--- title: "Zapier Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zapier. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zapier is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-management/zapier-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) / Zapier Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-management/zapier-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-management/zapier-profile/alternatives/) # Zapier User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,071 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 2,208 reviews (72%) - 4 stars: 735 reviews (24%) - 3 stars: 98 reviews (3%) - 2 stars: 17 reviews (1%) - 1 star: 13 reviews (0%) ### Most mentioned pros - The breadth of integrations is unmatched — I've used it to wire HubSpot to Salesforce, push form submissions into Attio, sync ad lead forms (Meta, LinkedIn, Google) into our CRM in near real-time, and trigger Slack alerts on high-intent activity. - I use Zapier for two pretty different things, keeping my personal deal monitor groups running and handling automation for my dealership, and it’s held up well for both. - Overall, Zapier is a really great platform and has helped us bring most of our ideas to life. If you want a no-hassle drag and drop interface, and have some technical knowledge or know how to map out conditional logic (if this, then that), then this is the platform for you. If you have really complex logic and do not want to have to code and test python and create sub-automations, then look for something like n8n. ### Most mentioned cons - On the downside, pricing does ramp up as you add more Zaps and volume, and you have to watch task counts if you’re connecting multiple apps across a growing portfolio. - Error handling could also be more proactive; you often only notice a broken Zap when downstream data goes missing, rather than getting an immediate alert. - Their subscription downgrading process is deceptive, giving the impression that your account has been downgraded when the change hasn't actually gone through. ## Zapier customer reviews Showing reviews 1-25 of 3,071 (page 1). ### Extremely powerful integration tool now with AI - Overall rating: 5/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Best automation software out there, now with powerful AI integration. There is wide range of third-parties integration too. #### Cons Free plan is not complete. If you want to use it for business purposes you should upgrade to paid plans. #### Reasons for choosing Zapier More integrations and better software management --- ### Automation glue that quietly connects our property management tools - Overall rating: 5/5 - Reviewer: Kartikeya G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Zapier has become a quiet but important part of how we run Minikaal—handling the repetitive connective work between our property, accounting, and collaboration tools so the team can focus on higher‑value tasks. I’d recommend it to other small property management and service businesses that juggle several cloud apps and want automation without hiring a developer or maintaining custom scripts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The biggest pros are the huge integration library, the no‑code editor, and the reliability for simple workflows. It’s straightforward to build basic Zaps off common triggers (new email, new row, new form entry, etc.), and we appreciate being able to start from prebuilt templates and then adjust them for our property management use cases. For a lean team, that means we can “hire automation” instead of hiring another admin just to move information between systems. #### Cons On the downside, pricing does ramp up as you add more Zaps and volume, and you have to watch task counts if you’re connecting multiple apps across a growing portfolio. More advanced workflows can also get complex to debug—especially when there are conditional steps or multiple branches—and support/documentation sometimes require a bit of digging when something breaks #### Reasons for choosing Zapier Zapier offered the best mix of integrations, maturity, and ease of use for a small property management team, so I could automate real workflows without a big IT project. --- ### Zapier is the technology of the future - Overall rating: 5/5 - Reviewer: Melissa N. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel so technologically advanced when I use software like zapier to automate processes that I used to do my hand. It make me feel like I’m living in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can integrate so many different software‘s and automate so many different processes in my day to day #### Cons Sometimes setting up the automated processes can be time-consuming or difficult, but in the end, it makes my life easier --- ### We lost money because of zapier - Overall rating: 1/5 - Reviewer: Francois K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We lost revenues because of the 2025-10-20 incident. Zapier was unavailable during all the day and doesn’t want to refund. We are clients since 2020 and this is not acceptable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons I don't like the support and i can't reply to this question. I'm Writing a bad review about my recent experience. #### Reasons for choosing Zapier we were beginners in 2020 regarding automations. #### Reasons for switching to Zapier zapier is very expensive and the support doesn't care about customer loyalty. --- ### Save time + automate your manual processes with Zapier! - Overall rating: 5/5 - Reviewer: Ali B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We set up Zapier often for clients to trigger marketing or project management operations. Our clients love how easy it is to connect softwares and it saves them manual entry time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Zapier makes it easy to create custom automations that solve complex problems cost effectively! Their AI helps cut time building automations by 75%! I also appreciate that their AI helps troubleshoot zaps! My favorite feature is that you can actually explore your Zap runs and Zapier will show you successful runs or why a Zap failed. This has made troubleshooting so easy for clients! #### Cons I have had issues with software API blocking Zap's effectiveness. AI did help me create a work around to still create the automation we needed. #### Reasons for switching to Zapier Automations available in the actual software were not as complex as what Zapier can provide --- ### Zapier - A good beginner-friendly automation platform - Overall rating: 4/5 - Reviewer: Cristian M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Zapier is a really great platform and has helped us bring most of our ideas to life. If you want a no-hassle drag and drop interface, and have some technical knowledge or know how to map out conditional logic (if this, then that), then this is the platform for you. If you have really complex logic and do not want to have to code and test python and create sub-automations, then look for something like n8n. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zapier is one of the more cost-effective automation platforms out there. It is easy to use with a drag and drop interface, and has plenty of documentation to help you automate whatever use case you can imagine (to some extent, of course). Customer support has gotten a lot better over the years and I would like to say is pretty quick in getting issues resolved. I love all the notifications we get with zapier run errors and the ability to see where exactly the hangup is, what it is, and the ability to in-line edit the data and re-run the errored steps to avoid interruptions. I love that I can have a folder structure as complex as I want to store and organize all of our company's zaps. #### Cons Zapier likes to change their interface a lot. Since 2022 when I first started using Zapier here at the company, I cannot tell you the number of times the UI/UX has changed. Sometimes for the better, but other times with changes that I don't like at all. They also do this without notice and with no guided workflow tool to guide you through the updated interface to find what you need. It is sometimes like learning a new software all over again... Not the best. There are also limitations when it comes to decision paths on how many paths you can have and sub-paths. If you have complex use cases, you have to have zaps within zaps (called sub-zaps), which is not ideal and creates additional overhead from an IT perspective. #### Reasons for choosing Zapier We just chose Zapier over the others simply because of the cost at the time, and where we were at as a company, it just made more sense. --- ### Ran my business for years, now replaced by better APIs and AI - Overall rating: 3/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Zapier enabled me for years to run a business with a lean team. However, the unspoken key is simply working with better softwares that have great APIs, as more native or AI-assisted connecting is happening everyday #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Extremely large, nearly comprehensive connections to software, with an easy non-technical setup, and helpful AI assistance. #### Cons Unreliability veiled through ease-of-use, and byzantine permissions settings that make it difficult to complete integrations sometimes when paired with 2auth related issues #### Reasons for switching to Zapier zapier had more integrations, it was more comprehensive --- ### Zapier: The invisible connector - Overall rating: 5/5 - Reviewer: Brad D. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Making our various industrial software programs communicate without native integrations is a daily challenge. Zapier performs this miracle without requiring complex lines of code. I configured simple yet vital automations (Zaps). #### Cons The pricing model based on the volume of executed tasks becomes extremely expensive for continuous industrial usage. If a sensor sends data in a continuous loop, the monthly plan can be consumed in just a few days --- ### Zapier review - Overall rating: 5/5 - Reviewer: cortney k. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love using zapier for workplace automations and it was super easy to set up and get automated with our workflows! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros zapier has been so helpful for workplace automations. we use it super often within our business and it’s great. #### Cons It’s a little bit harder if you aren’t tech savvy but the customer service is super wonderful and helpful. --- ### Easy to use but runs into many errors - Overall rating: 4/5 - Reviewer: Marie H. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was overall quick to set up and there are lots of help tutorials available online to help when you get stuck with setup. #### Cons My integrations have errors almost daily. I will get so many notifications that a zap had an error (and I run a very small business). --- ### Makes automation of our tasks easier. - Overall rating: 5/5 - Reviewer: Eric P. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We're a small business and routine tasks are important, but we don't need any IT overheads to use Zapier. There are some occasional issues with workflows, but nothing that can't be overcome. It is a practical tool to help streamline the process of handling bookings, internal communication and client follow ups. Customer support is responsive but there are more technical guides to setups on the actual ERP. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros We've had a lot of success using Zapier with our booking system to integrate it with other tools, like Slack and Google Sheets. No coding skills are needed to set up workflows, saving time. It’s especially helpful for handling repetitive tasks like updating client records or tracking inquiries. The number of pre-built integrations is vast, and it's actually quite smooth for smaller teams (like ours) with multiple things going on. #### Cons At times, a workflow fails without any error messages, making it more difficult to troubleshoot. For some integrations some things I need to just find a way around. If you require higher tier plans for more Zaps and higher level apps, pricing can get costly. More documentation to address advanced data management issues would be desirable. --- ### I am glad this works go good - Overall rating: 5/5 - Reviewer: Keith S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prior to finding this software my sales tools were not communicating with each other and I had to do everything by hand. It brings my toggl timekeeping info into my cms so I don’t have to keep track of all these different dates. This is better than that other application I spent 5 hours on before I got frustrated and left it for this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’m happy the support team people are pretty good about answering emails quickly as I thought I would be stuck here till tomorrow. They have many drop down options for most things so they’re easy to use no matter how much of a non-computer person you are. I am shocked I did not have to write one line of code to get the google contacts synced. They list alot of applications. #### Cons I feel it’s way to expensive unless you’re using it for every possible thing in your life. Sometimes the french translation will not make any sense and it will be difficult to figure out where the correct button is to press. I am totally annoyed. I also hate it that some of the features such as the time delay feature do not automatically come with the software. --- ### Powerful and broad integration service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have found this tool to be incredibly important. Being able to integrate tools that otherwise wouldn't helps improve efficiencies and productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My use of Zapier has been limited, but has been significant for what I needed. The broad range of integration capabilities is what makes this service so important. In a world of APIs and the need to have constant integrations, you can't go wrong with Zapier. It is fairly easy to use and their customer support is extremely helpful! Compared to other similar integration services, the cost is also appealing. #### Cons It can be a little confusing if you do not understand API integrations. While they are very easy to work with, it is just a different world for some folks. --- ### Great automation tool for productivity - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zapier has been excellent. It helps connect multiple apps and automate repetitive tasks without coding. It is a great tool for businesses and individuals who want to increase productivity and manage workflows more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zapier makes it easy to automate tasks between different apps. The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow. #### Cons Some advanced features require a paid plan, and beginners may need a little time to understand how complex automations work. --- ### Glue our support tools and other applications. - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zapier has silently automated the repetitive tasks in my life, transferring data between our support system, email, and internal applications to allow me to spend more time troubleshooting technical problems. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros My favorite feature is the ability to make small automations, which update spreadsheets, inform teams, or automatically open tickets when some events occur in other systems. #### Cons I hate that one wrongly-configured step can destroy a flow without any warning, and I do not always realize that something is missing until somebody notifies about it. --- ### Efficient client and data automation in quick time. - Overall rating: 5/5 - Reviewer: Ignacio S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helped Villalba Propiedades automate data syncing and document exchanges, conserving time and minimizing human errors in everyday agency operations. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Zapier's easy organizational management and data automation secure clients' approval, automating tedious real estate tasks and enhancing agency response to clients. #### Cons Bugs and inadequate client assistance from teams sometimes stifle processes, particularly when combining several property management software involves technical debugging. --- ### A reliable integration hub - Overall rating: 5/5 - Reviewer: Isabelle M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zapier has been an excellent integration tool for connecting Fathom, Autotask, and Mailchimp. Setting up Zaps is incredibly straightforward, especially with the help of Copilot, and the testing features are intuitive and user-friendly. Overall, we're very pleased with the tool's simplicity and ease of use. #### Cons While having even more native integrations would make Zapier even better, the ability to connect directly to APIs ensures that most workflows can still be achieved effectively --- ### Significantly increased our team's efficiency - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're extremely happy with the tool. It has removed a lot of manual work for our team and we continue to build more workflows as we scale. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Incredibly powerful third-party tool to automate workflows. My team had found all sorts of use cases for it, and they're making us much more efficient in our day-to-day operations! #### Cons Workflows can sometimes be a little tricky to set up, but once they're up and running we very rarely run into issues or errors. --- ### Connecting Apps through basic online automations - Overall rating: 4/5 - Reviewer: Saleem B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Zapier is an online automation platform which we use to connect Wufoo forms with TrackVia. It is great for automating data from one platform to another, so we no longer are required to do manual entries of data from Wufoo to TrackVia. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Creating a basic Zap in Zapier is quite easy and does not require knowledge on coding for non-technical users. #### Cons Connections are limited with the free plan, so pricing is the issue when you want to do a complex connections like multi step zaps. But as we use another online automation platform we don't really require a paid plan. --- ### Easy to use automation tool - Overall rating: 4/5 - Reviewer: Christoph B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Teams are using it to automate repetitive workflows. Most useful for alerts and notifications following on a email or other trigger across software / communication tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Tool offers broad functionality to automate multiple step workflows. Teams can set up and configure and test with little guidance or software / programming skills. #### Cons It is very sensitive to exact integrations and only works fo repetitive steps. This limits the level of complexity for which it can be used. --- ### Zapier Integration - Overall rating: 4/5 - Reviewer: Steve P. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive and seems to be a nice company. The product works and that is good enough for me. Would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very good value for money and a massive range of integrations. Very easy to use and an invalubale tool #### Cons Not a lot really. Support is not great but not really needed as the system is so easy to use.. Havent used that much to complain! --- ### Zapier helps connect your team - Overall rating: 4/5 - Reviewer: Faith H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zapier software has enabled me to give better support to my sales team by helping me link mutiple softwares and ensure consistent and correct information is avalible for all members of our staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think Zapier is a awesome tool to make work flows easier and helps ensure accurate data managment by tracking multiple softwares. #### Cons I dont have any major complaints about Zapier - I do struggle creating multi step zaps at times but that could be my inexperince in IT --- ### 5-star app! - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is 5 star by far. The willingness of the people working there to help you is what customer service should be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the ability to have all my app integrations redirected to one platform. #### Cons Can be a little challenging with API info and linking, small percentage, but it can happen. --- ### Zapier works well - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We use Zapier heavily for outbound email notifications, workflows, and connecting our core technology stack. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's excellent for automating tasks and workflows, there are a lot of supported applications and software. #### Cons It can be SO finicky and stop working sometimes, and troubleshooting issues in the platform is a huge pain. --- ### Integration Platform - Overall rating: 4/5 - Reviewer: Colin R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Broadly positive. It helps out most when we would struggle to obtain our own API keys and permissions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is our go-to integration platform when we need one to bridge into high-end applications like Office365 and Google Reviews. #### Cons It can be fiddly to create and add steps, particularly when they are self-coded. The Zapier Agents offer was underwhelming. ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-management/zapier-profile/reviews/?page=2) --- Zapier Reviews, Pros and Cons - 2026 Software Advice