All iClassPro Reviews
1-25 of 421 Reviews
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Susan
2 - 10 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed December 2021
Makes life much easier
Mike
Verified reviewer
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Berks East Review
We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.
PROSGeneral Setup is easy to set up and make classes and billing. Able to send billing statements, and messages to all the clients.
CONSWish we could make custom reports. Wish there was a color blind option when viewing past due balances on family screens. When a trial or make up - Would like to make a note to the trial record. Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.
Nathan
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Great Program with minor Flaws
We have really enjoyed the program overall. It beats our last program hands down. Even with all the issues I would not go back to what we had before. Pretty easy to use and I love the platform/ portal for the parents.
PROSI love the ease of access once everything is set up. Coaches can take roll and keep up to date on student info rather easily. Skills tracking is available on the app, but not quite as easy to use.
CONSAs the person responsible for printing out the reports, I have an issue with the format of reports. They are not always easy to get looking like they should and some are hard to get what you want. There are also little issues I do not like. The entering of payments is a little tedious at times. We have also had a few issues with the time clock not working correctly.
Reason for choosing iClassPro
Other gym owners that I trust sold me on IClass Pro.
Reasons for switching to iClassPro
Needed an online platform to make it easier on office staff and customers.
Kristin
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2019
new Customer - having some doubts
Overall the customer support has been very good in the areas that they can help us with. I am, however, very disappointed about being sold a product that once installed does not function for my company in the way it was described. See above.
PROSI really like the clean look that it presents to our customers that are registering for our program.
CONSWe have found several problems that hopefully can be resolved. *The "make up" feature that we were sold on, in actuality does not function for our business at all - it is useless to us and we are still having to use our manual system. *we have had a problem with our selection of payment methods and our customers are still able to select a payment option (AmEx) that we do not accept and thus we are having to spend time and resources to correct what should have been automatic *The staff portal would be far more useful to us if we could post automatic messages to our staff when the log in to the time clock
Reason for choosing iClassPro
I liked the look of it and the option for a mobile app to use with it. However, if we cannot figure out a work around for the Make Up policies, we will be taking another look at jackrabbit.
Glenn
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
By far the best program for running our facility
I have been with Iclasspro since 2007. No other class management system offers as many features and keeps their prices so reasonable. I always love researching other class management software companies at the gymnastics and dance conventions because after talking to them I always feel reconfirmed that I have made the right choice being with iclasspro!
PROSEasy to set up and train others to use. Constantly improving.
CONSWe use the discount schedule feature they offer which works amazing well for blending the prices for all of the programs we offer. However, the parent portal cannot display our prices correctly because we use this feature.
Reason for choosing iClassPro
Price. Jackrabbit was too messy, making you delete students to keep your price down. Amilia at first glance is very attractive but then they charge you a 1% fee which then makes them over 10 times more expensive than Iclasspro. Iclasspro is hands down the best, there is no comparison!
Victoria
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
IClass Pro works great for gymnastics schools.
We have had a really good experience with IClass Pro. It works well with our class schedules.
PROSIClass Pro continues to update and add new services and customer service is always on top of servicing their customers.
CONSI wish reports could be customized to better help us with sign in sheets.
Reason for choosing iClassPro
IClass Pro is a better option for the gymnastics industry. It allows us to keep up with every thing we do.
Reasons for switching to iClassPro
Cost
Tim
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Constantly Improving
Having come from spreadsheets and papers to manage the business, iClassPro was a major upgrade. Overall, they continue to improve, which in turn pushes us to continually improve as well. I'm very satisfied with the value I receive from iClassPro.
PROSOur business is constantly seeking ways to improve the way we offer our services to our customers, and the iClassPro software is no different. There are always new features being added that simplify the process of registering, paying, scheduling, and managing classes and staff.
CONSIt's difficult to find faults with the software. The ability to create a custom registration charge table would be appreciated, as the registration fee at our facility is not the same for a second or third child, as it is for the first.
Reason for choosing iClassPro
The user interface for the staff and parent portal seemed more intuitive in iClassPro.
Denise
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Awesome Product
Everything has been really great for the most part. We have had great customer service!! They always help out in a timely manner and are very friendly!
PROSI love the ease of the system, especially for those that are not computer literate. I do love the reports for the most part.
CONSI do not like that we do not have an option to have 2 ledgers on an account. For example: we have a client that will have a tuition account and they may also have a meets account. These two are separate because one is a booster fee. I cannot see my class numbers on one page as a graph. Also, we would love to have the Point of Sale option for those who cannot use the iclass credit system.
Reason for choosing iClassPro
The price and the product itself was the closest to what we were looking for.
Reasons for switching to iClassPro
The price and the functionality of the program.
Christie Leigh
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Beat Class Management Software
Customer service is great. Plus they take your suggestions of improvements and send them to their developers. I’ve had at least two of my suggestions made into real option!
PROSWe’ve never been able to take credit cards before and this program allows us to do so. Everything is all in one place- parent info, student info, payment info, registered classes. One database for all our records.
CONSCurrently, you cannot save additional files to each student. We have a few special needs student that need a doctors note for participation. We cannot store these copies on their files and have to keep hard copies. It’s also somewhat hard to set up. But they set up multiple meeting with you with a customer service rep to get your classes and software set up. It’s a little confusing for the first few months but once you get the hang of it, it gets even better!
Reasons for switching to iClassPro
The other program wasn’t user friendly and caused many headaches.
Laura
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
iClassPro value
The ability to have everything online and accessible from anywhere is the most valuable. Allowing sign-ups online was a huge business increase.
PROSAbility to navigate the site. Ability to get to clients, students and classes multiple ways. Ease of adding charges to accounts.
CONSLack of report filter options. Party pro is not fully integrated - can't save credit cards from parent portal.
Reason for choosing iClassPro
Overall look of iClassPro and ease of moving around the program.
Reasons for switching to iClassPro
Iclasspro being an online option at the time.
Raleigh
Verified reviewer
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
It is the best on the market for the price
I own and operate a gymnastics training facility, [SENSITIVE CONTENT HIDDEN] , and iClassPro has made my businesses workflow much easier.
PROSiClassPro was probably the first software for the Gymnastics Industry that really elevated the user experience. It is the best product on the market for the price.
CONSThe issues are not iClassPro's fault as much their lack of innovation. What they do, they do well. It would be nice if they integrated with 3rd party software so I could sync BambooHR to iClassPro etc.
Reasons for switching to iClassPro
We switch to iClassPro because they were the up and coming new software that help automate the sign up process.
Sabra
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Office Administrator
time when away from the computer that there is a feature that allows it to run automatically. - Wish you had the option to blind copy on emails. -wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen. -Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page. I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like.
PROSI like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well.
CONS- I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20. -Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts. -Wish you could access the family icon from the classes page where it shows the students enrolled in the class. -The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V. -When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not - We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o - Wish that there was a search box for key words for past emails sent -Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge. - Wish that I had the option to set a date for all cards on file to run at the same
Becky
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
iClass Pro is easy on the eyes.
I like being able to see who still owes money and how much is owed total. Emailing statements is quick and easy. I've had people not pay and then eventually quit without ever paying. But overall, I feel like this software has helped me stay on top of things. I feel I have lost less money with this software.
PROSThis software is really easy to use. I like how easily I can switch from students to classes and back again. Adding students and creating classes is a breeze! It is easy on the eyes, I am not straining to find things. Everything has an image to make it easy to find...a star for skill tracking, check mark for attendance, etc. I feel like the other programs out there have words everywhere. I like the images.
CONSI really like the Skilling Tracking, but I do get frustrated using it. I like that I can choose between 1-5 stars. I wish I could change the color of the stars...or choose a check mark and a star (or other images, like a smiley face.) When I look at a class and their skill tracking, visually to the eye it is hard to see where they are. There are a bunch of yellow stars with numbers in them. I recently changed to two stars just to make it easier on myself. If there were different images or colors, it would be easier to see when looking at their charts who is ready to move up! Creating class is easy, but private lessons is a pain. I usually list them under camps and have to tell people they are private lessons. If someone is going to do a private lesson every Monday 3:30 - 4:00 for 8 weeks, then they can't make one...going back and changing it is a disaster. I can remove them from the camp for that one day, that is easy. But changing the price isn't as easy. This program isn't really set up for private lessons. (Or maybe Im just doing it all wrong)
Reason for choosing iClassPro
Price. I liked the free trial. In fact, this may have been the only program that allowed a free trial.
Russell
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Has some holes, but would highly recommend!!
Overall we are satisfied with having chosen iClassPro.
PROSIt is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features. Billing and payment processing is highly effective.
CONSThere are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.) We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way. The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely.
Caleb
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Making class maagement easy!
Overall our experience has been very positive. We have used the program for over three years, and over the course of each year new and updated features are released. The skill tracking is fantastic, and our families like the easy ways to make payments. Class rolls are taken on tablets and are can be seen on any device with an internet connection. Highly recommended!
PROSThe sheer number of features is impressive. There are so many ways to sort students, based on their class, enrolment dates, any amount owing, and more! There are also many great features that reduce the workload of administration staff: group SMS or group email, again with so many ways to select only the families that meet your criteria. The financial side is good too, reducing the stress of taking payments.
CONSThere isn't much not to like about this software however there are some things that aren't particularly well explained or documented. For example, my club had previously set up auto enrolments and set the program to automatically charge an annual registration fee on enrolment. We turned off auto enrolments and then a year later tried to delete the registration fee category. I couldn't delete, but i also couldn't see a way to change it because auto enrolments were now turned off. Support was helpful in this, and the problem was easily fixed.
Holly
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Review of iClassPro by Creative Arts Guild
Really just the issues with it integrating with Quickbooks are really my main issues. Anytime there are other issues that I call about they are normally fixed.
PROSWe love how easy it is to enter classes, take roll and communicate with parents. The Parent Portal is so easy for parents to use and all information is there at their fingertips. We love the way we are able to take attendance and keep up with students and skills.
CONSI do not like the fact that iClassPro does not integrate with Quickbooks. This makes for an accounting nightmare. I am very ready for a fix for this issue. While I love all the report options that are available because this is not an accounting based software some of the reports do not give you correct information. For example, I cannot run an accounts receivable report for just one of our departments. This is information that I need but cannot get from this report. It does not matter if you choose one department you still get the total for all the departments. There are other small issues that the program has that are problem areas for accountants. However, the good far outweighs the issues I have with accounting.
Dennas
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Iclasspro is great
Can’t live without it.
PROSAutomation and comprehensive package for my school. The software is designed specifically for the needs of an education program, so it’s a perfect fit. It allows me to run efficiently and professionally. The cost is reasonable and the processing fees are good.
CONSIt is very complex but that’s also good because it allows for so much customization. Features are great. However, the interface can be extremely confusing in areas. There isn’t a lot of written documentation but the customer service completely makes up for that. They will walk me through anything. There are a few troubling spots in the customer interface. Supposed to be fixed soon. It doesn’t work very well integrating with other software. Reports are frustrating. its very difficult to get a picture of the past or future. Reports are limited. Some are great. But data can’t be arranged into a report based on the fields. All reports are already set up. There are filters though.
Reasons for switching to iClassPro
I needed online registration to integrate with data and CRM - easily.
Erin
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Service and always adding new features and updates
iClassPro has developed into a tool that all of our coaches and managers can use, things that I would like to see added are generally added without me having to ask! They put in a lot of time and ewffort to give us the tools we need to reun our business.
PROSIts ease of use is and flat rate is what drew us to use iClassPro in the first place since we started they have added so many new features without changing the price! No hidden charges will pile up on you and your database is all in one place! It is easy to use yet I have called and messaged support so many time and they can walk me through fixes and if not fix it for me! Everything we need is right at our fingertips! I have been able to get rid of 3 other programs just by using iClassPros features! Birthday Parties time Clock and Skill charts!!!!
CONSSometimes I get confused on set up (just because there are so many options) but its literally a call or email away and they message right away! Ive never been unhappy with the length of time it took to get an answer!
Toni
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Happy Customer
My experience, like I shared before is you listen to the customers! Since we started using iclass, I believe 6 years ago, you have made SO MANY great improvements. You have several different kinds of organizations that you are working with but you have created iclass in a way that it can cater to all. I started iclass with our gymnastics club and this last year we purchased a dance studio and I had them move their current software to iclass and it works great for them as well.
PROSEasy to use, love it prorates for you, love the online enrollment process, love that your customer service is knowledgeable and helpful, love that you continue to REALLY update things and not just say for years this will be updated and it doesn't change. This was my experience with the last software company we used. When I found out iclass already had the functions they claimed were coming, I was sold on iclass!
CONSNot really a way, that I am aware of, to make families that have not been "active" for a while be removed from day to day database.
Susan
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Star Treck for the Industry
If they do not know the answer to a question they have sent us an email answering in 24 hours with the answer. The program has help us with our collection problems, by allowing us to automatically draw on accounts. The program has also helped us keep track of class sizes and retention.
PROSOne or two clicks and you have important information at your fingertips. The automatic echeck function has brought our bottom line up. There is someone available to help you with the program five days a week, when you do not know how to use a function. Parents can see everything they have spent with out having to call us to ask.
CONSWe would prefer it be able do lock down students accounts once they have left the program. For example in the skills section. If we were to sign off that a student had mastered a skill. They move and go to another gym after a period of time they have lost the skill. They try the skill, get hurt and show we passed them off as safe, we could be held negligent.
Stephanie
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Organized and detailed
I have used both jack rabbit and iclass - I prefer iclass because of the overall flat fee cost once you reach a certain number it cost goes up with jackrabbit. It’s overall look is more professional and streamlined .
PROSThe dashboard feature is my favorite function as it helps to see the breakdowns of success between types of programs , enrollment , and financials month to month and by the year. I love that my customers can register and pay online at their own convenience.
CONSI wish there was a way to add a location for expansion of business or that it could deposit into different accounts.
Reasons for switching to iClassPro
Cost User friendly
Karen
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Works out well for our business!
Customers seem to like using the online registration feature and it's great that it shows them in real time what classes have current openings. We like that customers key in all their info themselves, so it's a win-win!
PROSThe class management is very easy to use. Easy searches for students and families and classes. The party pro package is great for our birthday parties and easy for customers to book online.
CONSSome of the reports I'd like to run aren't available with the parameters I need.
Reason for choosing iClassPro
The customer service was better than the others we looked at. Some offered very little assistance in the set-up process. The features seemed to serve our business needs well.
Reasons for switching to iClassPro
We wanted online registration capabilities with real-time class availability, and less chance for data entry errors as well as classes being filled before all registration forms were entered by hand.
Owen
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Constantly improving our business!
With iClass Pro and the iClass Pro App I have been able to streamline our business process cutting the amount of time needed for daily functions. Our customers have direct access to their accounts and have multiple controls to help them stay connected on their athlete and their skills, up to date on billing, and engaged in upcoming events. iClass Pro is a huge part in my business's success!
PROSAfter 12 plus years of using iClass Pro, I am constantly impressed by the forward progress of the software! We have been big fans of the parent portal, and use it's functions daily. The functions of the new iClass Pro App are an even better upgrade with an easy to use layout, multiple functions and great looking style. I am excited to be rolling this out to our clients. It makes our business look and feel cutting edge, user friendly and efficient.
CONSThere is nothing I dislike about the new iClass Pro App or the iClass Pro software.
Kathy
Fine Art, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Nice product, recent changes are causing some issues
Overall, we've been very happy. There are a few reporting features that we'd love to see implemented at some point, but overall the program works well for us.
PROSWe've been using iClass for quite a few years now. It has served our purposes well and we have been able to look at our data relatively easily for analysis.
CONSRecently, there were some new features added that we cannot access unless we are using the credit card processor contracted through iClass. While I understand that this is a security feature, we had recently renegotiated our own processing through our bank and got some really excellent terms. I am not willing to go back to by bank and back out of that deal in order to have access to the new features. I am disappointed with iClass for making a choice that locks us into one processor. That was something that made me choose iClass in the first place.
Victoria
Fine Art, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
6 years with iClass Pro
Registration process works extremely well! Parents appreciate the parent portal option, especially when billing questions arise. Information regarding students and their families is readily available, easy to find, and easy to use. The reports make tracking enrollments, marketing, and finances quick and easy. We love the ability to track business now compared to years past.
PROSIt is very user friendly! They are constantly making improvements and offering more and more options to help our dance studio run more smoothly. We were actually just meeting as a staff yesterday and discussing how there are so many new features and we aren't utilizing iClass to it's fullest...this is awesome!
CONSSometimes we are unable to run reports that would be "exactly" what we need. Typically by calling or chatting with customer support we can get something usable and close to what we were looking for