When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!

Many of them mentioned above.

Not many, but the response time for requesting new device/vendor recognition could improve.

Pretty good.

Easy to use and drill into issues, easy to add resources.

Making dashboards is challenging, configuring alerting rules is cumbersome.

LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.

I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.

I like the product. Not super responsive interface. Seems to lag compared to previous on-prem solutions.

Easy to setup and get going. Faulty intuitive.

Limitation on drawing maps. It tries to do it or it for you but includes stuff you don’t need. See PRTG.

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Our goals were to deploy a product that would provide a single status view of our infrastructure, help us identify which teams to engage when issues occur, and utilize Saas options from our chosen vendor. It took some time and work, but Logicmonitor was the product we needed to meet our monitoring goals.Logicmonitor helps us identify problems quickly, and see when recovery is complete. Monitoring data history has been extremely useful to conduct post mortems, and predict where resources might be better deployed.Dashboards have allowed us to share pertinent information with non technical parts of the business, so they can see when problems exist without needing to call.Overall, a great product that helps our business function.

Provided datasources cover most equipmentCustomizationProduct SupportMature product

Reporting not as customizable as desired

My experience with LM has been very good. We're currently in the process of revamping the tool in our infrastructure and that's been going smooth.

LM has tons of features that enable monitoring of very intricate pieces of the infrastructure.

Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out.

Just excellent product for overall Infrastructure monitoring

Alerting mechanism, dashboards, detailed graphs, log analysis etc...The above are I use in my daily tasks and I just love it.

Didn't felt or came across any such things till now

All the features and potential options to do other things. Very robust monitoring options and dashboards.

Little difficult to find resources especially those from VCenter. It almost seems to import too many things and it'd be nice if it aggregated them into a single VM with oall the resources listed under it.

LM is a powerful tool with all the options one would need to properly manage the IT estate. Customer support has made the set up process managable.

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

I find some reporting not intuitive but it is probably me.

We use this to monitor all client's infrastructure and are very much on top of everything that's going on in the environments. We know things are broken before the users know. When there's issues with LogicMonitor, contacting support is easy and helpful. Great Team!

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.

How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.

customization is very difficult and reporting could be better.

They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

Overall we've been pleased with LogicMonitor.

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

This platform is a definite time-saver, allowing us to not only quickly identify root issues but also resolve them often times before an end user can report it.

The alerts dashboard provides quick access to relevant information which allows us to diagnose and resolve issues more quickly.

There was an initial learning curve getting started, but the training that is available easily addresses that issue.

specially, logicmonitor is a software that i ever imagine to use in my past time and when my friend produce this for my for my work, i can say that it still a good experience for to have to discovery this and until now i always use this and i hope to be not desapoint in the future

there is the protection in real time, this is the thing that i like in this software and also the cloud security this is so awesome

soetime is very various becouse its complexe use, but nothing else for me it still great

LogicMonitor is very easy to get up and running. I have dealt with other monitoring products where it take weeks or more to get a demo set up and longer to get the product up an running. Setup was a breeze, a fully functional trial was instant and the sales staff/engineers were a pleasure to work with.

This is more of a pricing issue than anything else, but paying extra for monitoring cloud resources didn't sit well.

We've only had this product for about a year now and it is quickly becoming our go to as a large MSP. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. This is a bit more expensive than other products but worth it overall. The best thing about the product is they are always continuing to expand and update their technologies.

Lightweight, fast, great integration platform

Expensive, tier 1 support not that great