The Token of Trust support staff are like Jedi masters of identity verification! They are very knowledgeable and responsive. The Token of Trust identity verification and KYC platform is easy to work with. We’ve used both their standalone products and their integration — both are excellent. I highly recommend Token of Trust for handling any Identity Verification requirements.

Token of Trust has provided an easy way to seamlessly validate and verify our providers and members. Their process keeps friction in the identity verification process to a minimum. Their system provides several integrated and external controls to assist with our healthcare compliance requirements. Token of Trust was easy to get implemented and their team has been very responsive and helpful along the way.

I can’t think of anything negative about Token of Trust. It’s a great solution for KYC, compliance, identity verification, and due diligence for members and physicians.

Before using Token of Trust, conducting KYC and AML on our members was daunting — our small team spent countless hours chasing down physical identity documents from our members, following up with them repeatedly, scanning documents, uploading and organising documents in a secure way to meet strict government regulations — all the while, creating headaches for our members. Now that we’ve switched to Token of Trust, all of these essential identity verification functions are handled within the platform and it’s easy to manage. It’s also convenient and easy for our members to use. And especially now, with social distancing and lockdowns due to COVID-19, we’ve been able to move forward with verifying our members from their own home in spite of this added obstacle. After switching to use Token of Trust, our verification turnaround time decreased to 1/30th of the time it previously took and we experienced a 587% total Return on Investment. Most of all, we have peace of mind knowing that KYC and AML is being handled safely and correctly.

We are a small team with limited resources, so being able to depend on Token of Trust to carry out a crucial part of our governmental compliance with the UK’s Anti-Money Laundering regulations and our company’s GDPR policy has been invaluable. I don’t know where we would be in the process of verifying our members without their service. Token of Trust offers a practical, comprehensive, easy-to-use interface for administrators and a convenient way for members to get verified.

Our Impact Hub location is based in the UK and our members have a high standard for privacy so KYC & AML as a whole has been difficult for us. But Token of Trust is extremely knowledgeable and tuned into European privacy regulations. They’ve allayed any fears we had related to privacy, reassuring us with prompt replies to our member's privacy questions along the way. They take many steps to protect users’ identity data.

If only it worked 100% of the time. Customer service is poor at best. We’ve had nonstop issues with them and now they just ghosted us on a conference call with our [sensitive content hidden] and general manager.

The simple fact that when you have a problem, they can’t seem to resolve it and their customer service is virtually nonexistent

Token of Trust helps us stay compliant without any hassle. We use their identity verification product to stay compliant with various state laws regarding on-line courses and training we offer. We’ve been using the product for about a year and we’re able to verify our students with ease.

The product is reliable, meets all our compliance criteria, and their team is always on the ball. When we have questions, they’ve always been responsive and they know their stuff. I like that they’re based in the US and that it’s a reputable company that’s easy to get a hold of.

Sometimes our students don’t understand why they’re required to go through an ID Verification process. If Token of Trust could help us bridge that gap, it’d be really helpful. The only issue which hung us up was dealing with high security computer software at US Nuclear Installations. Understandable.

The Token of Trust software saves time for the staff at our law firm and puts all of our KYC and AML compliance functions in a single, organized, and easy to use dashboard. Our firm relies heavily on Token of Token and it’s automation of due diligence workflows while onboarding new clients. Not only has Token of Trust freed up more time, but it has also helped increase the speed of onboarding new clients.

Easy to invite clients to get verified. Clients find the identity verification process to be quite effortless. Tracking the progress clients within the KYC and AML process is easy. The tools are very reliable and always do what we’d expect. Top notch customer service!

Given that Token of Trust is headquartered in the United States and that our offices are located throughout Europe and the Middle East, we initially had concerns about the company’s response time to support issues — we’ve had ZERO problems with this. Their customer success team is quick to respond when there have ever been any questions.