Front Software


 

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Support is provided via email and an online support forum. Pricing is per user per month, billed annually.

 

Front - Create rules
 
  • Front - Create rules
    Create rules
  • Front - Discuss messages
    Discuss messages
  • Front - Reply to messages
    Reply to messages
  • Front - Reports
    Reports
  • Front - Integrations
    Integrations
  • Front - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of Front

Showing 1-20 of 29

 

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Kyle from Morty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Solves the shared inbox issue that every growing company faces

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.

Easier than running separate Customer Service Outreach platforms, when Front does everything.

Cons

Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together.

Source: GetApp
 

Daniel from G-Style USA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Perfect Mail Organization Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

Cons

I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

Source: Capterra
 

Stefanos from Resin.io
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Excellent tool for a team that has a number of email accounts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Centralized mail management was the main reason for choosing Front. It is a great tool indeed.

Pros

Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:

- User friendly interface
- Customization
- Excellent support

All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Cons

Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Source: Capterra
 

Jeni from Kabrit Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Front would work well for a motivated team

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It integrates with your Facebook Page
It was pleasant to use
The customer service team was responsive when I had a problem

Cons

It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this)
The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.

Source: GetApp
 

Nathan from Slingshot
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

A Flexible Software that you can fit to your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.

Pros

It is very flexible and allows you to do a lot of what you need.

Cons

It is very expensive per user.

Advice to Others

Talk to the customer service team about how it can apply to your company's needs. They are very helpful.

Source: Capterra
 

Niklas from Exposify

December 2016

December 2016

This is a better help desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

Source: Capterra
 

Paul from N/A

November 2016

November 2016

Awesome Company - Easy to Use Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used Front and found it to be a very simple product that everyone on our team could get up and running with quickly. Makes the management of team email inboxes so simple!

Source: Capterra
 

Amber from Bellhops

November 2016

November 2016

Perfect for working cross departmentally

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front is the best solution for multi-team organizations that need access to all customer communications.

Source: Capterra
 

Stefany from MRG.NYC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Organized and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries.

The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people.

Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Pros

Easy to use, scalable to any size company and has a fantastic phone app.

Cons

No issues so far.

Advice to Others

Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.

Source: Capterra
 

Shad from Real Hit Media

April 2016

April 2016

Amazing customer support and a very innovative approach to managing TEAM email accounts

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.

Source: Capterra
 

Christina from PlateJoy

April 2016

April 2016

I <3 Front!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it!

The Front team is also really friendly and constantly innovating and implementing improvements.

Source: Capterra
 

Daniel M.J. Number of employees: 2-10 employees Employees number: 2-10 employees

December 2015

December 2015

The Future of Email

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with.

The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.

Pros

Easy to use
Always updating
Always adding new integrations
Great user interface
Mobile app
Affordable

Cons

I can no longer use any other email clients

Source: GetApp
 

Bruno from Trackin
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2015

December 2015

Awesome product!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.

Pros

easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.

Cons

nothing i can think of right now

Source: GetApp
 


November 2015

November 2015

Front is the best!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don’t miss any message anymore and our response time was divided by 2!

Pros

Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap

Cons

Cons: For what we need it to do, there aren't any cons that I can think of.

Source: GetApp
 

Alice from Sunrise Calendar
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2015

November 2015

The simplest way to talk with your customers

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

I've been using Front for over a year now, on 3 different projects. I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app.

Front was essential to all these projects, super easy to set up and use and most importantly perfect to work as a team (without forwarding messages or cc-ing everyone). I love how transparent it is. Big thumbs up as well for the super reactive customer support!

Pros

New features coming out constantly, great customer support, lots of different channels, easy to use as a team, the canned answers option is extremely helpful...

Cons

All the ones I can think of have been fixed these last months.

Source: GetApp
 

Paul

November 2015

November 2015

Fast, easy to use and getting better every day

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We switched to Front after using many different tools for support over the past years. We're running support for our mobile app with an install base of 1M+ with a tiny team. Front's UX is great and allows us to give very personal support to our users. Most of all I like how Front gets better every day. They're iterating quickly and listen to their users, practice what you preach.

Pros

Speed, mobile client, Gmail integration, canned responses with variables, lightweight.

Source: GetApp
 

Nicole

November 2015

November 2015

Awesome tool for inbox management

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Our customer support team has been using FrontApp for the past year and it's totally streamlined our inbox management. You can comment on emails before responding, assign them to various people to respond, etc. It's so much easier to assign ownership to our team, to keep things from falling through the cracks.

Pros

They have a desktop app (+ mobile & web), they support multiple channels (emails, SMS, phone calls, tweets, Facebook messages, in app messages etc.), you can easily collaborate on drafts and see responses from different team members, email templates and reminders are very handy! If you want to manage your email all in one place you can add your individual inbox as well. And their customer support is top-notch!

Cons

They don’t offer a live chat feature yet - we use Olark for that.

Source: GetApp
 

Carrie

November 2015

November 2015

Front has changed our business

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Front has really changed the way that we do business, in a very good way. With a team of 6 all using the same email and responding to hundreds of emails every day of the week, we've each cut our time on email down by a huge percentage. After a short learning curve, we have all grown to love this application. It allows us to communicate effectively and quickly with our clients without having to update our other team members constantly. We are also constantly impressed with their customer service. They address all of our concerns quickly and have implemented many requests.

Pros

Allows a large team to all use one email address. Easy to use. Customer service is great.

Cons

Every time we mention a "con" Front fixes it, so none left at the moment!

Source: GetApp
 

Brian

November 2015

November 2015

Most useful email app I've ever used

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We use Front to stay on top of support and customer relation emails and social media engagement. It prevents us from letting messages go unanswered, we assign emails to make it obvious who is responsible for what, and being able to tag and comment lets us effortlessly triage requests. Front has probably cut down the time we spend dealing with emails by 50-60%, and it's a must-have for any company or team dealing with shared accounts.

Pros

The integrations are great (especially for staying on top of Twitter!), there's a solid iOS app, the support staff are incredibly responsive, and generally Front is just wonderfully easy to use and understand.

Cons

None right now! Whenever I have gripes they're resolved so quickly I can hardly keep up :)

Source: GetApp
 

Jodi from Clara Labs
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2015

November 2015

Best way to support customers!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Front is a great helpdesk, super flexible and easy to use. We can use the iOS and Android app too! 
The support team is wonderful and values / implements feedback. Team is lightning fast with responses.

Pros

Support is awesome and responsive!
Visibility across teams!
Super easy to use!
Fast app!
Introducing new features continuously!
The Front Team LOVES feedback!
In app chat is very responsive!

Cons

Of course some bugs exists but, their customer support team is amazingly fast at resolving.

Source: GetApp