About Arena

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design.

Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities.

Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time...


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18 Reviews of Arena

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

September 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Arena Best in Market for Live Chat

Pros

How easy it is to use and that it solves my live chat problem with an easy to create embed.

Cons

There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

Response from Arena

Replied September 2021

Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes.

July 2021

Brooks from Exponential

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Arena Chat for Online Events

We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Pros

Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

Cons

The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.

Reasons for Switching to Arena

Our previous service was far too expensive for large one-time events.

Response from Arena

Replied August 2021

Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products.

September 2021

Adam from Broadway On Demand

Company Size: 51-200 employees

Industry: Performing Arts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2021

Multiple Uses

We've enjoyed the live chat features and the customer service support.

Pros

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

Cons

I'd love to see the live chat features expand to allow for more customization.

Response from Arena

Replied October 2021

Hi Adam! Great to know your thoughts on our product. Our team is constantly working on improvements and new features. Stay with us for new stuff!

October 2021

Nick from FreightWaves

Company Size: 51-200 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2021

FreightWaves x Arena

Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true)

Pros

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

Cons

I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget.

Reasons for Choosing Arena

Out of the box chat rooms were needed ASAP

Reasons for Switching to Arena

We needed a full Virtual Event platform versus trying to make it in house. Big Marker has chat embedded into the software already

Response from Arena

Replied October 2021

Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team

September 2021

Jared from Chain Reaction Urban Farm

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Using Arena for LIVE Streaming Comment Feed

Arena has been really easy to use and it has almost all of the features I desire.

Pros

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time.

Cons

I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Reasons for Choosing Arena

I tried a lot of other programs out there when I was looking for a service that could provide a LIVE commenting feature for my online teaching. Arena was the only one that embedded nicely into my site, looked classy, and functioned well.

Response from Arena

Replied October 2021

Hi Jared! Wonderful. Thank you for the feedback. Live stream with live chat is a great combination. We do have a feature that allows login integration. It is called Single Sign-On. Let's talk more about it.