About PastorsLine

PastorsLine is a communication management software designed for pastors, church leaders, and organizations to automate and streamline bulk texting and voice messaging across members. With this cloud-based software, organizations can conduct polls and surveys, gather information via online forms, send custom texts, automate message broadcasting and scheduling, plus more.

PastorsLine’s dashboard provides an overview of all activities including recent messages, ongoing contests, birthdays, and events. The software allows representatives to build a database of contacts and use unique phone numbers when digitally connecting with an audience.

Pastorsline offers integrations with Breeze, MailChimp, Tithe.ly, Planning Center, a...


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Supported Operating System(s):

Web browser (OS agnostic)

183 Reviews of PastorsLine

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(74)

74

4 stars

(83)

83

3 stars

(25)

25

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 183 results

September 2019

User Profile Picture

Ryan from Next Level Church

Verified Reviewer

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Flexable and highly intuitive texting solution

We are solving the issue have having manual processes to intake 1st time visitor and salvation information and being able to get that person talking to a Pastor as quick as possible.

Pros

Some of the biggest reasons why we have stuck with PastorsLine is for its ability to use AI to make the conversation with a person on text seem like they are talking to a real person while collecting key information. We use this for our first time visitor process and many others to collect information such as names, emails, phone numbers. It then can take that information and put it into our existing ChMS platform. We can also love the fact that we can pull any group of people that are either are in a group or a process and send an automated text to them. This has streamlined several processes for us including 1st timers, salvation and interest in events.

Cons

The only downside to the software is that you have to use a full phone number to text inside of a shortcode.

Reasons for Choosing PastorsLine

The biggest reason we did is the integration it provided with our ChMS and pricing with integration.

Response from PastorsLine

Replied September 2019

We appreciate your review, Ryan. We have leased a shortcode and it's currently being provisioned. 8 - 12 weeks.

September 2019

Brian from Cornerstone Community Church

Company Size: 1 employee

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Does more!

The interactive nature of texting has increased the personal touch we provide to our congregation and guests. It's the natural way to communicate today and done in a natural, native way.

Pros

PastorsLine does what other texting services don't or can't. The response by text feature is the best. Rather than sending a respondent to a form, PastorsLine can automate a conversation that happens by text to request and capture the info you want. You can also do surveys. You can use your own phone number. You can have unlimited keywords of your choosing. You can receive voicemail. You can use it to call numbers to broadcast voice messages. You can forward your main number to different numbers at any time. (Send the church calls to someone's cell phone.)

Cons

It's not as intuitive or simple to use at first as some other texting services geared towards churches. But it's a recognized weakness on their part and always improving; and once you get over the learning curve it's worth it. And the extra features make it an excellent value too.

Reasons for Choosing PastorsLine

Features and options others didn't have.

Reasons for Switching to PastorsLine

The ability to respond by text rather than sending people to a browser form. Plus the ability to use our actual church phone number. Plus the ability to use as many key words as we like, without having to pick something someone else hasn't thought of using.

Response from PastorsLine

Replied November 2019

Thank you for the kind words, Brian! We are very pleased that you like our service especially the features. And yes, you're right. Our team is working hard to improve the tool in all the areas to provide the best service possible. Thank you for sticking with us!

October 2021

Lauren from Local Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2021

Good software / needs tightening up on the UI

Pros

Ability to compose & schedule texts for other pastors / events / etc. Being able to give other users access to groups for management.

Cons

Navigation is confusing / not enough connecting elements to get from one place to another / there are times I have to go into specific text messages and individually mark as read in order to clear the "new messages" out of the inbox.

Response from PastorsLine

Replied November 2021

Hi Lauren! Thank you for the feedback! We have been working hard behind the scenes on a new UI and addressing those issues you mentioned. We cannot wait to roll out the new UI to everyone soon!

April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

April 2021

Fantastic Idea Working Out the Details

With email open rates growing lower and the need for quick church communication in a time of COVID increasing, we tried PastorsLine as a way to combine the best of SMS messaging with a phone number our community knew well.

Pros

Being able to text from our landline is an incredible feature as we bridge the gap between folks who grew up texting and those who learned to do it later in life. In addition, the automation features that allow on-boarding of new community members are fantastic and well thought out.

Cons

The backend interface is a little clunky and not intuitive, but their roadmap includes major updates in this area, so I am excited to see future design changes.

Response from PastorsLine

Replied April 2021

Thank you so much for your feedback! We are excited to get the new updated website interface up and ready for you too! Thank you for your patience as we continue to make these improvements!

September 2019

Kim from Waterloo Pentecostal Assembly

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

September 2019

Mixed review

We've enjoyed the benefit of communicating with people in the way that people currently communicate, via text message. Overall, this just wasn't the product for us.

Pros

We mainly used Pastorsline for Guest Follow-up, weekly update texts to student ministry and church-wide polls. It was most useful for the weekly update texts.

Cons

We didn't like that every user received a notification for everything. Pastorline said their purpose for this was to help make sure people didn't "fall through the cracks" but we found it's only real purpose ended up being causing our team to feel spammed, it was a redundant nuisance. We also found it a bit of a beast to get started with, less overall user-friendly than we thought it would be.

Reasons for Choosing PastorsLine

At the time it looked the most user-friendly and affordable.

Response from PastorsLine

Replied September 2019

Thanks, Kim, for your honest review. We do have several ways to handle notifications as shared. If each person shares the SAME number, then each person would get the same reply if their notifications is turned on. Each user can manage whether they get notifications. Another way to look at it is if every leader at your church used the same info@mychurch.com email. Everyone would see everything. With our system, we highly recommend adding unique numbers to specific people or roles. This would allow each user to only receive notifications on what they sent. Admins can also choose to follow one or more numbers or none at all. I do agree we can improve and we would continue to do so. Thanks for sharing.