All BLACKbox Reviews
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Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
BLACKbox is the most practical IT in a Box product
It has streamlined IT in my enterprise. In past 10 years we have not lost any data. We have successfully got through the vendor empanelment requirements of our customers related to cybersecurity. It is easy to manage and saves significant cost on hardware, software and bandwidth.
PROSBLACKbox is a single hardware single software product to manage IT, protect data from loss, leakage and theft. It helps successfully complete the vendor empanelment requirements by our large customers on Cybersecurity. It has have significant cost on Microsoft licensing as it acts as a domain controller, storage, firewall, end point controller, backup system, device hardening, VPN server.
CONSIn their basic level of the support contract Turn Around Time is 2 hours.
Reason for choosing BLACKbox
It worked out to be cost effective compared to procuring multiple solutions and integrating them. BLACKbox team provides managed services, so we did not have to spend on IT resource also.
Reasons for switching to BLACKbox
Our server was old and we were looking for a compact and simple IT in a Box solution. BLACKbox satisfied our requiremetns.
Dhaval
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
BLAcKBox a cost effective yet effective aolution to safeguard your data
i would still recommend the over all product. It does solve a basic need for data protection.
PROSWe have been using Blackbox for about 4 years now. The onitial reason this attracted us was for the baisc simplicity and addressing a basic need to conteol aceess to data. IP is the most important asset of a company. And systems, docuementation they way employees use and access it is very important to ensure business os safeguarded. Also there was a need for compliance. What we luke about the software is its ability to control basic access roghts feom a few clicks. ease of user deployment and on general the security and monitering features it has. We can say it has benefitted and fulfilled the basic task of forced data centralization.
CONSthe major problem we experince is related to the inter et becoming blocked many times on its own and the absence of an alarm system if a backup has not pccurred. although they configure a rwport which is sent on makl...but there is no physical trigger to show the admin that a backup did not occur. Also the limitation of users on the blackbox and its inability to ' add on' users beyond a cwrtain point. Hence its scalability. while the security features are good but there is no effective way to review the captured data and the data is not reported user wise. i.e user 'x' , lists of file accessed - lists of websites visited and lists of documents attachments copy/pastwd/ edited or if posaible attached to emails Their Web filter needs more work and it would be nice to see a more exhaustive list of sites blocked by default.
Shweta
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
BlackBox helps keep all our data secure and sorted and organized with autocratic Centralization
Got rid of hassles of integrating and maintaining multiple hardware and software for DLP storage cloud backup.
PROSDual profile feature enable, isolate, personal and enterprise data is very useful to prevent data leakage , black box duo support this feature.
CONSdifficulty to connect to same service engineer, call gets disconnected.
pradip
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Best DLP plus data centralization solution for sme
Excellent Value for money Meets our business objectives for data loss prevention and data backup
PROSWe are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Feature of autocratic centralization and back up reporting and auditing are excellent feature, we are no longer dependent on end user remembering to save the data on to a central drive, the minute they save the data it is saved in the central location only. A must use feature for all SMEs where we have so little time and so much to do and if data gets deleted it’s a huge hassle. I highly recommend it.
CONSThey have 100% advance payment policy and also having high reluctance on offering discounts, standard support hours are from 10AM to 6PM on week days, we need it from 09 AM .
Nandkumar
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
File Server with DLP solution
Overall it is decent but with a lot of scope for improvement.
PROSThe mind is relaxed that there will not be any data loss.
CONSWe are habituated to vendors visiting us for immediate resolution. However, we are slowly getting used to the online resolution. The problem is sometimes it takes 4-8 hours or several days for a person to contact us. Sometimes a ticket is not resolved to satisfaction but it is unilaterally closed by your associate. Pl make it a point to ensure that the person who has sold us the product visits us once every 3-4 months to ensure we are getting proper support.
dattatray
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Blackbox help with keep the Data with Proper Authorization control as per department & Role
Good
PROSAccess control , DLP , Backup with email , Email control ,Role control ,Pen drive etc
CONSSupport - 24 * 7 required , Price Structure - at least for old customer price should be different , offline support required at least once in 6 month , Training session at least once in six month , AMC COST for should have some discount if customer goes for multiple year AMC in single stroke or customer who is taking the AMC regularly
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Data is secured with BLACKbox
It has just the right number of features needed by smes, doesn't load the solution with too many features which will never be used. Made in India product meets global standards
PROSEmail management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.
CONSThey are having high reluctance on offering discounts
Ramesh
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
IT problems Solved and answered
It has been good and people have stayed with the company so it must be a good company.
PROSWE have one stop solution for all our IT needs.A consultant for IT at price of a Box
CONSPrice is increasing continuously. Only online support is there. Could like local language support which is not there .Only English domination is there.
Avinash
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Data Protection is Simplified
Satisfied.
PROSEasy to Use. The security level of the software is very good. Can get the back up anytime. Customer support team is very reponsive.
CONSAMC cost should be reduced. No offline support available.
Harshal
Pharmaceuticals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Best Solution on Security Management
its best solution for security Management so value for money
PROSAuto back system, Data Security, Email Management
CONSUnable to get Customizations to report like separate Gmail outward log, VPN Report
Sandeep
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2022
Data is secured with black box
Very Good
PROSEasy to use & security for data and easy policy making
CONSTheir standard support hours are from 10AM to 06PM, You have to upgrade the support contract to get 24/7 support and also need to close ticket within 2 days. Now we are not getting call from support engineer without escalation.
Akshat
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
All in one tool
BLACKbox offered a single solution, to centralize all your data into a central folder, and not only that the feature of forced centralization greatly helped reduce data scatteredness. We are using all the features of data loss prevention and data theft prevention, Remote access over VPN to our tally.
CONSNo cons as such as it meets our business objective
Reason for choosing BLACKbox
The simplicity of the platform, its ability to meet our multiple objectives with one solution. It also saved us huge cost of storage and software licencing.
Pratiksinh
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2022
4.Data is secured with BLACKbox
Good Service
PROSOne box for DLP, data centralization, backup & storage, policies, it helped us quickly set up standard IT practices in our office.
CONSshould provide blackbox Support Mobile number for emergency .
Pramod
Printing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
Admin
Data security is the most attractive feature of this software. Overall easy to use.
CONSOld and unwanted data need to be removed manually to create space in hard disk, which should be on automated.
Mahesh
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
data secured with black box
overall good product
PROSforced centralization and centrally backup
CONScost is high, support is online, not physical support is there
Reason for choosing BLACKbox
one stop solution for data back up and security
Pranav
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Best Solution for SMEs business continuity plan
One Box solution for Data centralization,backup&dlp solution.
CONSAt Present Support is 10.00 Am To 06.00 Pm On Monday To Saturday it should Support Should be 365 Days 24 Hrs.
Chaitali
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Data is secured with Black Box
It is good.
PROSWe are using blackbox for Data centralization , secure data, Daily Auto Backup
CONSquick response required, within 1 hour call back should come
Prashant
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Highly recommended for data security
Overall experience is very good.
PROSData access and security. Also automated Backup is very effective.
CONSToo much support is required for setup and repeated
Prasanna
Chemicals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Grauer and Weil India ltd
Data availablity and Security of data . More secure and robust software
CONSPeriod product updates or new features roll out should be focused more.
Ashish
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Data Back-up Security and Theft Protection
Good Business Policy and Price Benefits
PROSCetralized Data Storage with regular backup and Theft Protection
CONSSoftware Support delays. Should be available 24x7
Sumit
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
File Server with DLP solution
Support we receive is very good.
PROSAutomatic Back up, Group Policies, Email Policies,
CONS24/ 7 Support not available, high reluctance to offer discount,
Mahendra
Civil Engineering, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best DLP plus data centralization solution for sme
Excellent
PROSOne box for DLP, data centralization, backup & storage, policies, remote access, it helped us quickly set up standard IT practices in our office. Email management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.
CONSWhile sending and receiving Email it takes lot of time at least 10 minutes,
Reason for choosing BLACKbox
No other product considered
Archana
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Data back up solution with added features
Dual profile feature enables isolate personal and enterprise data.
CONScurrently support is 10 To 6 pm Monday to Saturday. It should be 24/7
Kartik
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Excellent product, user friendly and reliable
Backup automation, file sharing, data control
CONSNothing much to say now. Overallnprodcut and services are good
Vinod
Environmental Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
File Server with DLP solution
Meets business requirements. Needs small improvement in support.
PROSDrives accessibility as per org policy . Vault & workspace
CONSUnderstanding requirements from end user. Need same explanation for reoccurring issues...
Reason for choosing BLACKbox
Cost Made in India product Single source for hw& sw