eviivo
About eviivo
eviivo Pricing
eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.
Starting price:
$40.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for eviivo
1 - 5 of 380 Reviews
Hazel
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.
Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
CONSI am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
Esther
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Returned to Eviivo because of customer service
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
PROSI like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
CONSI am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Reasons for switching to eviivo
After using eviivo for years I decided to try Lodgify on someone else's recommendation. It was a horrible experience and made me realize how much I like eviivo. First Eviivo gives me more control such as switching guest's rooms or entering credit card information-- I could do neither in Lodgify. I felt very restricted and that my hands were always tied with that system.But the biggest issue I had with Lodgify was customer service. After the initial switchover was done It was nearly impossible to even get in contact anyone much less get someone to actually help me. Often I just got a voicemail asking me to call back later. Once in a while I would be able to get ahold of someone and I would explain the problem I was having and they would say a different department handled that. I would say "great, could I speak with them?"to which they would respond "No sorry we can't transfer to them, they don't take calls." "Ok can you have them call me?" and they would say "No sorry they don't schedule calls but you can email them if you would like." It felt like they couldn't be bothered to help me. I expressed this to them on several occasions but they didn't seem to care. I decided even though it was a hassle to switch back I missed the helpfulness of eviivo customer service. At eviivo I can call or email at anytime of they day and they immediately help me, going above and beyond. [SENSITIVE CONTENT] have been amazing and so helpful and I am so happy to be back with eviivo!!
Vendor Response
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM
Replied September 2021
Audrey
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2019
Eviivo has been Very Harmful to our Business since Going Live
There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.
CONSEviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.
Vendor Response
Hi Audrey, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo
Replied April 2019
Kathleen
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Eviivo saves our precious time
We are very grateful to everyone at Eviivo
PROSJulie who takes care of us responds promptly and is amazing and kind.
CONSCan't think of anything that has been difficult
Reason for choosing eviivo
Much study went into this decision but Eviivo offered us what we needed.
Alison
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Keeping life simple.
I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?
CONSI can't think of any things that need to be changed.