Solaris Fitness Cloud software


14 reviews(5.0/5)
14 reviews(5.0/5)

Solaris Fitness Cloud is a cloud-based fitness club management solution for gyms and clubs of all sizes. Key features include attendance tracking, business reporting, scheduling, customer relationship management (CRM), marketing and access control.

Solaris Fitness Cloud enables users to track member attendance through manual entry or magnetic swiping at kiosks. Users can create and edit schedules for classes and employees. The solution can generate automated reports and graphical displays of business performance.

Solaris Fitness Cloud includes a marketing module that is able to deliver offers or announcements to customers by automated emails and SMS messages. Users can import their data to the solution from their previous systems or Excel sheets for free.

Solaris Fitness Cloud is available in multiple pricing tiers on a monthly subscription basis.

Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of Solaris Fitness Cloud

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  • Kiara from amped

    June 2018

    Efficient and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Solaris Fitness Cloud was fairly easy to use. Turned manual work into automated. You can also access it from any device.

    Cons

    Solaris Fitness Cloud lacked in the ability to customize. Overall that is my only complaint. Everthing else is great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Utkarshkumar from Wipro

    Specialty: Other

    Number of employees: 10,000+ employees

    April 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application is easy to use with a very good UI to interact with customer. Also the software is affordable.

    Cons

    There is no point of sale for this application. Not many people are aware about this software. Need to market this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Fabián from ETC Negocios

    October 2017

    A fast and effective platform to manage your gyms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a platform that allows you to manage your gyms quickly and without more options that would only make it robust. The reports are the ones that I take to keep a good control and everything is safely protected in the cloud.

    Cons

    Perhaps the interface is not the best of all and is little customizable but fulfills its function and works properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alex from Diweave nolimit s.r.o.

    Number of employees: 11-50 employees

    January 2017

    Perfect solution for chain clubs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being an international chain requires special software solutions. For more than 1 year we were looking for the company which would be able to provide a proper solution for our 3 clubs in Czech republic, 1 club in Ukraine and 1 club in Spain. Finally, we found Solaris. Easy-to-use software with the possibility to make most of the processes in the clubs automatic - these are the biggest advantages of Solaris Fitness comparing to competitor's software solutions. Moreover, after our request developers of Solaris managed to create full compatibility with million equipment, thus we are proud to be first fully digital-driven fitness studios chain in the world. Separately have to say thanks for the best and fastest customer support I have ever faced with. My recommendations to everyone!

    Pros

    Simplicity for the user, automatization, multi-language

    Review Source: Capterra
  • Dmitry from Dimad94

    November 2016

    I really liked it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This cloud based CRM system was reliable and helpful during the last year of use. We have been utilizing it throughout the entire company. It is simple to use, in just 2 or 3 days I fully got used to it and I knew almost all of the features of this system. Solaris Fitness Cloud has been integrated into our organization¿s operational activity easily. We increased our sales and improved communication with customers. From this moment we cannot forget about scheduled meeting or training course. This is not the best CRM in terms of customization, but what is important ¿ it just works fine and doesn¿t bring any uncertainty. Pros: - transparent software - easy to use - user friendly interface - handy billing tool Cons: - lack of customization

    Review Source: Capterra
  • David from PureFit studio

    Number of employees: 51-200 employees

    November 2016

    Impressive easy to use software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This CRM system has brought the full automation to my business. Real time reports, charts and detailed information of each customer. All I need is just at the distance of one click, so, there is no real need to learn how to deal with this system, it is that easy! To be honest, Solaris Fitness Cloud CRM made me increase the sales in my company by 32%. That is incredible!

    Pros

    - Quick login
    - Simple in use CRM
    - Ability to add new internal group
    - Smart search
    - Real time charts

    Cons

    - Not enough customization tools

    Review Source: Capterra

    Response: Solaris, Solaris Softlab

    April 2017

    Thank you so much for your review, David! We are so glad that you have chosen our software to automate your studio. CRM and analytics sections will have some new features and reports very soon. Hope you will like them.

  • Maksim from Renegan fitness

    November 2016

    one of the best CRM systems I have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solaris Fitness Cloud was pretty easy to run and I didn¿t even need to install anything. Purchase of this software is one of the smartest decisions in our company, as long as it helps to resolve issues and build the correct way of communicating with customers. Pros: - Simple for understanding software - Convenient instruments for running business operations - Instant access to a database from wherever you are Cons: - haven¿t noticed

    Review Source: Capterra
  • Oleg from BulletProof GYM

    November 2016

    Very friendly and easy tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solaris Fitness Cloud helped me to increase sales, what more could I ask for? All the manual work turned automated. The most important thing that made me purchase this software was ability to get an access from any device, even when you are on the go. The software is so user friendly, that the moment I log in to the software, I get all the required details about my clients. When I get stuck ¿ I do not hesitate to contact customer support, and you know what, they always respond quickly, or if they are not available at the moment, they always get back to me during a few hours. I am very happy with Solaris Fitness Cloud, it made every thing possible with regards to managing the fitness club. I will happily recommend this software for Club Management. Pros: - Great customer support - No installations (web based) - Easy to navigate - Access from any device wherever you are Cons: - The one thing I didn¿t really like, however it¿s quite a subjective opinion, design of this software could be a bit more friendly.

    Review Source: Capterra
  • Ivan from Rokko fitness

    November 2016

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since the moment we fully integrated this system, I start noticing gaps in my business, I mean, that my business wasn¿t managed enough, it was just running. There were a lot of people who bought their subscriptions and they were not showing up at the classes or at the GYM itself. After I visited inset with customers base, CRM showed me the percentage and number of visits in the club. Currently I am trying to maintain the regular contact with customers, and already I see how it helps me by bringing more people to the classes, so I started making more money as a profit.¿I would like to say thank you to Solaris Fitness Cloud, that you opened my eyes and help me to develop my business with your software.¿¿Pros:¿- Good navigation¿- Charts and bars that display your current productivity¿- Easy to login to your account from any device¿- Transparency in payrolls¿- Ability to set up appointments and reschedule them in case of necessary¿Cons:¿- For me personally it has no drawbacks at all

    Review Source: Capterra
  • Dmitry from Dima

    November 2016

    Messege messege

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    This cloud based CRM system was reliable and helpful during the last year of use. We have been utilizing it throughout the entire company. It is simple to use, in just 2 or 3 days I fully got used to it and I knew almost all of the features of this system. Solaris Fitness Cloud has been integrated into our organization's operational activity easily. We increased our sales and improved communication with customers. From this moment we cannot forget about scheduled meeting or training course. This is not the best CRM in terms of customization, but what is important it just works fine and doesn't bring any uncertainty.

    Pros

    Transparent software, easy to use, user friendly interface, handy billing tool

    Cons

    Lack of customization

    Review Source: Capterra
  • Kirill from Lima Studio

    November 2016

    Excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Previously I was using a regular Customer Relationship Management tool to organize the operations in my business. I needed to hire a few IT administrators in order to maintain operational activity. You cannot imagine those expenses! Then I realized that there is no need to have so much employees in my company, as far as I can do everything on my own! All I did, just exported my database to a web based CRM from Solaris Fitness Cloud and that¿s it. I cut my expenses by 30%, furthermore, I noticed what my customers are up to, so I started providing those services more and on the first place and now I see my profits growing.¿¿ Pros:¿ - support in transferring data from previous CRM¿ - reliable fast interface ¿- learning materials on distinct features + support¿- convenient search by different criterions ¿- affordable ¿Cons: ¿- no Point of Sale

    Pros

    - support in transferring data from previous CRM
    ¿- reliable fast interface¿- learning materials on distinct features + support
    ¿- convenient search by different criterions¿
    - affordable¿

    Cons

    ¿- no Point of Sale

    Review Source: Capterra

    Response: Solaris, Solaris Softlab

    November 2016

    Thank you, Kirill! We do appreciate your opinion! In the next system update we will think of adding point of sale.

  • Roman from Fox Gym

    November 2016

    Great helper for solving problems in business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the first time ever I write a review, but this product helped me a lot to manage my business better. I have never known that communication with the customer is that important for sales and relationships themselves. From now on, my managers always try to get in touch with customers by using Solaris Fitness Cloud CRM. It is very easy to use, it doesn¿t require a lot of time to get used to it, you can use this system to manage a few clubs easily, and what is important ¿ automatic messaging service, it sends prepared messages to the customers according to situation just automatically! Pros: - automatic messaging - easy to use - ability to manage a few clubs simultaneously - great support team Cons: - I haven¿t noticed any, but I would like to have notification center or something, to be aware of urgent or planned events.

    Review Source: Capterra

    Response: Solaris, Solaris Softlab

    April 2017

    Thank you for your review Roman! We are definitely working on some improvements regarding utilize of Solaris Fitness Cloud, furthermore, we provide an Application for Android and iOS devices that will help customers to sign up with you and book classes.

  • Maxim from Ryvok studios

    November 2016

    My experience with Solaris Fitness Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software allowed me to see the current mistakes my team do during their operational day. We moved from some other CRM to Solaris Fitness Cloud in order to cut our expenses and improve relationships with our customers. This is quite a simple management system in all understandings. It took me just 2 days to become a confident user of this software, so I would recommend this particular product to others that are looking for a stable and reliable system to run their business. Pros: Good value for money Easy to get accustomed to use of this CRM Stable software with no glitches (at least I haven¿t noticed them) Can be accessed from a smartphone, tablet or laptop easily. Cons: The only drawback I can notice is that some features that I do not use are not modified enough to be in a regular use.

    Review Source: Capterra
  • Andrii from FitnessDirect

    Number of employees: 51-200 employees

    November 2016

    Perfect tool to control your business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have received an e-mail from this company regarding opportunity to move to their web-based CRM. I was sort of interested, so I decided to check the web-site. They offered me to watch demo-video on how the system works for free. Twenty minutes later I was sitting in the director's office trying to explain him the benefits of using Solaris Fitness Cloud, which are: user friendly interface, as long as after a few days of utilizing Solaris Fitness Cloud I found out, that it is a really simple product, that doesn't require loads of time to understand, the price in overall is good, especially comparing to our monthly CRM maintenance costs, during operational activity in our organization, I haven't noticed any bugs or glitches, so I assume, that product was made for people. At this moment I cannot highlight any drawbacks. I would like to recommend this product to others, as long as it has one of the best values for money on the market.

    Pros

    - easy to use
    - affordable
    - convenient
    - fast and responsive support team

    Cons

    - haven't noticed so far

    Review Source: Capterra

    Response: Solaris, Solaris Softlab

    November 2016

    Thank you for your review, Andrii! We are doing our best to make our product better.

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