Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

The Keto platform is completely customizable and yet offers all the functionality you would possibly expect from a innovation system.

We still need to use other tools like MS Project, Excel and Powerpoint.

Resource management is a little hard to comprehend: planning and actualized are not easy to combine. Kanban and hierarcical project tasks have Keto specific limitations.

There is a long way to go in fully taking advantage of the power of the application, but we will get there.

It is not always easy to understand how to use the various features to their full potential. The user manual we have is woefully inadequate.

Easy, good design, good features overall. It's a pleasure to use Keto compared to the complexity of other softwares.

A great lightweighted with an even better team in the background that is truly pragmatic and does anything to exceed any client expectation.

Navigation inside Keto is horrible. Resource allocations and tasks inside them are confusing.

The tool is very flexible and can cover many of our requirements as we would like to have them.

We can now follow our projects, compare them and make portfolios from them easily. Also reporting is easily done in one place.

The software is easy to use and has many useful tools like the milestone tracking. It is also possible to customize it to fit our needs.

The missing part for us at the moment is the integration with the costs. There is no possibility for us to upload the costs to the software as we don´t have no other application compatible with it.

The Keto project app is sometimes low and responses have to wait.

I don't like it that much. I just iuse it because is needed.

Very convenient and easy to use value for money.

High flexibility, great support, many possibilities.

I like work with Keto, is very useful but you should improve the way we can make the follow up of costs.

Possibility to generate some reports. Export of the charter to Word (would like to be able to export to Powerpoint too).

Having not worked with anything quite like Keto in the past, the all encompassing nature of the application, and many of its features, are quite welcome.

Generally the software should be more userfriendly. The resources management is not flexible enough, it should be Excel-like.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Euro

Keto Software provides an intuitive, cloud-based Strategic Portfolio Management Platform that effortlessly scales with your business needs. 

Ideal for medium to large enterprises, this is not just another task management tool—it's a comprehensive solution that brings together all your ideas, projects, teams, and metrics into a singular, easy-to-use portal.

Features That Stand Out

Automated Workflows: With Keto, routine tasks can be automated, giving you the time and space to focus on innovation and strategy.

Dynamic Sprints and Flip Views: Gain deep insights into your projects with dynamic views that allow you to see the status of portfolios and projects at a glance.

Budgeting and Forecasting: Plan your resources more effectively with in-depth budgeting and forecasting features.

Time Analysis and Timesheets: Keto offers features that help you analyze time spent on various projects, improving operational efficiency.

Quality Audits: Ensure all activities meet the desired quality standards.

Customisation and Flexibility

Custom Data Models: Keto Software allows for customisation down to the data architecture, enabling data filtering, unique portfolio views, and configurable access rights.

Dynamic Reporting: Utilise custom reports for greater visibility into project status, budget allocation, and resource utilisation.

Ease of Approval

Criteria-based Approvals: Administrators can streamline the approval process based on multiple criteria like availability, skills, and user roles.

Who is Keto For?

Keto is perfect for decision-makers, project managers, and teams who are looking to optimise their innovation, R&D, and other strategic projects. The platform's AI-enhanced features also make it apt for organisations looking to leverage technology for data-driven decisions.

Human-Centric Design

Keto Software is designed in Finland with a user-centric approach. The platform’s intuitive interface ensures that it's not just for tech experts — it's for humans who desire an effective yet straightforward way to manage their strategic portfolios.

Reliable Support

We are committed to your success. Our support team is easily accessible via phone, email, and online channels. You don’t just get a tool; you get a partner committed to helping you achieve your strategic goals. Our pricing is transparent with a focus on offering value.




File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Milestone Tracking

Project Workflow

Multi-board

Forecasting

Lifecycle Management

Customizable Categories

User Management

Exceptions Management

Visual Workflow Management

Release Planning

Visual Modeling

Idea Management

Operational Risk Management

Application Management

Due Date Tracking

Graphical User Interface

Time Tracking

Project Templates

Data Synchronization

Activity/News Feed

Templates

Charting

Progress Tracking

Real Time Monitoring

KRI (Key Risk Indicator) Monitoring

Financial Analysis

Task Scheduling

Scenario Planning

Policy Management

Single Sign On

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Risk Assessment

Platform as a Service from € 1500 / month.
Each solution such as Idea and Innovation, LeanPPM, Risk, Resource Management from € 1000 / month. 
Or
from € 25 / per active user / month with a minimum of 50 users + flat PaaS fee

Freshservice vs Keto

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons