Keeping up with the members

We have been using this program for about 6 years. It is great and easy to use. You can do so much through the system. We have tried others but this is by far the better of them all. The price is great.

Pros

It is pretty easy to use. There are also manuals and videos to help out. You can also call them. It is pretty simple to use.

Cons

Sometimes you have a hard time getting a call back or even an e-mail. Sometimes you have to refresh the statement page to get the dates to take.

They are very quick to help with any problem.

It is easy to track and print out statements. I do wish we could make the statements print smaller on all of our computers.

Pros

I like the ease of putting in envelopes. I like being able to get birthdays and other information without going to several different pages. I love the fact that you can make changes from most of the pages you go to. The videos are great to help you in any area that you are not familiar with .

Cons

Sometimes I have to go out of a page to get it to work. When you try to get donation totals for a certain day it want take the last date.

Basically positive, but not as intuitive as I would have hoped.

I use as a "People" Database, keeping basic information of membership and also for offering donations, statements, and reports.

Pros

Quickly looking up a member, ability to download reports and data. I appreciate the customer service - always answer right away and I can talk to an actual person. I like the ability to give different levels of access to other users. A lot of information can be kept - if needed or wanted.

Cons

The movement from screen to screen is not intuitive. Hidden pop-ups on some screens do not inform of options until you are far into a project. Some tasks - like statements could be more straightforward. The entry of donations is slow and screens do not always reliably update. Fewer options might be better in general for the average user, rather than trying to be all things for all people.

WebChurch does a great job of managing our membership database.

Keeps our membership database in good shape. Straightforward financial management and reporting.

Pros

It's online, in the cloud, available from anywhere. We don't need to keep local backups. Changes made in one place are made in all places.

Cons

UI isn't intuitive. It can be hard to find features that we don't regularly. Sometimes changes to membership don't "take." Inactivated or deleted members keep showing up in reports.

The communication function take longer than it should. There seem to be glitches quite often.

Pros

That it is a web-based database, and that we are getting a good financial deal. I like to see that there are improvements periodically.

Cons

Needing to contact customer service too often. Lag on communications function. The training videos do not cover enough of the functions and options. Sorting/filter function is very slow and not user-friendly.