All RENTALL Reviews

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User Profile

Amaal

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

EXCELLENT CUSTOMER SERVICE.

THIS SOFTWARE IS AN ONLINE BASED SOFTWARE SO ITS VERY EASY TO ACCESS ON ANY DEVICE AT ANYTIME FROM ANYWHERE WHICH IS EXTREMELY CONVENIENT.

PROS

VERY USER FRIENDLY APPLICATION, MEETS ALL REQUIREMENTS AND THE TEAM WORKS HARD TO GIVE A BETTER EXPERIENCE. SHREE IS AN AMAZING CUSTOMER SERVICE REPRESENTATIVE, VERY FRIENDLY AND HELPFUL AND GETS CHANGES DONE INSTANTLY.

CONS

SOME OPTIONS ARE CANNOT BE CUSTOMIZED, BUT THEIR TEAMS WORKS VERY HARD TO ENSURE TO MAKE IT WORKING SOME WAY OR ANOTHER.

Vendor Response

Thank you Amaal Rezvie. Great working with you.

Replied January 2018

Russell

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Navotar is awesome!

Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.

PROS

My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs

CONS

I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.

Vendor Response

Thanks for the review. We are glad to have you as our customer

Replied May 2021

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Buggy software and they'll continue to take your money after you cancel your account

Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, Rentall, is still buggy.

PROS

It has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.

CONS

After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.

Reason for choosing RENTALL

Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall.

Vendor Response

Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success.

Replied March 2022

Avinen

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Navotar Car Rental Software

Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!

PROS

The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.

CONS

A few things are not customization which I have just talked about with their group and would be done later on refreshes.

Vendor Response

Thank you Avinen Permall. Great working with you.

Replied January 2020

Steve

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The best rental software support

Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy.

PROS

Navotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner.

CONS

The software is great ... we need to get better an the self serve online plug in.

Reason for choosing RENTALL

Navotar's system was the best all around solution for meeting our oneway truck rental needs.

Reasons for switching to RENTALL

The last supplier was horrible at adapting and making changes. Their service levels we poor at the best of times.

Vendor Response

Thanks Steve

Replied May 2021

Muhammad Andi

Verified reviewer

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Navotar review

I have good experience using Navotar within almost 3 years. Their support team are very supportive. The software itself is quite helpful for company.

PROS

The software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay.

CONS

One thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1

Vendor Response

Thank you Muhammad Andi. We are glad to be the car rental & lease software vendor for Grab Indonesia. We will definietly look into the Cons you have highlighted here.

Replied May 2019

Joji

Verified reviewer

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Best Software for an affordable price.

A very nice product at an affordable price.

PROS

We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.

CONS

need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.

Vendor Response

Thank you Joji Abraham. Great working with you.

Replied January 2018

User Profile

Sharon

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best system we have had yet!

Customer service is on top of figuring out print and email functions right away while on the call. The system is by far my favorite with the ease of functionality and being able to invoice the right amounts.

PROS

The functionality and ease of the tabs from reservation to agreements.

CONS

We are still trying to be able to figure out the printing which you guys are already on the case!

User Profile

Salvador

Verified reviewer

Writing and Editing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed January 2019

Navotar - A well-rounded software for car rental locations

Great system, would recommend to anyone trying to get into the car rental business.

PROS

Navotar is a great way for car rental companies to manage all of their business end needs. It basically sets everything up for a potential user. It's a turn key management system for rental car companies. By helping to manage everything from marketing to payments, the program really does everything a customer could want.

CONS

I really don't have any complaints thus far. This program is really all you will need while renting cars out. Anyone looking to get into this business should at least check out the demo on their website.

Bianca

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Great Auto Rental Software

Great customer service team, they get right back to you when you need something!

PROS

Lots of features that can be customized to the way you want to do business.

CONS

The app is useful if you're making a quick reservation, I wish there were more features.

Dion

Automotive, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed June 2022

You get what you pay for

The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.

PROS

It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.

CONS

There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.

Reason for choosing RENTALL

Price and features

Vendor Response

Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@rentallsoftware.com referencing this review, so that we can help you and discuss any further concerns or suggestions.

Replied November 2022

Abrianna

Automotive, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Rentall

terrible

PROS

There was nothing I enjoyed about Rentall

CONS

unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image

Vendor Response

Thank you for your candid feedback. We're sorry to hear about your unsatisfactory experience with Rentall. Understanding that our customer service did not meet your expectations and that you found our program rigid and unclear is concerning to us. We are committed to providing clear, helpful support and versatile solutions that fit our clients' unique needs. Based on your feedback, it's evident we have areas to improve. We are currently reevaluating our support training and program flexibility to better serve our clients. Your concerns are important to us, and we would like to understand more about your experience to make the necessary improvements. Please reach out to us at support@rentallsoftware.com

Replied March 2024

Ryan

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Good software but could use some improvements

This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software

PROS

Writing quotes is quick and easy. Easy to reference previous quotes and change them.

CONS

We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.

Vendor Response

Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!

Replied October 2023

Sam

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Great Company to work with!

I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the rest of the team introduced this software there and I was impressed at first sight. They have successfully worked on many other rental companies including luxury and exotic businesses as well.

PROS

The software is easy to maneuver through. The greatest thing about this is that the Navotar Team replies back so fast when there are any issues that need to be resolved or improved. This software is Apple Product friendly and is so responsive with any mobile device. Book or create a reservation with your phone or tablet in minutes! Also gives you the option to take pictures of the vehicles and have the customer sign right there in front of you so both of you agree if there were any damages prior them renting it out. This is the future of the car rental software. Don't hesitate to start doing business with them right away. You will be impressed what their team is capable of. I highly recommend this to anyone looking to switch softwares or start a business even.

Vendor Response

Thank you so much Sam Chong. Happy to work with you!

Replied June 2016

Kevin

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Navotar System is Awesome!

The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.

PROS

Features and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.

CONS

At this point our company is extremely please with the support we get and the system ease of use and features

Reason for choosing RENTALL

Value we felt we would get with all the features offered, as well as simple to use & train new employees

Vendor Response

Thanks for the feedback Kevin Alder. It is a pleasure working with you.

Replied June 2020

Matthew

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Thanks

Good product and team

PROS

Easy menu options. Self explanatory.

CONS

Agreement load time could be faster. Need to see the following entry points in the Vehicles also: - Damage Excess Amount (Insurance) - Minimum Driver Age (Insurance) - Vehicle Owner name (Owner)

Reason for choosing RENTALL

Reasonable setup costs

Vendor Response

Thank You for your review Matthew!

Replied December 2023

Gayan

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

This software is perfectly matching with current requirement of my company and enhances the operatin

PROS

Navotar is the best system because it offers affordable and complete features to our requirements, such as quick lookup, fleet utilization, Vehicle Depreciation Register Report, Reservation Quote Report,Payment Details, Financial Summary, Location Profitability Report ,rate management and other reports.

CONS

If navotar can include the online booking and payment systems then it will be 100% perfect system in this industry.

Vendor Response

Hi Gayan, Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :) Your respective Account Manager will get in touch with the details shortly. Thanks Team Navotar

Replied September 2017

Kino

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Navotar User

perfect experience

PROS

Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff.

CONS

New Development is perfect but too many bugs

Vendor Response

Thank you.

Replied March 2022

Jeffrey

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Excellent app for fleet management company

It was a pleasant experience with very professional and friendly customer service backup

PROS

It’s user friendly and a very stable system

CONS

We had indeed change some of our business processes to suit the system workflow. Nonetheless it was a blessing in disguise and the revised processes turns out to be more efficient

Vendor Response

Thanks Jeffrey. Great working with you.

Replied October 2020

Benedicto

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Amazing customer service

My overall experience is a very pleasant one. I'm a better and more profitable company because of Navotar. I would recommend ever entrepreneur that is thinking about the car rental business to contact Navotar. So far it has been the best business decision I've made.

PROS

It's very simple to use and to teach my staff how to use it. It makes running my car rental business more efficient and easy. It has every financial report that you would need. My accountant loves it as well. Eliminates the need for paperwork. Everything is in the cloud. Since is cloud based I could manage and review my business operation even when I'm on vacation. I know exactly what's happening on every location at any given time. Their customer service and assistance is second to none.

CONS

I don't have anything negative to say about the software. The software is so comprehensive and at the same time very easy to use.

Vendor Response

Thank you

Replied April 2019

Susan

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Customer Information

Excellent service from Shree. Extremely quick and professional help who guided me through the process. Got the issue solved very quickly and efficiently. Thank you for your help.

PROS

Very Easy to Use and navigate with the help of Shree.

CONS

I had no negative experience as was guided and helped throughout the process.

Vendor Response

Thank you Susan. Great to work with you.

Replied February 2019

Tome

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Excellent software

Very good

PROS

Easy to use and flexible in customising the features to suit my company needs.

CONS

Contract agreement setting has to go through Navitat.

Reason for choosing RENTALL

Flexibility

Reasons for switching to RENTALL

The price is quite expensive

Vendor Response

Thank you Tome

Replied May 2021

Chris

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Great Tech, Excellence Customer Service

With Navotar, their customer service is really top notch. We asked for a lot of changes, and everything was done nicely to fit our business model. They were able to customize a lot of features we requested. I mostly worked with [SENSITIVE CONTENT HIDDEN], the software support analyst who really understands the car rental business, we're so happy. This cloud based approach is very cost effective, affordable and it saves us so much time, just amazing company to work and grow with.

PROS

This cloud based software is very user friendly, scalable and fits our company needs

CONS

That we didn't get it sooner. I heard of them before, I saw there PR notification that they added contactless rental process and we decided to jump on in.

Vendor Response

Thanks for the feedback Chris. Great working with you.

Replied September 2020

Sophia

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed October 2020

EXMOUTH ESCAPE RESORT

Good. Has been a suitable software for what we require at the resort.

PROS

Dashboard overview of key functions and summaries is useful and efficient.

CONS

Some aspects of the system are not flexible and require very particular formatting which can be difficult in fast-paced environments.

Vendor Response

Thanks Sophia. Great working with you.

Replied October 2020

Yony

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

awesome experience!!

The people at Navotar really exceeded my expectations, Not only with price but service and their obsession with "getting it right"

PROS

This system makes running my business easy and stress free

CONS

It is hard to find something I dislike about the system.

Vendor Response

Thanks Yony. Great working with you.

Replied September 2020

Showing 1 - 25 of 156 Reviews