All Site24x7 Reviews

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User Profile

Brandon

Verified reviewer

Staffing and Recruiting, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

An amazing monitoring solution with a reasonable price tag

Quick and easy to set up with plenty of documentation and configurable options with a price tag that won't make your C level bat an eye.

PROS

Alerts can easily be customized to be as noisy as you want or not at all and everywhere in-between. A lot of options such as SMS/Email/etc for alerting as well fantastic bonus features such as a NOC view makes this product stand out from the rest.

CONS

The recorded steps feature overall is great but I would like the ability more easily edit the steps as right now it's a little too complex to modify the existing recording.

Reason for choosing Site24x7

Affordability and configuration options.

Reasons for switching to Site24x7

Combined our two products with limited options (by comparison) into one that actually saved us money, a win win win.

User Profile

Wesley

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to set up and very efficient.

The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.

PROS

What I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.

CONS

I believe that more languages, such as Portuguese-BR

Reason for choosing Site24x7

The ease of configuration and the automations.

Reasons for switching to Site24x7

Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.

William

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2021

It has most of the features you'll want, but they won't work well

We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.

PROS

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

CONS

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

Jean

Computer & Network Security, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Service

PROS

Everything works very well, I definetly need Site24x7 with me.

CONS

Nothing to say, everything looks perfect for me.

Reasons for switching to Site24x7

I was looking for more practicality in implementation

User Profile

Abhishek

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Best Cost effective Central monitoring solution

PROS

1. 1 minute polling in all monitors.2. Can add multiple webhooks for different type of alerts.3. Good third party integrations.4. Inexpensive as compared to competitors.

CONS

1. Lacks multiple configuration profiles for monitors2. Need more integrations with incident management platforms like Opsgenie and Betteruptime.3. The plugins inside server monitors, like Nginx, and MySQL uses extra monitors without giving much information compared to server monitors.

Reasons for switching to Site24x7

Inexpensive and fulfills all the requirements for infrastructure monitoring.

Vishwanatha

Information Technology and Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

All in one SAAS product which hiwill help to monitor your entire application server websites

Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7

PROS

Site 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.

CONS

Location based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients

Reasons for switching to Site24x7

SAAS product and high time availability and all in one cloud platform to monitor all our servers, application aws gcp cloud platform to monitor

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Site24x7 is always working for you

Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution

PROS

Service monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!

CONS

some advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors

Reason for choosing Site24x7

Better UI and faster to deploy reducing time to live

David

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Full featured, easy to setup, reliable monitoring tools

PROS

Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.

CONS

Well... not much. Very satisfied with the solution.

Reasons for switching to Site24x7

Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.

User Profile

Shawn

Verified reviewer

Computer Networking, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Peace of mind with Site24x7!

If you want a low cost, but reliable service that sends you alerts of uptime of your website, servers, etc., that are critical to you or your business, Site24x7 is extremely reliable and affordable. I would HIGHLY recommend it. Try it, use it, if you don't like to pay for the full version, at least use the free version so you can realize the value of said alerts. :)

PROS

Site24x7 'really' monitors your website uptime and sends you timely alerts if it becomes unavailable.

CONS

Frankly, I can't think of any cons right now. It does a simple task, but effectively.

Reasons for switching to Site24x7

Needed to monitor my website from multiple external locations.

Pär

Human Resources, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2024

Affordable basic monitoring

PROS

The sFtp monitoring provided by Site 24x7 is really useful and something many other vendors dont have

CONS

Too lightweight to be used as the single tool for observability

Joan

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Efficient Incident Management and Proactive Alert System: A 3-Year User Review

Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful

PROS

I have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.

CONS

So far, everything has been working quite well.

Reason for choosing Site24x7

for calls, sms and cloud monitor

santiago

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

quality/easy handling

PROS

It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support

CONS

so far none, however the prices of some monitors are rising, it is something to investigate before making the purchase

Reasons for switching to Site24x7

On-premisse to Saas

User Profile

Kevin

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great server and service monitoring tool, wouldn't run my business effectively otherwise!

Site24x7 is solving the issue of unexpected shutdown of VM, or unexpected termination of critical services on the VM causing customer downtime.By being able to see potential issues due to resource constraints, or be alerted to unexpected service failures, we're able to proactively action resolutions for customers, increasing customer satisfaction.

PROS

Site24x7 is like having a set of eyes watching your critical resources for you, 24x7. I can't imagine running my PaaS business without it, as I'll be operating blind. The automated scripts also enable condition-based self-healing of services which assist in maintaining a very high uptime.

CONS

None - wish I've found it sooner as it has improved customer satisfaction.

Reason for choosing Site24x7

Cheaper

Prashantha

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Site24 expirience

Really good

PROS

All features, we can monitor almost every resource

CONS

Salesforce plugin is not there, too many alerts

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Site24x7 - Excellent Cost/Benefit

fantastic. could not be happier with the product. it lets us sleep at night, unless there are problems, of course!

PROS

Site24x7 provides an excellent monitoring service for internal process and external service monitoring, at a very low cost. The integrations with different notification channels lets us target the appropriate audience for the messages. The API for creating and activating/deactivating monitors is very user-friendly and intuitive.

CONS

Not much, been a happy customer for 8+ years!

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great product with great features

My overall experience is good and I will recommend this for business continuity and a single portal for resource monitoring.

PROS

1. All Server resources like CPU, RAM, and Disk network can be monitored in one place with details information in real-time. 2- Website Monitoring which alerts whenever it's reached high consumption. 3- Sending real-time alerts on the app, mail, sms, and call.

CONS

As of now, I haven't found any missing monitoring tool on this.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

We Rely on Site24x7 to Protect our PPC Investments

PROS

Site24x7 does a good job of monitoring our website uptimes, makes it easy to set things up for multiple users to get alerts via email, SMS, and phone, and is very cheap considering the cost of having our website down while we're running PPC ads.

CONS

No complaints - it's exactly what I need in this service. If anything, it has too many options that I don't need, but that's ok.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

My review-Capterra site 24x7

Good

PROS

1.Provides a comprehensive view of the entire IT infrastructure.2.Offers a mobile app that allows users to respond to alerts within seconds.3.Provides cost savings of over 70% compared to other solutions.4.Easy to use and affordable.

CONS

1.The user interface could be improved.2.The alerting system could be more customizable.

Sebastian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2022

Excellent value at very low cost

PROS

I got really amazed by the number of supported services and the myriad of configuration settings you can manage on each service. Even if it makes the software a little difficult to set up at first, you can manage lots of variable to make it suit your needs.

CONS

As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams. But it is completely manageable, and you can reach your goals using different paths.

Gokulapandi

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2024

Site24x7 review

PROS

I used both server and website monitoring. It is a user-friendly monitor tool that anyone can use without difficulty. I did not receive a fake alert or notification. I can easily analyze CPU, memory, disk, and swap memory in real time. In server monitoring, enabling both port monitoring and process monitoring is highly beneficial for identifying issues efficiently.

CONS

I reached customer support recently, Customer support is slow.

Cristiano

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great Tool

PROS

We use site24x7 to monitoring our cloud infrastructure on AWS. We have drastically reduced downtime by being able to intervene in advance thanks to the alarm thresholds set on site24x7

CONS

A native integration with external tools

Anan

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Review Site24x7

total experience with the product was very good, easy to use and simple. and gave you all things that you want to monitor

PROS

Alerting, once website is down immediately and more faster than our Grafana alerts Supporting regions monitoring.

CONS

Integration was very easy and simple I don't there is a missing features at least from our side use.

Reason for choosing Site24x7

It was chosen from the top managers by comparing the product with other companies.

Edgaro

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great Services

I'm on the road a most of the time and I like to received a notifications un my phone.

PROS

Be aware of performance of the services any moment

CONS

I dont see any cons yet on the services.

Rodrigo

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed May 2023

Necessary Service

PROS

Today is very necessary maintain an external monitor service to your online products an Site24x7 do its job makes easy and confiable.

CONS

I feel the interface is very rudimentary and have some bugs like turnback page to light mode when dark mode stay activated page refresh.

Srinivasa

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Good monitoring tool

PROS

Monitoring customer websites and good in reporting incidents

CONS

Turn around time long for new requirements

Showing 1 - 25 of 229 Reviews