All Site24x7 Reviews

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User Profile

Wesley

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to set up and very efficient.

The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.

PROS

What I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.

CONS

I believe that more languages, such as Portuguese-BR

Reason for choosing Site24x7

The ease of configuration and the automations.

Reasons for switching to Site24x7

Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.

User Profile

Shawn

Verified reviewer

Computer Networking, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Peace of mind with Site24x7!

If you want a low cost, but reliable service that sends you alerts of uptime of your website, servers, etc., that are critical to you or your business, Site24x7 is extremely reliable and affordable. I would HIGHLY recommend it. Try it, use it, if you don't like to pay for the full version, at least use the free version so you can realize the value of said alerts. :)

PROS

Site24x7 'really' monitors your website uptime and sends you timely alerts if it becomes unavailable.

CONS

Frankly, I can't think of any cons right now. It does a simple task, but effectively.

Reasons for switching to Site24x7

Needed to monitor my website from multiple external locations.

William

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2021

It has most of the features you'll want, but they won't work well

We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.

PROS

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

CONS

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

User Profile

Quang

Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Good and Comprehensive Monitoring System

PROS

Timely monitoring to alert us to critical production issue while also offer rich detail in their dashboard

CONS

The dashboard is rich in detail, but navigation is a bit hard. It takes time to learn the dashboard and find what you need.

Vijay

Information Technology and Services, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

A complete monitoring tool

PROS

I have used site24x7 for server monitoring and found a great help. This has reduced the stress of always checking the hardware health of the servers and setting up manual alert. As using the site24x7 tool I can monitor the server health very easily and setup the alert as well.

CONS

Pro plan should include more server monitors.

Jhon

Civic & Social Organization, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2023

Site24x7: The Monitoring Tool that Ensures the Performance of your Infrastructure

PROS

Site24x7 stands out for its intuitive and easy-to-use user interface. The platform offers a friendly user experience that allows system administrators to configure and manage their monitors easily and efficiently.

CONS

The ability to offer a wide range of comprehensive monitoring on a single platform.

Tim

Telecommunications, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Site24x7 solves our enterprise monitoring needs!

The overall visibility and logging capabilities are amazing! Couple that with powerful notifications and it is a winning product.

PROS

All of the features and reporting that are built in as well as the pricing is flexible so that you can customize the tool to fit your needs.

CONS

As of this writing, I have not found a 'con'.

CUNEYT

Financial Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best of the Monitoring Tool

The product is very successful and really functional. While I can define monitoring on a device basis, I can also define rules according to the depth of application.

Sreekanth

Banking, 10,000+ employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great monitoring tool

PROS

AI capabilities I like the most, will explore more and will uodate

CONS

Nothing as of now, we’ll explore more and will update

User Profile

Fernando

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Excellent

The experience has been good and we will keep the tool

PROS

I found it to be a very complete tool. I was surprised that it has everything we need in our business. Everything in a single tool

CONS

Due to the large number of options that the tool has, it has been somewhat complex to understand it. There are no free courses

Reasons for switching to Site24x7

Site24x7 is a much more complete tool and we cover all our needs

Khalid

Government Administration, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

MEP Using Site24x7

Very good tool to monitor websites, APM and NOC

PROS

Easy to use and manage as a monitoring tool for the MEP site

CONS

Connectivity to the cloud is somehow restricted for government agencies in Saudi Arabia

Reason for choosing Site24x7

Very good tool to monitor websites, APM and NOC

Anonymous

51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Great Cloud Hosted Monitoring Solution.

so far we have really liked what we are seeing with Site24x7. we can easily see us rolling this out to all of our VMware management customers.

PROS

the best part about this software is the fact that it is hosted in the cloud. It also has a MSP licensed feature so that you can separate your different clients you may be monitoring.

CONS

there are almost to many things you can monitor. the licensing pricing model can be hard to understand also.

Reason for choosing Site24x7

we needed a solution that was hosted in the cloud, so that we didn't have to put it in to one of our own data centers.

Robin

Building Materials, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Nothing really to Complain about. It just works

PROS

Easy Integration. Up and Running in an instant. Whole thing was set up for the whole website and support servers in less than an hour.

CONS

The german translation could be a little bit better. it's not bad it's just a bit funny or unusual at some points.

Reason for choosing Site24x7

Price and easy setup

Reasons for switching to Site24x7

Grafana took to much time in maintenance.

santiago

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

quality/easy handling

PROS

It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support

CONS

so far none, however the prices of some monitors are rising, it is something to investigate before making the purchase

Reasons for switching to Site24x7

On-premisse to Saas

Yuki

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Site24×7 Review

Here is my Site24×7 review. I have my WordPress Server monitored by Site24×7. We understand the access situation from Europe, America, and Japan to the US WordPress server. In addition, I register the site information of Apple and Japanese blog influencers and check the difference in access time from my own blog. This will give you an idea of ​​how to improve your blog's access time. In addition, you can also understand that access is slowed down depending on the country due to trouble. You can also see an increase in the number of visitors to your blog. I don't understand this technically, but I've seen reports of similar phenomena in Japan. Probably because you're getting US access because the server is in the US and not Japan (not really the reader). Site24×7 is a must-have app for anyone managing a blog with WordPress!

PROS

The point is that you can see the access status of the target server at a glance!

CONS

Monitoring server configurations requires specialized knowledge and skills. For that you need to study.

Ramkumar

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Site 24x7 - Monitoring with Ease

Was able to implement a monitoring Solution for Our IT infra

PROS

A monitoring tool which is easy to deploy and use. Provides more counter metrics

CONS

Agentless Monitoring and RUM script. Monitoring more performance counter metrics.

Reason for choosing Site24x7

Ease of use.

Reasons for switching to Site24x7

Limitations

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

Excellent product/service

Overall we are very happy with this product and all the different options offered by it. We recommend it to any IT personnel.

PROS

We have been using Site 24x7 for about 10 years. We are very happy with the features it has to offer, which are way too much more than what we need.

CONS

The price is a bit high for the amount of monitors that we need. Sometimes, we set the monitor not to alert us (scheduled maintenance, service restarts) and we still get the notifications, meaning credits are used.

Anonymous

5,001-10,000 employees

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT