--- title: "iClassPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iClassPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iClassPro is a good fit for you!" source_url: "https://www.softwareadvice.com/class-registration/iclasspro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Vacation & PTO Tracking Software](https://www.softwareadvice.com/hr/vacation-tracking-comparison/) / [iClassPro](https://www.softwareadvice.com/class-registration/iclasspro-profile/) / iClassPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/class-registration/iclasspro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/class-registration/iclasspro-profile/alternatives/) # iClassPro User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 477 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 289 reviews (61%) - 4 stars: 151 reviews (32%) - 3 stars: 32 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Iclasspro offers a good student and class management system providing end to end view for scheduling, communication and pricing. - At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. - Now, 90% of registrations for classes, camps, privates, parties, and more are handled directly by families, saving us a tremendous amount of time. As you can see, I truly can't say enough about iClassPro. ### Most mentioned cons - The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. - What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." - Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it ## iClassPro customer reviews Showing reviews 1-25 of 477 (page 1). ### Students, Classes, Coaches and Parents - Overall rating: 4/5 - Reviewer: Rajesh S. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The tool serves the purpose for end to end student management and parents interaction. It has been our primary tool to run the business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Iclasspro offers a good student and class management system providing end to end view for scheduling, communication and pricing. #### Cons It’s not an easy tool to setup. And the first line of customer support comes across quite rigid apt stubborn. #### Reasons for switching to iClassPro It was adopted by our Corporate. Looks better for end to end management. --- ### iClassPro Delivers on EVERY Level! - Overall rating: 5/5 - Reviewer: Allison F. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with iClassPro has been absolutely amazing! As our gym continued to grow, iClassPro grew with us, making it incredibly easy to manage the increasing number of customers. The platform scaled effortlessly alongside our business, which made a huge difference operationally. I wouldn’t consider using any other software, and I consistently recommend iClassPro to others because it truly delivers on every level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly can't say enough great things about iClassPro! From the moment we started using it, the experience has been nothing short of exceptional. The platform is incredibly user-friendly, making navigation and daily tasks seamless. The onboarding training was thorough and very beneficial, leaving us feeling confident and fully equipped to move forward independently with the software. One of the standout features is how iClassPro continually updates to help save time in the office. The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer! Their support resources are top-notch. Between the interactive demos, training videos, webinars, and their amazing (and very patient!) support team, you’re never left in the dark. They make sure you not only understand the software but also feel supported as they add and improve new features to the platform. The flat-rate pricing is another huge plus. It allows you to retain past families and students for future marketing effort. This especially helpful when launching new programs or events. Finally, let’s talk about the app and customer portal. These have revolutionized our registration process! Now, 90% of registrations for classes, camps, privates, parties, and more are handled directly by families, saving us a tremendous amount of time. As you can see, I truly can't say enough about iClassPro. It’s a powerful, intuitive tool that continues to evolve and will support your success every step of the way. #### Cons I was extremely pleased with the software. I have no complaints or cons. If anything, I know I didn't use it to its fullest. I would recommend gym owners to designate time each month to the software to get the most out of it. #### Reasons for choosing iClassPro I liked how iClassPro was set up. The ease of navigating through it. I also liked it was a flat rate. That made it is to budget for. I didn't like Jack Rabbit at all. --- ### Outstanding product and customer care - Overall rating: 5/5 - Reviewer: Sue J. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent on every level. From ease of use, customizing for my business and overall customer support - never met a problem that they couldn't resolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and attention to customer needs. IClass offers creative solutions to customizing the use for my business's unique needs. #### Cons Difficult to say, probably look forward to more options for parties. I would like to see options for overlapping events and participant RSVP. --- ### The Best All-in-One Solution for Our Cheer Gym! - Overall rating: 5/5 - Reviewer: Kelsey M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used iClassPro for over 5 years and it just keeps getting better. They truly listen to their customers and work to enhance the program to meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iClassPro has been a game-changer for our gym! The value for our money is unbeatable as it gives us everything we need to run efficiently in one software platform. Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly. Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule. It’s the best investment we’ve made for our business! #### Cons The Autopilot automations have saved me so much time. I’m hoping to see even more automations added in the future and look forward to the continued growth of this feature. #### Reasons for switching to iClassPro Jackrabbit had an outdated user interface and it felt nearly impossible to track transactions for my families. My first demo at iClassPro was exactly what I was looking for - a modern look and feel, a portal and app for my families, and a way to track attendance and skills progression for my coaches. --- ### We love Iclass! - Overall rating: 5/5 - Reviewer: Tiffany R. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! As I said, Customer service is top notch. The support site is great, and iclass is always adding features ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer Service is amazing, and the features are always increasing. I love that we can chat, and email! I love the search feature, and the new audit log on the families. #### Cons I cant print a calendar :) Some of the reports are hard to set, to get consistent information. I also would love to set hours for staff that doesnt tie to a class. #### Reasons for choosing iClassPro The unlimited families capacity. I didnt want to have to remove families. --- ### Disappointed the past few years after being a customer of 10 years - Overall rating: 2/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was great in the the beginning when we started using iClass 10 years ago, but the customer service has not been the same with response to issues over the past few years. The responses are now delayed for over a week now, and the replies given are often not helpful. Also, there seems to be more constant issues with the program being down. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The the emails sent to parents through iClass can be seen as read or unread. #### Cons Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.) #### Reasons for choosing iClassPro Previous ownership chose iClass. Current ownership did not. #### Vendor response Hi Amanda, Thank you for being a loyal iClassPro customer for the past 10 years — we truly value your long-standing partnership and are sorry to hear that your recent experiences haven’t met your expectations. We’d love the opportunity to connect directly with you. Please do not hesitate to reach out. Thank you for your feedback — it’s what helps us grow and better serve our community. The iClassPro Team Replied April 2025 --- ### iClassPro Delivers Again–Thoughtful Updates and Stress-Free Website Build - Overall rating: 5/5 - Reviewer: Koko H. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. iClassPro has continued to elevate their product with improved features direct from their client's feedback. We have recently added the website and had a wonderful and stress free experience building it with their developers who gave us several different options and talked us through each and every detail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great client management software, quick customer support, constantly listening to their clients to add new and improved features #### Cons Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program. Also wish we could use makeup tokens across different programs like camp and not just classes. #### Reasons for choosing iClassPro Easier userface and aesthetic. Customer support. --- ### Long time user - Overall rating: 4/5 - Reviewer: Morgan P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is very easy to use, and the customer service is informative and very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to set up classes and provide information to my clients. #### Cons I was a little upset when they started to charge for the use of appointments. #### Reasons for choosing iClassPro This was a newer system but does not offer as many benefits. The final draw was that it does not have a good make up system for the client. #### Reasons for switching to iClassPro This software was much easier for the staff and clients to use. --- ### New User Review - Overall rating: 5/5 - Reviewer: Joslyn S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a new user, I have enjoyed the integration and change over, as it has simplified my job. I also love the app options for mobile devices to make tracking attendance easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how all of the features are really straight forward and user friendly. It has simplified our registration process and has made class sign ups a breeze for our customers. I additionally love the attendance tracker and profile picture feature. #### Cons Creating pricing schedules for camps and clinics can be challenging. The email blast options could use some work. As emails are commonly used, that feature could use its own tab or section on the staff portal. --- ### VP of Admin - Overall rating: 5/5 - Reviewer: Elizabeth R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! We’ve used it for years across multiple programs, and it is truly simplified our daily operations. From enrollment and billing to communication and attendance tracking, it keeps everything organized and efficient. The platform continues to improve, and their support team has always been responsive and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about IClass Pro is how streamlined and reliable the system is. It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier. It is user friendly for both staff and parents, and the customer support has always been responsive and helpful #### Cons Some of the setup and customization features can feel a little overwhelming at first. Once everything is configured, it runs smoothly, but it does take some time to fully understand all the capabilities and reports. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Lauren R. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! We’re so happy we made the switch from proschool. This program is better for our business and much easier to manage for our office staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whenever we have a question, we can reach out to the live chat and have a solution in minutes. They’re always making valuable updates to their software to improve the product and fix bugs. It’s impressive to see a company that cares more about keeping customers than getting new ones! #### Cons I dislike the process of updating our waivers. I wish it didnt show in attendance that they were missing their waiver because it’s hard to get 2000 students to sign between their next class. Also a few of the reports are hard to navigate, but I eventually get it. Also blackout dates are confusing to set. #### Reasons for switching to iClassPro Proschool had major bugs and was old school. Wasnt making changes to their program to keep up with current day standards. We were losing functionality and falling behind in capability. --- ### iClassPro Review - Overall rating: 4/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. #### Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates #### Reasons for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better --- ### iClassPro... Why go anywhere else for Gym Management Software? - Overall rating: 5/5 - Reviewer: Christina H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A+++ top notch service. Have tried other similar products, but there is no other like iClassPro! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional! #### Cons We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions! #### Reasons for switching to iClassPro Went looking for something that the customers would be able to use as well as our staff. Also looking for something with a more modern look! The other software was way too cumbersome to maneuver and was very limited. --- ### User friendly! - Overall rating: 5/5 - Reviewer: Grace P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything. #### Cons The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available. #### Reasons for switching to iClassPro Akada software kept making mistakes or glitches and it wasn't getting solved. --- ### Would sign up again and again - Overall rating: 5/5 - Reviewer: Summer T. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add. #### Cons I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request. #### Reasons for choosing iClassPro iClassPro had more features that we could use. --- ### Simplifies Everything - Overall rating: 5/5 - Reviewer: Myles K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iClass combines so many features for such a great value. We use it everyday and it has made admin & management of all our classes so much easier. #### Cons Some menus can be a bit hard to find - with some aspects of customisation of the parent portal best done by a developer - but for most this isn’t an essential issue. #### Reasons for choosing iClassPro Jackrabbit had a plethora of features - however it’s admin interface at the time was incredibly cumbersome to use and outdated. #### Reasons for switching to iClassPro GymBiz served us well at the start - but it’s software-only nature started to become slow and clunky for our fast-paced growth. When we tried reaching for more advanced features - they either weren’t there or cost a lot of money. --- ### Excellent class management system - Overall rating: 5/5 - Reviewer: Jen O. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program. #### Cons Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury. #### Reasons for choosing iClassPro Liked the interface better, and it seemed more user friendly. --- ### What you look forward to in business ! - Overall rating: 5/5 - Reviewer: Mitchel S. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! [sensitive content hidden] was super helpful and caring! She reviewed all my questions and answered emails very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convent and great customer support. Anything I had a question with was answered. The programs are also amazing. #### Cons Can’t find anything this very second that only least favorite. Maybe wishing people could have multiple iclasspro accounts all linked to one? --- ### Suits gymnastics well - Overall rating: 4/5 - Reviewer: Joy W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good most things work well - issues are dealt with easily #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is in one spot. Most reports are already set up for you #### Cons Having to go out of screens to find out information and then go back in instead of being able to click within the screen you are in. E.g. In a student's file and parent's ask a question about another class and you have to leave what you are doing with them to find the information and then come back in - so time consuming --- ### I class pro review from Miami Hoop School - Overall rating: 4/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving. #### Cons 1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out. --- ### IClass Review - Overall rating: 5/5 - Reviewer: Cory U. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've had an excellent experience with this program, and can't imagine running a large facility without it. The phone/online support is one of the best features. If I can't figure out how to implement something, or have issues...the staff is always friendly and helpful. I typically get very prompt answers to my questions. When an issue is complex, someone always follows up once the issue has been resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iClass is very versatile. There's usually more than one way to achieve specific, detailed information for reports/research. It makes it possible to oversee a large number of tasks in a variety of areas simultaneously. (Registration, payments, accounts receivable, class/party/camp management, etc.) Having separate staff and office portals is another great feature, along with the ability to assign specific permissions to each staff member. #### Cons We opened a second location with a second iClass account and tried having them on the same website. It did not go well. We eventually closed the second account and are now operating both locations on one account. This means we have to be very diligent about communication with our members as to which location events/classes are being held at. --- ### Emily Alverson Review - Overall rating: 5/5 - Reviewer: Emily A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty great experience, wish new features came out more often! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems. #### Cons I do not like that we can not add pictures to Iclass classes without having to use levels. --- ### Extrememly user friendly for the customer - Overall rating: 5/5 - Reviewer: Elizabeth M. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very pleased with iClassPro and look forward to further updates and features it has to offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iClassPro is very user friendly on the customer side. Potential clients can easily see what classes/times are available, and can add themselves to waiting lists for full classes with ease. This makes our admin task much more streamlined and easier to manage. The ProShop is also a great way to maximise sales of merchandise. #### Cons From the admin end it can be quite complicated to set up various features - often you have to have multiple boxes ticked in roder to have a feature work - and those boxes might be in completely different sections of the set up. It isn't always the most intuitive or logical set up #### Reasons for switching to iClassPro Too many payment errors and softwarre glitches with Easy Payments Plus --- ### Review you requested - Overall rating: 4/5 - Reviewer: Dana M. - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros the price, the bank and program report sales tax #### Cons That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily., --- ### Happy Customers - Overall rating: 4/5 - Reviewer: Kaleigh D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very pleased with iclass! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch! #### Cons We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high. ## More reviews [Next reviews](https://www.softwareadvice.com/class-registration/iclasspro-profile/reviews/?page=2) --- iClassPro Reviews, Pros and Cons - 2026 Software Advice