Front Software


 

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Support is provided via email and an online support forum. Pricing is per user per month, billed annually.

 

Front - Create rules
 
  • Front - Create rules
    Create rules
  • Front - Discuss messages
    Discuss messages
  • Front - Reply to messages
    Reply to messages
  • Front - Reports
    Reports
  • Front - Integrations
    Integrations
  • Front - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of Front

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Caitlin from FLDWRK

January 2018

January 2018

Would highly recommend Front to any growing business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

First, front streamlines all of our team communication in one place. It allows for teams to have visibility on incoming messages/inquiries, assign them to the appropriate staff member, and even have internal conversations/notes that are not visible to the customer. You can also set reminders, alerts (i.e. snoozing a conversation for a few days), and set time-saving canned/saved responses. It's incredibly user-friendly.

Cons

First, It's very expensive.

Review Source: Capterra
 


December 2017

December 2017

Front is great, period. Especially if you have multiple businesses

Ease-of-use

Functionality

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Value for Money

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Pros

I love that you can hook up email, text, and most other types of messaging together and answer everything from one place

Cons

I don't like the fact that it costs a good amount, but then again I am price sensitive so there you have it.

Review Source: Capterra
 

Madelin from Slingshot, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Front helps my company keep up with our work easily and efficiently.

Ease-of-use

Functionality

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Value for Money

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Pros

My company is a call center, and we use Front to help organize and track our leads. Often our customer service department will take web chats, which are then viewed by sales through front. We really enjoy the ability to sort multiple inboxes, add tags as well as comments. We also have many users, so each representative can track the leads they have submitted, tagged or commented on.

Cons

We came to a point where our growth was too large for Front alone. We designed our own web application to work in tandem with front, because the reporting was not the easiest to use.

Review Source: Capterra
 


November 2017

November 2017

Just like an email

Ease-of-use

Functionality

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Value for Money

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Pros

Front is a great alternative place to keep your documents. It's like an email but you can feel comfortable with multiple people working in it. You can leave notes in response to specific documents showing the progress of a certain task. A great platform to organize thise

Cons

It could be a little redundant if you don't have a use for a hub for all of your info, or if you don't have forms that need to be reviewed. It could not be as secure as you might need.

Review Source: Capterra
 


November 2017

November 2017

Review for Front

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Pros

The setup for any custom organizations or flows is much more approachable and easy to understand than something like Gmail where it's a bit hidden away in its settings and sometimes tough to navigate.

Cons

The overall shift to having to archive everything. I found it difficult at first, and am still having a tough time, fully archiving something as if to say "I'm done with this". I still find comfort in seeing all past emails I've dealt with to know there's nothing I'm missing.

Review Source: GetApp
 

Gibeth from Pavilion Church

November 2017

November 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Pros

Pros: this software is easy to use and allows you to do a lot of what you need. It allows you to see everything in one place.

Cons

Cons: I tired the the free version so it wasn't bad. But, to be a member it is a bit costly.

Review Source: Capterra
 

Eric from EMJA Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Lacks "basic" email functionality that would save you time. Instead, using Front adds more time...

Ease-of-use

Functionality

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Value for Money

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Team functions.

Pros

Team Inboxes, rules, snooze feature, etc. are all great features that not many other programs have. But like with everything, the added features are great but they are missing some very important "email management" features that just kill your time.

Cons

If your used to using Gmail, FastMail, ReplyManager, etc. well get ready to "wait" your life away on FrontApp if you attach a lot of files to emails. Other email programs they allow you to "send" email while it uploads the images in the background, not on FrontApp you will wait, wait, wait on images to upload allowing you to click send on emails (terrible flaw IMO). Also, make sure you have a mouse with a scroll up/down wheel as "page up" or "page down" is totally useless in FrontApp within browser or windows app, etc.

Review Source: Capterra
 

Kyle from Morty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Solves the shared inbox issue that every growing company faces

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.

Easier than running separate Customer Service Outreach platforms, when Front does everything.

Cons

Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together.

Review Source: GetApp
 

Daniel from G-Style USA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Perfect Mail Organization Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

Cons

I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

Review Source: Capterra
 

Stefanos from Resin.io
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Excellent tool for a team that has a number of email accounts!

Ease-of-use

Functionality

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Value for Money

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Centralized mail management was the main reason for choosing Front. It is a great tool indeed.

Pros

Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:

- User friendly interface
- Customization
- Excellent support

All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Cons

Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Review Source: Capterra
 

Jeni from Kabrit Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Front would work well for a motivated team

Ease-of-use

Functionality

Product Quality

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Pros

It integrates with your Facebook Page
It was pleasant to use
The customer service team was responsive when I had a problem

Cons

It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this)
The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.

Review Source: GetApp
 

Nathan from Slingshot
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

A Flexible Software that you can fit to your needs

Ease-of-use

Functionality

Product Quality

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Value for Money

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Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.

Pros

It is very flexible and allows you to do a lot of what you need.

Cons

It is very expensive per user.

Advice to Others

Talk to the customer service team about how it can apply to your company's needs. They are very helpful.

Review Source: Capterra
 

Niklas from Exposify

December 2016

December 2016

This is a better help desk

Ease-of-use

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Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

Review Source: Capterra
 

Amber from Bellhops

November 2016

November 2016

Perfect for working cross departmentally

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Front is the best solution for multi-team organizations that need access to all customer communications.

Review Source: Capterra
 

Stefany from MRG.NYC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Organized and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries.

The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people.

Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Pros

Easy to use, scalable to any size company and has a fantastic phone app.

Cons

No issues so far.

Advice to Others

Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.

Review Source: Capterra
 

Shad from Real Hit Media

April 2016

April 2016

Amazing customer support and a very innovative approach to managing TEAM email accounts

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.

Review Source: Capterra
 

Christina from PlateJoy

April 2016

April 2016

I <3 Front!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it!

The Front team is also really friendly and constantly innovating and implementing improvements.

Review Source: Capterra
 

Daniel M.J. Number of employees: 2-10 employees Employees number: 2-10 employees

December 2015

December 2015

The Future of Email

Ease-of-use

Product Quality

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After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with.

The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.

Pros

Easy to use
Always updating
Always adding new integrations
Great user interface
Mobile app
Affordable

Cons

I can no longer use any other email clients

Review Source: GetApp
 

Bruno from Trackin
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2015

December 2015

Awesome product!

Ease-of-use

Product Quality

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Value for Money

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Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.

Pros

easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.

Cons

nothing i can think of right now

Review Source: GetApp
 


November 2015

November 2015

Front is the best!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don’t miss any message anymore and our response time was divided by 2!

Pros

Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap

Cons

Cons: For what we need it to do, there aren't any cons that I can think of.

Review Source: GetApp