since using Thinksmart’s SwimBiz software we have revolutionised our Swim School admin! It’s easy to use & everything is in one place (we used to have lot’s of different spreadsheets). It’s easy to use & easy to train staff members. We would highly recommend!

Simple to use & incorporates well with our business

Some areas of the scheduling cannot be customised

Overall we love Swimbiz. There are so many features and always improving. Gives a nice professional touch to communications with customers. Would definitely recommend it.

Swimbiz takes care of most of the admin needs that we have with lots of features that are always being updated and improved. It integrates with accounting software and payment providers so has really helped us automate the work and keep everything in one place. Our favourite feature is the online booking system and the emailing. Customer service/support is brilliant there is always someone that will promptly reply to email queries or arrange a call back to go through any issues. It's great value for money lots of extra add-on options such as text messaging that you can choose to use or not on a monthly basis.

I found the intergration with Xero a bit tricky to get used to there are some things that can't be changed once the 2 systems are synced. It also takes a long time to move students from one class to another it has to be done one at a time in quite a few steps so sometimes tricky during rebooking when there are a lot of changes. The ability to credit students in bulk could be improved although there are features that enable you to credit in bulk it does not take into account what everyone paid per class which created a lot of work during the covid closures.

It has helped to keep a structure around our growing business but glitches have been frustrating at times.

Organisation of schedules and make up classes

When monthly payment goes up without warning due to customer numbers. Especially as it was inaccurate due to our own delay in correcting current customers. Problems with using own email due to gmail not recognising swimbiz as a safe app.

Excellent customer service and telephone and online support, a good piece of software that has now become almost invaluable to my business.

Swimbiz allows my business to have online booking for our customers, apps for our teachers with their registers on linked to a central database where all my data is stored on pupils and staff that can be accessed by admin staff and teachers alike. As a small business these are exceptional things to be able to offer and compete with the likes of big national companies. The ability to cancel a session very quickly if there are any problems and send text messages easily to all customers or a select few is excellent.

could be more customisable per user, the ability for teachers to view badges and standards of pupils on their registers in app without giving them access to the whole customer database is not to my knowledge yet available and is one of the only things that needs improving. The other is the ability for the teachers to record assessment criteria on skill sets on their own app linked to the central database which is then stored and time stamped this would be amazing.

All my customers and their swimmers are on swim biz with contact details and all relevant information to meet swimmers needs. Customers are easily enrolled into classes and invoices sent out bulk or individually. Teachers can access their registers easily and there is an option for a customer portal which we are yet to set up. There is also an option to text parents which again we don't use as we tend to email. We have three venues and again easy to access and move swimmers to different classes and venues while maintaining attendance records along with achievement records.

I have been using the software for over 4 years and although I was apprehensive about ditching the spreadsheets I could now not imagine running my business without Swim Biz. The set up was easy with a hand held approach and amazing support to get me started. This support is still outstanding with queries answered and sorted the same day. The system is constantly updated and over the years it has just got better and better. I would and do recommend this company to anyone with a swim school business, thank you Swim Biz.

There are no cons at all. I genuinely and unreservedly rate this product unequivocally.

This has made a customer base easier to manage and especially for contacting at short notice. I do like the text option although need to condor the cost of this. Support staff are very helpful and try t get to the bottom of any problems

It is easy to use and you have control over the bookings and class options. Support are very helpful.

I would like to be able to have all the awards that the learners are working towards to be more accessible as it takes a long time to change everyone from one standard to another. This is very tricky when they attend more classes on different standards

SwimBiz has been fantastic right from the start, I particularly like the instant and incredibly friendly support you get on the phone.

Everything; Swimbiz saves me a huge amount of time and stress.

The only thing that I would change would be the ability to make booking/sign children up for lessons from my phone

this software was easy to use even for those not very tech savy. the layout is simple and easy to find what you are looking for.

no all is working very well we like using this software

Wasnt very impressed with this software. Used it for a year and had multiple issues.

It was easy to use, it has a number of features which are great but they werent great for my swim school

It was very clunky when you needed specific things. It was very much geared towards a specific type of swim school. They double dipped on the fees and you end up paying WAY more then what their website states.

The team are wonderful

Easy to use [SENSITIVE CONTENT HIDDEN] & [SENSITIVE CONTENT HIDDEN] are always on hand to help over the telephone

Lots of updates The app is not very good at all!

I use my time more efficiently and when I cannot remember how to do something, or try something new, I just call them....someone always talks me through it, then I write a flow chart for the next time.

The time it takes me to do jobs that were taking forever has halved!

Getting used to it! It took me over a year (or three enrolments) to really trust it. But this is because I don't trust computers, not the product!

Very good

Easy scheduling and generating invoice made my life so much easier

How to delete customer that are no longer with the swim school