Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Support is provided via email and an online support forum. Pricing is per user per month, billed annually.



88 Reviews of Front

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 88 reviews

December 2018

Matt from Instructure

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Front is the best tool we ever added to our team!

Pros

Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time.

Cons

Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Front is amazing!

Pros

Our entire team can communicate and find customer orders in one easy place thanks to front. We can add comments to orders and all be in the loop with a moments glance!

Cons

We miss the previous version which had a gray screen versus the white, harder on our eyes in a bright office.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Making Working Remotely Easier

Pros

I work remotely, as does the rest of the team I belong to, and using Front to coordinate client emails is essential to presenting a united front in terms of responses and feedback. The ability to tag, comment and reassign is especially helpful in providing clients with a consistent and uniform voice when answering.

Cons

If I had something that I like least about Front, it is the problems that can arise from someone re-opening an already archived email. It can cause the email to show up in the inbox of the individual who archived it and nothing can be done with it, and it is a pain to make it re-archive.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Elegant App for Small Teams

Pros

It is an elegantly designed application that offers a great user interface and experience.

Cons

The desktop version of the app sometimes crashes.

November 2018

Nic from Northerly

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A good fit for multi-inbox management and delegation

Overall, Front is a pleasure to use because it is feature-filled yet not overwhelming, and certainly one of more aesthetically-pleasing apps in our workflow. I appreciate that as I use Front, I am motivated to quickly process messages and get to inbox zero.

Pros

From the moment you launch either the desktop, web or mobile views, Front is an easy-on-the-eyes tool for processing high volumes of email in an efficient way. Unlike other solutions I have explored, Front finds the right balance between traditional inbox and ticket-based helpdesks -- both of which have strengths for digital comms power users. In Front you will find useful tools for snoozing messages, discussing messages in an iMessage-style chat and most importantly, delegating emails to specific team members using the 'Assign To' function. Teams that utilize Slack in their workflows will appreciate Front's Slack integration which lets you seamlessly move conversations to and from the chat platform. Two smaller but highly valuable features are the ability to set a buffer between when you click send on an email and when the message is actually sent, allowing you to cancel a misfired email, and the auto BCC feature which is great for logging emails in our CRM.

Cons

There are two annoyances I have with Front. First, the app doesn't seem to properly process received calendar invitations. Instead of allowing me to accept, decline or otherwise respond to invitations, Front simply downloads the .ics file, which is then opened in my default calendar app, Outlook. Second, though Front syncs with Office 365, messages deleted in Front are not removed from Outlook. For some users this may be beneficial, but for me it creates extra work and annoyance.

November 2018

Are from Hjelle Regnskap

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

KEEP AWAY!

Worst customer experience I have ever seen! They promised one price, but after about a year they suddenly doubled the price without even telling us. Suddenly 15 000 USD was withdrawn from our account. Borderline steeling if you ask me.

Pros

The way they priced the product before doubling the price.

Cons

Doubling the price without telling us. Stole 15 000 USD from our account and cannot explain how they calculated that amount.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Great Collaboration Tool but Highly Non-Customizable and Expensive

After a year of using it, the software has definitely shown that if you're not collaborating on emails, you've been missing out. BUT, the lack of flexibility in the software has me searching out other options for an email client.

Pros

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Cons

No built-in spam filtering. Have to use your own email provider for that. Extras like additional roles and the ability to separate teams is too expensive. The software can't be customized aside from creating rules, which don't always cover what you needed done.

September 2018

Mike from Vindy HQ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Best email app out there

Really, really good!

Pros

Easy set-up, great usability and finally a good way to work on emails together.

Cons

Nothing about the Front email software. The Front chat software could use some optimization I guess. For example: I don't think the messages in the Front app are clear wether it's an email or chat. While chat is more urgent than responding to an email, it would be better if these two are more separated from each other.

September 2018

Tais from Carphone Warehouse

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

It makes easy to interact with my colleagues!

Pros

Shared inboxes is the thing I like the most. It's easy to update my work colleagues. Managers use it frequently to let us know the latest news from work.

Cons

I personally haven't found any problem or dislike at the moment, if I'm honest.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Management software linked to the emails

Pros

First, as I have tried several task management softwares, I appreciate how this tool allowed me to integrate the data that I already have in other softwares. Secondly, the functions available even through the emails are super useful.

Cons

The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

One of the best communication softwares out there

Front App offers the whole thing you would desire from a team-based support and email management system. The pricing form may not effort for all types of corporation.

Pros

In this modern era, we are paid for numerous prospects to modify the world, and even fewer while these prospects are with a collection of diligent, compassionate, and modest persons. I can effortlessly say Front App is one of these prospects. In my time here, I have been continuously challenged by the working team's grit and inquisitiveness; asking hard questions to explain hard problems. Furthermore, I am continually enthused by how everybody celebrates their achievements or be trained from their stumbles with an air of elegance, forever determined for the continuous enhancement as an individual, for their team, and for the corporation.

Cons

Individuals here are super fervent concerning what they achieve, but occasionally that can direct to irregular work/life stability. It is also quite costly.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Good email tool

Pros

Good collaborative email tool for multiple people managing the same inbox

Cons

Some of the rules/presences can be difficult to dial in

August 2018

Emma from Kurasu

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2018

Customer support has never been better

Pros

It's easy to use, you can integrate various email addresses into one main account. You can assign emails to team members and converse with team members in the same interface as the customer email. It's very easy to manage. Our customer support is very fast and effective because of this!

Cons

At first it took getting used to. There could be a better how-to guide!

August 2018

Amanda from SeatEngine Ticketing

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Great for Collaborating on Projects.

Pros

This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients.

Cons

There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Front it's a great application to connect within an company, really helped our internal workflow !

Pros

The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business.

Cons

Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Front it's a great tool to communicate within an organisation, really helped our internal workflow !

Pros

Shared inboxes are very handy. No need for the logistical nightmare of reply all or the inconvenience of cc.The tag functionality is fantastic.

Cons

No major problems found. Although it does not affect me directly, I have been told it is somewhat pricey.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

I have been using Slack as the main form of communication at my workplace and it has been great.

Pros

Call quality is amazing - especially compared to other software that does the same functionality like skype for busnisses or starleaf.

Cons

The only con I have encountered so far have been some unfortunate crashes. But nothing too constant or major.

July 2018

Knut from PARK STREET IMPORTS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Though the program is new, updates are implemented fast and features added monthly

Pros

I love the visual setup and easy management of emails. I can snooze, archive, send later, comment and discuss emails with teammates etc. Fantastic

Cons

Lacking in formatting and Office package compatibility, which is difficult as I use the Office package a lot.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Front has allowed our company to save about a 5 to 1 ROI in time savings

Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Pros

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Cons

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Eh, it's okay. It's really buggy

Pros

I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

Cons

Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

Response from Front of frontapp.com, inc.

Replied July 2018

I am happy that you enjoy Front's snoozing feature, and API abilities. I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com). You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom). We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing. Thanks for your feedback. Olivier from Front