Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more.

Pike13 helps users to manage online booking, client sign-up, monthly payment collection and sending out client notifications. It supports electronic payments and the addition of coupons, discounts and credits. Payroll management is also offered by the solution.

Pike13 also offers reporting and analytics functionality to view client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user.

Pike13 is accessible via various devices and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Docusign and Digital Waivers for sales and marketing automation and Google Analytics.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Scheduling
Scheduling
Scheduling
Embedded schedules
Embedded schedules
e-Signatures
e-Signatures
Mobile app
Mobile app

Supported Operating System(s):

Web browser (OS agnostic)



107 Reviews of Pike13

Overall rating

4.0 / 5 stars

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Brittnee from Pink Couch Studios

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Avoid... You will thank me later!

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Cons

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Response: Pike13, Front Desk Inc.

October 2018

Hi Brittnee, Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request. Thank you, Cindy Schneider Manager, Customer Success

Joe from station atheltics

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

station ahtletics

wonderful customer service very helpful and respond very quickly.

Pros

Great software for multi gym owner. Easy to transfer info and get accurate information

Cons

was a little challenging for myself to learn but i am not super tech savy.

Response: Pike13, Front Desk Inc.

October 2018

Hi Joe, Thank you so much for taking the time to provide a review. We appreciate it very much. It is also great to see your growth over the last year and we're excited to see what happens over this next year! Thank you, Cindy Schneider Manager, Customer Success

Kevin from D1 SPORTS TRAINING

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

What I LIKE about PIKE!

Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.

Pros

High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away.

Ability to customize plans and passes.

Reporting capabilities.

Cons

Inability to freeze coaches' schedule once classes have been assigned.

Limited to only 1 email account (especially if they workout at multiple facilities).

Inability to create a multi-facility pass or plan.

Response: Pike13, Front Desk Inc.

October 2018

Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

It works, but not the best solution for all business.

Pros

Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.

Cons

Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.

Response: Pike13, Front Desk Inc.

September 2018

Hello, Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at help@pike13.com if you would like to go over any questions about the software or your experience. I would be happy to go over them. Thank you, Cindy Schneider Manager, Customer Success

Serenity from Culture Shock Dance Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

New User Review (1 year)

For the amount of Clients and Staff we have, the program simplicity is much needed and great for our community. Customer Service and Set-up/Account Rep are quick to respond, friendly, and work with you to get things resolved. This is one of the main reasons we enjoy Pike13 for our business so far. Although we are waiting for some better feature/functionality developments to give it all 5 stars.

Pros

Customer Service is superb and best in the business.
Ease and simplicity in teaching staff and clients to use on front and back ends.
Notices posted at the Top of Pike13 when developments/updates are coming.

Cons

As a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.

Response: Pike13, Front Desk Inc.

October 2018

Hi Serenity, Thank you so much for your review and feedback. We all enjoy working with you and your team. We value your use cases and feedback, so please continue to share that with our customer care team and your account manager. While we cannot make all changes, as we make enhancements, it is great to understand how the product is used and the functionalities desired. Thank you, Cindy Schneider Manager, Customer Success

Jim from Invictus Fitness, Inc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Our experience with Pike 13.

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13.
We continue to struggle with member reporting.
Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important.
The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Response: Pike13, Front Desk Inc.

September 2018

Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success

Justin from Poise Fitness

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Misleading Sales Team and Poor Membership Customer Service

I would discourage anyone looking into Pike13 to look elsewhere. This is not an honest company and you will be locked into a long contract you will not be able to get out of for a full year. Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.

Pros

Their Mailchimp integration is great. While there is no way to section clients based on membership purchased, it gives us some great ways to follow up with clients. Although this is more thanks to MailChimp's versatility, not so much Pike13's.

Cons

We were sold a contract to this software on a false pretense. We were told that their software integrates with a third party site (ClassPass). Once we signed the contract, management informed us that the integration was not working, but would be fixed. It is now close to 5 months later and there has been no progress made. They also refused to compensate us, or take any responsibility for any inconvenience they have caused. There are several other components of the software which are also significantly inferior to Mindbody Online and other fitness studio software.

Response: Pike13, Front Desk Inc.

September 2018

Hello Justin, I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward. Thank you, Cindy Schneider Manager, Customer Success

Amy from A Body Empowered Studio

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Customer Service and Pike 13 software

You get the best customer service care there is in the business. One of the representatives and his customer service is top notch. I have had nothing but great experience with Pike 13. I’d recommend to any business owner.

Pros

It’s easy to navigate for customer and business.

Cons

I do not have any complaints at all in this area

Response: Pike13, Front Desk Inc.

September 2018

Hi Amy, Thank you so much for the amazing review. We appreciate you taking the time to provide feedback. Thanks again, Cindy Schneider Manager, Customer Success

Deb from Inner Sun Yoga Studio

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Yoga Studio Program

I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Pros

I like having the options for classes, events and private sessions.

Cons

The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Response: Pike13, Front Desk Inc.

September 2018

Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success

Mallory from Green Locus Yoga

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Green Locus

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Pros

I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

Cons

I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent, it doesn't show under the child so I have to enroll the parent in the class to charge that card. I will probably look into MindBody for next year because of the inventory issue and I have heard it is similar in price to Pike? I also would like to use the app "Loyal Snap." Many studio owners have said it is AMAZING for retaining clients and inviting clients back and I saw that app is only compatible with MB. If Pike was much cheaper I would like it more since it doesn't have the same features as MB, I don't think it should be the same price. Also would love training videos/tutorials to train staff and for myself when I started. A manual only option is not helpful for most people.

Response: Pike13, Front Desk Inc.

September 2018

Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy

Robert from CrossFit Dallas Central

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Front Desk Review

I use the system daily for membership management, product sales, and analytics. When I have an issue, I send an email to support and almost immediately get an email response saying my request was received. Then q direct me mail from a support engineer follows soon afterwards. I've used it for 2 years and rarely have any major issues. It is quite reliable and now with the mobile apps, makes using the system that much easier.

Pros

Cloud based with extensive documentation and very reliable customer support.

Cons

Non integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data.

Response: Pike13, Front Desk Inc.

September 2018

Hi Robert, Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business. Thank you, Cindy Schneider Manager, Customer Success

David from David's Music House, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

September 2018

Good system, Excellent/Best Customer Support

The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.

Pros

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Cons

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Response: Pike13, Front Desk Inc.

September 2018

Hi David, Thank you very much for your review and your feedback. We value you, Anita, and your business. Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success

JT from S4 Sports Academy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Pike13 works well for us

It's been great. I think I've been a client for at least 4 years or so. Great customer service and an overall ease of use. Thanks, guys.

Pros

I love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.

Cons

I feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.

Response: Pike13, Front Desk Inc.

September 2018

Hi J.T., Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success

Alexa from Stroller Strong Moms

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Love it!

Pros

I like that it's easy to navigate and find what I need.

Cons

Sometimes reporting isn't very intuitive and it takes a long to to figure out how to get what I want.

Response: Pike13, Front Desk Inc.

August 2018

Thank you for your review, Alexa! We're thrilled to hear that you love Pike13. Please feel free to reach out to your account manager with any questions you have about reporting¿we're here to help! -Katie

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Pike13 is a great user friendly CRM

All in all the software was excellent for what we needed. Hated that we outgrew it.

Pros

I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.

Cons

As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.

Response: Pike13, Front Desk Inc.

August 2018

Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success

Hansel from theCoderSchool

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Pike13 fits 95% of our base cases, and works well in general. Edge cases are tougher though.

Pros

Covers most of the functionality we need in a fairly straightforward way. Scheduling is easy, payments are super easy. API helps us create company specific reporting.

Cons

Edge cases (pro rating, discounts, etc) are complex. Non-engineers sometimes complain about usability and ability to cover our edge cases. For our basic (and edge) cases, we often need to directly train users - sometimes it's not obvious how to use for them.

Response: Pike13, Front Desk Inc.

July 2018

Hi Hansel, Thank you so much for your review and feedback. Our teams genuinely enjoy working with theCoderSchool. Please let your account manager know if there is something we can provide to make training easier for your team. Thank you, Cindy Schneider Manager, Customer Success

Kisar from The Art of Personal Training

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I think the customer service is great. It was easy to schedule a meeting.

Ease of use.

Pros

I like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc.

Cons

I wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left.

Response: Pike13, Front Desk Inc.

June 2018

Hi Kisar, Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know. Thank you, Cindy Schneider Manager, Customer Success

Kristen from Yard Bar

Ease-of-use

Value for money

Customer support

Functionality

June 2018

The Pike13 team is great at helping us work with the software to meet our unique needs.

Pros

Deatiled reporting options. Easy check-in.

Cons

Lots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.

Response: Pike13, Front Desk Inc.

June 2018

Hi Kristen, Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated. Thank you, Cindy Schneider Manager, Customer Success

Tanja from Teign Fitness

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I love Pike13 and clients really love it too

saves me a lot of time!!

Pros

the way it looks and what i can do with it..
how easy it is to set up services and plans
it's very responsive and i like the business app

Cons

the new report system
also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start..
there's no app for clients

Response: Pike13, Front Desk Inc.

June 2018

Hi Tanja, Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement. Thank you, Cindy Schneider Manager, Customer Success

Marissa from Max Fitness HB

Ease-of-use

Value for money

Customer support

Functionality

June 2018

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Response: Pike13, Front Desk Inc.

June 2018

Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success


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