Planning Center

RATING:

4.71

(1097)

About Planning Center

Planning Center is an all-in-one church management system designed to help you and your team communicate, organize information, coordinate events, and connect with your congregation. With a suite of different products on a connected platform, you can use different tools for different ministry needs while keeping your team and congregation informed about what's going on. Services provides an effortless way to schedule volunteers, Registrations simplifies the event signup process, and People offers automations to follow up with visitors. You can use Check-Is to quickly and securely check in students and volunteers, Calendar to plan and post events for church-wide visibility, Giving for easy online donations and pledge campaigns, Groups for small group organization and m...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Planning Center Pricing

A 30-day free trial is available after which the product is available on module-based pricing outlined below. Calendar (10 rooms, unlimited events) - starts at $14 Check-ins (50 daily check-ins) - starts at $14 Giving (100 monthly donations) - starts at $14 Groups (125 group members) - starts at $14 Publishing - starts at $14 Registrations (20 event attendees) - starts at $14 Services (25 team members) - starts at $14

Free trial: 

Available

Free version: 

Not Available

View resources for events
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Planning Center Reviews

Overall Rating

4.71

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Planning Center

1 - 5 of 1,097 Reviews

Adam

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2020

It's the standard for church software for a reason

User Profile

David

Verified reviewer

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Setting a high bar

We use Planning Center for online giving, service planning, check-ins, and registrations for events and services. We have had great success using all these apps for managing our church.

PROS

Planning Center's suite of apps work together very well, and they integrate into other programs that we utilize, too. They have been flexible with so many of the COVID-related issues over the last year, with great customer service and continued support.

CONS

There are some features that I don't think we take full advantage of because they are buried under other useful features, or they are a little less intuitive for some users.

Reason for choosing Planning Center

Planning Center's flexibility of products is more nimble than any of the alternative products, with better pricing.

Reasons for switching to Planning Center

PCO does what we need better than any combination of Microsoft products, and much better than other Church Management Systems like Realm.

User Profile

Chris

Verified reviewer

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

The standard for church management software

Having used almost every Planning Center product, there is nothing else that I would recommend. Our entire team uses it weekly for worship, planning, check-ins, de-briefing through reports, congregant database, volunteer team emails, and so much more. Planning Center does a fantastic job and only keeps improving.

PROS

The ease of use is its best feature. Ease in adding people, features, reports, etc. is unmatched in the industry. Also, Planning Center has a modern look and feel that many of its competitors lack. The worship software with the SongSelect integration, planning tools, database, key management, ability to add various media, etc. it is a must-have product for any church that values communication, strategic planning, and excellence. Every Planning Center Product that I have and continue to use remains the standard for church management software.

CONS

Running reports in "People" is cumbersome and time-consuming to get to the exact information you are looking for. It takes a thorough amount of trial and error to extrapolate the intended data by getting the variables just right.

Reason for choosing Planning Center

The wide-span options of use in Planning Center made it a clear winner. The overall look, feel, and functionality was an added bonus.

Reasons for switching to Planning Center

The ease of use and enhanced options of Planning Center made it a no brainer. The modern look, feel, and functionality was a welcome change, as well.

Vendor Response

Hey Chris, thanks for the review! If you're willing, we'd love to see if we can help make pulling reports simpler for you. Shoot some details to support@planningcenteronline.com and we'll take a look!

Replied March 2021

Tara

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2021

Not the most user friendly

Planning center makes it easy to keep church records and maintain a database. Not only can you use it to schedule and email volunteers, but it also has an add on that allows you to background check volunteers as well. It is very helpful to have this tool included in the software. My main complaint about the product is that it is difficult to create teams Volunteers and the service planning tool is awkward when applied to children’s ministries.

PROS

There is a great system for tracking attendance and check-in‘s at Sunday services. It can be a very helpful database for church management with lots of different functionalities.

CONS

The “Services” is not user-friendly at all. The menus are not intuitive, and it takes lots of trial and error to achieve the desired result. This area of the program could use a major overhaul to make it more functional and helpful.

Vendor Response

Hey Tara! Thanks for taking the time to share the review. We're sorry to hear you are running into issues with the volunteer management portion of Services. Our support team is standing by today and ready to assist with any pain points you are running into. Would you be up for emailing us at support@planningcenter.com? We look forward to hearing from you.

Replied April 2021

Tania

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Customizable packages - value for money

Overall this is a great program, a great way to keep everything in one place and keep all databases accurate. It helps keep our small groups organized, our calendar organized, and is great for registrations.We track giving and use it for receipts and it has worked nicely for that as well, and takes into account CDN giving rules/laws.

PROS

I love that you can customize which modules you need. You can try a module for 30 days, you don't pay for large usage unless you need it. They give a grace period, where you can get the small package but if you use it more for one month, you don't have to upgrade. It keeps donor management and people database in the same place, so if someone changes their address, it is changed across all modules.

CONS

Reports seem to be difficult to generate accurate results. For example, if you want to generate a report that includes everyone who gave any amount in the past year and attended an event or volunteered. We have tried this report and didn't get back proper results when run by someone other than the giving users. They don't need to know specifics on giving but should be able to add that as a criteria. Also, if someone accidentally deletes a user then there is no way to get them back even if they had giving. There should be a safeguard in place so that only giving users can delete a profile that has giving.I don't like that you cannot use VISA/MC debit for paying,

Reasons for switching to Planning Center

We wanted something more cost effective and wanted to be able to use the other modules that are available with PCO

Vendor Response

Thanks for your kind words, Tania! You mentioned having a bit of trouble with List rules in People. A People Admin that is not a Giving Admin cannot access Giving list conditions. This is a guardrail and privacy structure we created intentionally. Only a Giving Admin can run a list to return that info. Also, if you delete a user, we still keep the records of these donations that can be reassigned to the donor's correct profile or if you need to recreate the profile. Lastly, there are different regulations in Canada that are above our control as far as what cards are allowed but we will submit this as a Feature request. Our Support Team is an excellent resource for help in that area. Hit the '?' icon in the upper-right of the screen when you are looking at your List. Thanks again!

Replied January 2023