WideBot
About WideBot
WideBot Pricing
Starting price:
$15.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for WideBot
1 - 5 of 5 Reviews
Hussein
Oil & Energy, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2022
Great customer service experience
Fast and easy way to help or new and existing clients
CONSNothing, its been 2 years now using this chatbot
Vendor Response
Dear Hussein, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience ever! Please keep in touch with us with your feedback, many thanks.
Replied May 2023
Sumaiya
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Intuitive platform!
The first and foremost likable feature was that it was quite easy to understand bot creation. There were no difficulties faced while building one. Besides this, there were no challenges faced while deploying the bot to assigned social media platforms.Despite a few flaws, Widebot has great potential to become successful in the market. With the ease of the Arabic language (which most international platforms dont provide), it facilitates well with native Arabic speakers.Lastly, I appreciate the prompt support now from the team which was missing a couple of months ago.
CONSThe only drawback I consider is the constant glitches on the platform that our team often faces. Due to which it causes hindrance to our work. Other features could be added to make the platform more appealing.
Vendor Response
Dear Sumaiya, Glad to know your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.
Replied May 2023
Nehal
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2022
Bad experience
DisappointingI had very high expectations in the beginningBut unfortunately, we found out that we are dealing with very unprofessional team Delay in responding to our raised issuesWeak technical supportHuge lake of communication
PROSService automationGood business deal at the beginning
CONSCustomer supportLake of professionalism
Reason for choosing WideBot
Thinking that communicating with Egyptian team would be better than offshore companiesBetter deal
Vendor Response
Dear Nehal, I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. But this delay of response was for a few days because of the huge integrations & product new releases. I think that everything is okay now. Please don't hesitate to reach out to our customer support team at any time. We promise that you will get the needed support immediately. Thanks for your feedback on WideBot for AI services!
Replied May 2023
Karim
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Hhhhh
Now oure customer can book his request at any time easily
PROSYes it's easy and oure customer can book his request at any time easily
CONSImprove in analytics to be easier and more accurate
Reason for choosing WideBot
I don't know
Vendor Response
Dear Karim, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.
Replied May 2023
ibrahim
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Good Software
easy to make flow of the bot and easy to switch btween bot and human
CONShow can I know customer replied which template message I sent ?
Vendor Response
Dear Ibrahim, Glad to know your feedback on WideBot for AI services! Regarding to your question: how can I know customer replied which template message I sent ? We'll contact you to answer this query shortly. Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.
Replied May 2023