Front software


77 reviews(4.5/5)
77 reviews(4.5/5)

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Support is provided via email and an online support forum. Pricing is per user per month, billed annually.

Supported Operating System(s):
Web browser (OS agnostic)

77 Reviews of Front

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  • Amanda from SeatEngine Ticketing

    August 2018

    Great for Collaborating on Projects.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients.

    Cons

    There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Front it's a great application to connect within an company, really helped our internal workflow !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business.

    Cons

    Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    July 2018

    Front it's a great tool to communicate within an organisation, really helped our internal workflow !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shared inboxes are very handy. No need for the logistical nightmare of reply all or the inconvenience of cc.The tag functionality is fantastic.

    Cons

    No major problems found. Although it does not affect me directly, I have been told it is somewhat pricey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    I have been using Slack as the main form of communication at my workplace and it has been great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Call quality is amazing - especially compared to other software that does the same functionality like skype for busnisses or starleaf.

    Cons

    The only con I have encountered so far have been some unfortunate crashes. But nothing too constant or major.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Knut from PARK STREET IMPORTS

    July 2018

    Though the program is new, updates are implemented fast and features added monthly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the visual setup and easy management of emails. I can snooze, archive, send later, comment and discuss emails with teammates etc. Fantastic

    Cons

    Lacking in formatting and Office package compatibility, which is difficult as I use the Office package a lot.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Front has allowed our company to save about a 5 to 1 ROI in time savings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

    Pros

    Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

    The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

    Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

    Cons

    The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Eh, it's okay. It's really buggy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

    Cons

    Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Front, frontapp.com, inc.

    July 2018

    I am happy that you enjoy Front's snoozing feature, and API abilities. I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com). You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom). We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing. Thanks for your feedback. Olivier from Front

  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    I absolutely love Truly. I've been using this software for about a few months now and it's great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to work on shared emails and respond to emails efficiently. The ability to monitor the emails and provide QA feedback.

    Pros

    I love how easy it is to arrange your inboxes in an orderly way and how easy it is to respond and archive emails. It makes it look very organized - I like that you can have all company inboxes and anyone can work on an email. I like that I can mention a colleague on an email I want her/him to respond to.

    Cons

    I would like the option to see what my colleague is writing on a ticket that's inside a shared inbox. I think that would be a useful tool to add.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    great tool to connect several email addresses into one place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration

    Cons

    The app is limited to the email functionality, for us it's hard to keep track of the emails received, categorise them and make statistics with them

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Talent Inc.

    Number of employees: 51-200 employees

    July 2018

    We use Front to work with client emails and it is a true god-send.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since I work remotely, the ability to be able to communicate within the program with my co-workers and managers is amazing, and allows me to collaborate with the others on my team in a way that is beneficial to everyone involved.

    Pros

    I absolutely love the ability to assign/reassign emails as well as the ability to tag co-workers to ask questions/or for help to respond to emails. Since I work remotely, these two abilities are truly amazing to be able to collaborate and discuss emails with co-workers and my managers.

    Cons

    I don't know that there is anything that I *actively* dislike, it can sometimes be hard to find emails once they have been archived, but on the whole, I have not had any real bad experiences with Front.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Wes from ClickUp

    Number of employees: 51-200 employees

    June 2018

    We love front, it's been a blessing to our customer service team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's well organized and has a ton of features. They're constantly building new stuff and adding to the platform

    Cons

    It's honestly pretty buggy. Like lots of little random bugs. It feels like a lot of the functionality was thrown together quickly, but it works for the most part

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    June 2018

    Has helped organize email queues and gives access for all hands in the team to work alongside

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped clean email queues faster

    Pros

    It facilitates the visibility of tickets for the whole team.
    Helps teammates collaborate and input opinions about what is the most appropriate response for one email.
    Maintains queues organized and separated.

    Cons

    The amount of inboxes can be overwhelming if not all are used.
    Open tickets might sometimes be dismissed or forgotten due to the fact they are already assigned to someone else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Pretty Good Software with a few Kinks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has definitely helped my team organize and collaborate on emails. We switched away from Outlook/Kayako to Front and while Front is good for the most part, there are some things it is lacking. No way to setup a ticket system or unique conversation identifier. Difficult merging/unmerging for conversations. Poor rule setup. Inadequate team management abilities. Slow development. Overall the software has helped in some ways and hurt in others. If I had it to do over again, I am about 65% sure I would have chosen a different platform.

    Pros

    Much better way to share and collaborate on emails than on outlook 365 or any other platform. Easy to attach files to comments, tag or assign other team members. Lots of behind the scenes usability.

    Cons

    Lacking on flexibility, Inadequate rules setup, Chat is not up to par with other platforms, Slow/Unwilling to implement meaningful software updates

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Collaborative Inbox for Small Team

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Front allows our small team to share an inbox of customer support emails, in addition to the calls we receive, and organize them to best see the types of emails that we are receiving. Additionally, the tags allow us to track what types of emails and calls we receive to determine our weaknesses.

    Cons

    I would like to see the calls and emails integrated into the same threads within the customer history page in a timeline. Additionally, I wish Front integrated with other software in a more productive manner.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Wataru from Partnerhero Inc.

    Number of employees: 201-500 employees

    June 2018

    My comfortable office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Without this email, I won't be able to handle my emails at the workplace. Oh, I forgot to mention that the "Undo send" feature saved my life few times.

    Pros

    Searchability of emails. And good integrity with other common tools including Slack, Trello and Asana

    Cons

    This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view? This may save few hundreds of clicks per week.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hector from Partner hero

    June 2018

    Frontera Is justo amazing! It males us as a support team get a really clear view of the user's issue

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like front's UI and how we can change themes. Also, the private and team tags is basic for our wupport team to have an easier way to track specific tickets.

    Cons

    I would love to have more fonts added, the ability to add larger files to our emails and more characters for the FB inbox.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bhaskar from Wego

    Number of employees: 51-200 employees

    June 2018

    Simple and quickest way for the team communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It delivers a great customer experience.

    Pros

    1) It's the simplest tool I have ever used.
    2) Delivers a great customer experience
    3) Your team members automatically get's the updates on the communication.
    4)Team inbox has enabled us to be more collaborative and responsive to the customer queries.

    Cons

    I don't find any major issue except the pricing. I would highly recommend this product to everyone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Specright

    June 2018

    Respond without changing screens or logging in!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that you can respond to your chat directly from your inbox. It makes it so simple and effortless to respond quickly, and bring value to those who are interacting with you.

    Cons

    I wish that there was a little more customization/personalization potential, but honestly there are so many positives that it is a drop in the bucket!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Great for producing tickets for emails

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Front has a very strong brand design and it is simple and easy to work their software. My team has found it more useful for project management rather than just email. We are able to create tickets, follow-up on projects, answer to people's emails, etc.

    Cons

    I wish I was able to customize this more. I would like to be able to make appointments or create meetings with this software, but there is no calendar capability. Also wish I could make folders like in outlook to categorize and prioritize.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carry from EzTix Event Ticketing

    May 2018

    Front is generally great but there are a few features that are not fully fledged out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how it connects my other products and especially the feature about assigning or looping in other team members and creating a thread about an email. It keeps things organized and makes my life less confusing!

    Cons

    I don't like the send later functionality. The software doesn't mention or give the option to select time zone, which can be an issue when you work across many offices, and also doesn't have a summary or a warning before firing off an email. I think it would be more beneficial to schedule a send and then have the ability to edit the delivery time, access those emails etc in a clear and easy way

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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