Pike13 Software


 

Pike13 is a cloud-based client management and scheduling solution that targets health and wellness clubs, fitness studios, music and dance studios and sports academies.

This solution supports scheduling, billing, client management and reporting. It also has customization options.

Pike13 helps manage online booking, client signup, monthly payment collection and client notification distribution. The use of coupons, discounts and credits is supported. Pike13 is also capable of payroll management.

Pike13 offers reporting and analytics features to help organize client details and analyze trends. Users can add new client information, track client details and manage customer relationships. Additional notes can be added to the client profile by the user.

Pike13 is accessible on any device and is compliant with the Payment Card Industry Data Security Standard (PCI DSS). It also integrates with third-party applications such as MailChimp and Emma for email marketing, Docusign and Digital Waivers for sales and marketing automation and Google Analytics.

 

Pike13 - Scheduling
 
  • Pike13 - Scheduling
    Scheduling
  • Pike13 - Embedded schedules
    Embedded schedules
  • Pike13 - e-Signatures
    e-Signatures
  • Pike13 - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Pike13

 

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Software Advice Reviews (4)
More Reviews (70)

Showing 1-4 of 4

David from Hunter Vision
Specialty: Health club
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Front Desk is a cool tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Front Desk is a really cool, new tool! We have used this product for just a little while, and its been really great. Great way to communicate with the team!

Cons

Overall the product is fairly easy. However, in the beginning it was a little tricky to get used to. I would say the only con, would be not the easiest to use. But you will get used to it!!

 
 

Amanda from Preslar Music
Specialty: Education & academic institutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Music Studio Scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros

Recurring billing. App functions well - even with setup. Simple screen. Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons

Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

 
 

Carly from Swim school
Specialty: Sports facilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Would it recommend this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons

They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

 
 

Alexander from Pereira Electric
Specialty: Corporate health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to Use, quick response to questions asked

Ease-of-use

Functionality

Product Quality

Customer Support

I've since recommended that another gym I work in use this program

Pros

I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons

Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

 
 
 
Showing 1-20 of 70

Christian from LeftFoot Coaching Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appointments for coaches, payscale, that's about it.

Pros

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Cons

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: February 2018

February 2018

 

Hello Christian,

Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him.

Thank you,
Cindy Schneider
Manager, Customer Success

 


January 2018

January 2018

Simple and just what I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team.

Cons

I do enjoy the simplicity and user interface but would like to see more custom features in the future.

Review Source: Capterra
 

Michael from Elkhorn Valley Fitness

January 2018

January 2018

This software provides great value for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and train new employees as well. We switched to this software from Zen Planner and we feel the value is much better for our business model. The mobile app allows us to conduct business with any device which is very helpful.

Cons

We wish it had an inventory feature for our merchandise and supplements. We manually count our inventory.

Review Source: Capterra
 

David from Chicago Strength & Conditioning

January 2018

January 2018

Software is Stagnant - No significant improvements in over a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: February 2018

February 2018

 

Hi David,

I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things.

Thank you,
Cindy Schneider
Manager, Customer Success

 


December 2017

December 2017

It works flawlessly and customer support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.

Pros

It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help.

Cons

I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.

Review Source: Capterra
 

Liz from Intelligent Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Pros

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Cons

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Advice to Others

They are responsive when I have a question!

Review Source: Capterra
 

Sarah from CrossFit Advanced

April 2017

April 2017

Great tool for gym client management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front Desk's customer service is second to none! They're rapid, well-informed and creative - a great resource.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: April 2017

April 2017

 

Hi Sarah ¿ Thanks for sharing your feedback about your experience using Front Desk.

Please let us know if there is anything we can do to help in the future!

Thanks,
Kris and the Front Desk team

 

Jordan from Southlands Heritage Farm
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

I love Front Desk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: March 2017

March 2017

 

Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business.

Best,
Kris and the Front Desk team

 

Julie from Soccer Buddies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great software for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Pros

Ease of use from the customer's stand point

Cons

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Advice to Others

Anyone looking to help streamline their business is looking in the right spot!

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: February 2017

February 2017

 

Hi Julie,

Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service.

Please let us know if there is anything we can do to help.

Best,
Kris and the Front Desk team

 

Macy from Axis Yoga + Studio

February 2017

February 2017

AMAZING!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Pros

Everything

Cons

None

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: February 2017

February 2017

 

Hi Macy,

Thank you for your feedback regarding your experience using Front Desk. We're glad you're having a great experience so far.

Please don't hesitate to get in touch if there is anything we can do to help.

Best,
Kris and the Front Desk team

 

David from David's Music House, inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Support 5 Stars - application needs more specific business functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Advice to Others

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: February 2017

February 2017

 

Hi David,

Thanks for your feedback about Front Desk and your experience working with our customer support team.

I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk.

In the meantime, please let us know if there is anything else we can do to help.

Best,
Kris and the Front Desk team

 

Jennifer from Happy Valley Arts Academy

February 2017

February 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Anytime I have a question they are very responsive and don't over talk to me. They know my time is money and I get on and off the phone.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: February 2017

February 2017

 

Hi Jennifer,

Thank you for feedback about Front Desk and our customer service. We're glad you are enjoying your experience so far. Please don't hesitate to get in touch if there is anything else we can do to help.

Best,
Kris and the Front Desk team

 

Drew from Impact Strength and Performance
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Solid Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Pros

It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds

Cons

It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.

Advice to Others

Like anything - there's a little bit of a learning curve. Once understood it's pretty straight forward which is nice.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: January 2017

January 2017

 

Hi Drew,

Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help.

Best,
Kris and the Front Desk team

 

John from Blue Jeans Productions

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this software from my previous job and it was very dynamic and easy to use.The user interfaces with easy to navigate.

Review Source: Capterra
 

Jessica from Handy
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great product for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great product for small business with potential to schedule and make
Money from any where at any time

Pros

Great easy to use product

Cons

No cons it works well

Advice to Others

It's a great product

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: December 2016

December 2016

 

Hi Jessica,

Thanks for the feedback! We appreciate you taking the time to review Front Desk and we're glad you are enjoying things so far.

Please don't hesitate to get in touch if there is anything we can do to help!

Best,
Kris and the Front Desk team

 

Mark from Out Crowd

November 2016

November 2016

Great application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Front for about 6 months now and have found it to be a rock-solid product. We tried a lot of other systems and nothing came close. Well done!

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: November 2016

November 2016

 

Hi Mark,

Thanks for the feedback! We're glad you like using Front Desk.

Please don't hesitate to get in touch if there is anything we can do to help. You can reach us at help@frontdeskhq.com.

Best,
Kris and the Front Desk team

 

Larry from not needed
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Don't waste your time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have.

They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises.

The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pros

the sales pitch

Cons

the actual product that came after the sales pitch

Advice to Others

do not use it

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: November 2016

November 2016

 

Hi Larry,

Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission.

We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business.

We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting.

Best,
Kris and the Front Desk team

 

Sam from Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Night mare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the worst experience of my life, I would never recommend anyone to waste their time. It's completely ways of time.

Pros

If you have any question you have to wait days to receive auto reply.
Very old and complicated system.

Cons

Very complicated

Advice to Others

Yes. Please don't waste people's time.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: August 2016

August 2016

 

Hi Sam,

Thank you for taking time to review Front Desk. We're sorry you feel the way you do.

Our Customer Care team has spent a considerable amount of time supporting your business and have been very responsive to your requests for help.

Our goal is to empower you to run your business through Front Desk and we're always happy to coach you through things.

Please email us at support@frontdeskhq.com and someone on our Customer Care team will assist you.

Best,
Kris and the Front Desk team

 

Greg from Fuel Training Club
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Success with FrontDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Pros

-User Interface
-Intuitiveness
-Customization of appearance
-Logical approach to page progressions from the front and back end of the software

Cons

*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business.
-no virtual storefront for clients purchasing merchandise
-The only unintuitive feature in the software is the sign in kiosk
-No perfect merchant integration solution

Advice to Others

You can spend time searching through other competitors but you won't find anything else as functional and slick as Front Desk.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: August 2016

August 2016

 

Hi Greg,

Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product.

Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues.

Sincerely,
Katie and the Front Desk Team

 

Amy from FIT4MOM of Phoenix & Scottsdale
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Front Desk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Pros

Ease of setting up class schedules, client profiles, credit card billing.

Cons

I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Review Source: Capterra

  Response: Front Desk, Front Desk Inc.

Date: August 2016

August 2016

 

Hi Amy,

Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier.

Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.

As always, please don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues with your Front Desk.

Sincerely,
Katie and the Front Desk Team