Smartsheet

RATING:

4.48

(2705)

About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking. Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visibility and work ...

Smartsheet Pricing

Plans start at $7.00/mo. Pricing is per user per month. Rates shown are when paid annually. Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Not Available

Real-Time Dashboards
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Smartsheet Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 2,619 reviews

Carl

Company size: 201 - 500 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

SmartSheet or SuperSheet to me

User Profile

Melanie

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions - Versatility - customizable sheets and dashboards for different departments and needs - Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

Reasons for switching to Smartsheet

I used Planview at a previous job (and was a user, not involved in the implementation). As a user, frankly, I despised Planview. It took so much effort to create and manage a project plan! And the constraints we had to work with to allow for standardized corporate level reporting were difficult to work with. Smartsheet is SO much more user friendly and customizable. The new features added in late 2019 make it an even stronger solution. Very happy to have made the switch!

User Profile

Melissa

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

June 2022

Keeps us on track with our projects

People who already know Excel will like the ease with which they can get started, but if they're willing to dive further, they'll find many more useful advanced capabilities like automation. It has a lot of power. The preconfigured templates are excellent for getting you up and running quickly. The forms are simple to create and distribute. There is a significant amount of manual labor eliminated by the workflow automation. The design of the dashboards is superb.

Pros

Using Smartsheets is the best way for me to keep track of my progress, interact with my clients, and make my work visible to my boss. Tracking progress and keeping track of projects and todos has been a big help to me with the aid of Smartsheet. Increasing the level of transparency for the company's top brass as well as its customers.

Cons

There isn't anything I don't like about Smartsheet at this stage in our journey. We've only scratched the surface of what Smartsheet can achieve for our teams, but the value and efficiency it's provided us go well beyond what a shared spreadsheet or file could ever provide.

Reasons for switching to Smartsheet

SME input may be requested and tracked simply with Smartsheet, and we can examine and implement any modifications made by them into our files. Dashboards allow our teams to effortlessly interact and observe and leverage the work done by other teams without having to open and preview each project one by one.

Ahmed

Company size: 1,001-5,000 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

All the tools you need for project management and reporting in one easy-to-use platform

SmartSheet helped us automate the process of preparing and following up workflow charts, we also have a database of all project activities that we follow, updating tasks has become simpler, and reporting has become more flexible so that all members can collaborate in preparing them.

Pros

I really appreciate SmartSheet's communication tools, ready-made templates, and templates that make it easy for teams to manage and track multiple projects simultaneously on a single platform. I really like the ease of moving between cells and customizing columns to suit the nature of the projects we are working on. The dashboard is very distinctive and it is enough to look at it to know a lot, where we can find the activities to follow up, as well as colleagues’ updates, as well as the reports that we are required to help prepare. It is great to have a project management system such as SmartSheet, as it allows all members to collaborate when preparing workflow charts, and also allows everyone to follow schedules during implementation, which helps keep everyone on the same track, so that they assign control of critical activities first, which leads to the result Results beyond expectations.

Cons

I haven't experienced any downsides yet, as all the tools are easy to use. I just need the effective and efficient use of SmartSheet to complete all colleagues required simple exercises that did not take much time.

User Profile

Simas

Verified reviewer

Company size: 11-50 employees

Industry: Biotechnology

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

January 2023

Good tool for the project management.

Was great for the beginning but after adopting it was lack of options. It is expensive compared to other options.

Pros

It helps to analyse data for the optimisation of the project workflow it self.

Cons

Lack of control over the system and makes it difficult to add third party apps.

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