Pros

Simple style and easy accessed on computer, ipad and iphone

Cons

Rate management is a little cumbersome - needs a 'compare mode' so that \I can update my 4 properties more easily - a 'share' option would be good so as to be able to cross prices from one property to another

Reasons for choosing eviivo

Better initial contact and service

Sheri

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2019

WORST EXPERIENCE EVER

Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations.

Pros

Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

Cons

This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives: 1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name.

Response from eviivo

Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

Replied April 2019

Giuseppe

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Collaboration Eviivo - Cham'Concierge

Dans l’ensemble, nous sommes entièrement satisfaits. L’équipe de [CONTENU SENSIBLE] gère parfaitement les problèmes que nous pouvons avoir (annulations, remboursements, connexion etc...) Pour nous, offrir Eviivo à nos clients est synonyme de qualité et de sérieux, de pouvoir donner accès à tous les clients, notre valeur augmente par rapport à nos concurrents présents à Chamonix

Pros

Les points forts d’Eviivo, sont la possibilité d’être visible sur toutes les plateformes, de gérer l’ensemble de l’annonce (description, tarifs, photos etc...) depuis une seule plateforme. Avoir la capacité de différencier les paiements, chaque appartement avec un compte bancaire différent

Cons

Le point négatif d’Eviivo est la difficulté d’avoir un service client téléphonique à la hauteur. Plusieurs fois, nous avons eu recours au service à la clientèle par téléphone et ils nous ont donné de mauvaises réponses ou ils n’étaient pas préparés.

Reasons for choosing eviivo

Eviivo à ce jour, bien qu’avec un coût très élevé 11 € par chambre. Est le seul de channel manager qui couvre toutes les fonctionnalités dont une conciergerie a besoinNous sommes restés avec Eviivo parce que le soutien que nous avons de [CONTENU SENSIBLE] et leurs équipes par e-mail, nous ne pouvions pas l’avoir avec un autre groupe

Sue

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

awesome

i just love them to bits been with them since 2009 would not trust anyone else with my business this team are awesome

Pros

integration was definitely easy the staff are great extremmely helpful. from the phone to on line chat

Cons

absolutely nothing i get help if i can't manage great

Reasons for choosing eviivo

none

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