About Udio

Udio is the reliable, valuable and always-on team member you've been searching for. Working around the clock to keep your class or session-based business ticking, Udio can help you manage your bookings, process customer payments, schedule lessons and more. Udio's base module offers a range of tools to help you run your business more efficiently, including: - Class schedule management that lets you add single or recurring classes and school holiday programs, set class capacity and allocate instructors. - Payment gateway that accepts instant payments from customers, streamlining the payments process and increasing cash flow. - Robust reporting capability with insights that enable you to make data-driven business decisions. Udio grows with your business, offering up...

Udio Pricing

Udio's base module includes: - Account management - Customer analytics - Failed payment notifications - Direct payments - Reactivate billing account after a closure period, e.g. pandemic/renovation - Lesson scheduler - Student information, including health and allergy information Get in touch for more information on what you can get with the base model, plus Udio's add-ons (such as a customer portal) that make life easier for you and your staff.

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

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Udio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 14 reviews

Anonymous

Company size: 11-50 employees

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Best CRM for Clubs and Schools

Lots of positive in using this told special the kind of analytics that it generate using the reports for such a small organisation gives a lots of insights

Pros

I have try to implement this tour for the nearest swim school. Due to the current situation we had a lot of migration that needs to be done such as customer fees payment in advance and frequent scheduling. The tool allowed us to integrate all features that we use inside our swimming School tour complete CRM helping our customers to users swimming school again without much hesitation

Cons

That would actually what the best and actually provide the best user it business case that we Wanted. So I was completely happy with the kind of tool that is provided

Reasons for choosing Udio

We have tried looking at many open source alternative. Our none of this provide the flexibility and features that Udio offers

Response from UdioSystems

Thank you for your review! So pleased to hear that you found the demo beneficial - it sounds like Udio would be a perfect fit for your business! If you'd like to find out more about implementing Udio, please feel free to email our Head of Partnerships, Patrick, at patrick.nind@udiosystems.com. Thanks again!

Replied November 2021

Rochelle

Company size: 11-50 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Review for UDIO

The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in .

Pros

Coming from a very complex system like Links to a system like UDIO was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly.

Cons

We had some issues with parents not receiving our communication that were sent via email. This was the only issue.

Reasons for switching to Udio

Links was a very poor system and were not able to help us with what we needed to make our customer service experience better for our custmers. As well as not very user friendly for our staff

Response from UdioSystems

Hi Rochelle, thank you for taking the time to leave a review, we appreciate the feedback! So pleased to hear how user-friendly your staff and customers find Udio and the portal - it's one of our biggest focuses that we continually refine. So sorry to hear some parents hadn't received your emails; we've done everything possible on our end to legitimise the domain so it sounds like it could be a receiver issue (i.e. their provider is marking the email as junk). You could use the customer notices in the portal to let customers know an email has gone out and to check junk just in case :) Do reach out if there's anything else we can do to help! -Hayley

Replied November 2021

Alicia

Company size: 11-50 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

WestSwim

Easy to use and get information. Some more customisation would be great

Pros

Product is easy for POS, checking in and everyday use

Cons

Some of the reports don't cover the areas I would like and some do not break down the categories enough Also some easier 1 touch checking in would be great. For example a casual Aqua class, if someone has a membership card and vouchers on their account we should be able to scan their card and it automatically books them in rather than having to select the class first.

Reasons for switching to Udio

Opening a new facility

Response from UdioSystems

Hi Alicia, thank you for taking the time to leave us a review, we appreciate your comments and feedback. Do reach out to us about which reports you'd like to see and we can see if they already exist, or alternatively add to our roadmap :) -Hayley

Replied November 2021

corinna

Company size: 11-50 employees

Industry: Sports

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Life saver

Udio have been amazing to work with, no question is silly and I ask a lot! they are always there willing to help.

Pros

The email feature to be able to email certain days or levels or all clients in one easy email. made our life so much easier

Cons

no text function to be able to text clients quickly if we have had to cancel lessons at short notice.

Reasons for choosing Udio

the customer service, [SENSITIVE CONTENT] talked me through each part of their system and it just seemed so easy to use. nothing complicated and the fact that I could still organise all my own payments was a bonus as we dont use direct debits at our pool

Response from UdioSystems

Hi Corinna, thanks so much for this wonderful review! So glad you love the email functionality in Udio and that it helps maintain communication with your customers. SMS will soon be available for Australia but New Zealand is proving tricky due to Telco restrictions - one thing you could do is sign up to a local SMS provider and import information from Udio. Thanks again, and please continue to reach out if you have any questions - we're always happy to help :) -Hayley

Replied November 2021

Gary

Company size: 2-10 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

UDIO Review November 2021

Pros

UDIO was able to quickly and accurately upload our XL spreadsheets and implemented our management system. Our customers have enjoyed being able to access their family profile including their bookings and invoices.

Cons

I would like to link UDIO with MYOB. In the meantime we have been able to prepare more timely financial reports for our accountant.

Reasons for choosing Udio

User friendly for business users and customers; Customer Support; Flexibility

Response from UdioSystems

Hi Gary, thanks for taking the time to leave us this review! Happy to hear that your customers are enjoying using the portal and that you're finding the financial reports beneficial. Thanks again -Hayley

Replied November 2021

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