Engaging Intranet

An intranet that engaged the staff and is one place to find out news/olds/information and who is who inside the business. A place where users can come and see themselves in the business, who and what they are and how they fit in.

Pros

Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality. Staff member profiles, that we integrate with G-Suite are helpful and enable users to customize themselves and their images as well as professional profiles. The news section is easy to add and manage the posts as well as items for sale and internal vacancies. The search function is excellent and returns a good set of relevant results to all users from all areas. The Admin area is well laid out and easy to follow with a good range of depth and when you want to do something not available the support team can help you out. Allowing internal and external users means our board members can see what is going on inside of the organisation without death by email.

Cons

Would be nice to have threaded discussions. Creates a number of library groups in g-suite and does not do a great job of cleaning up after itself when groups are removed, unused or empty.

A dedicated team and customer service makes a difference

We've implemented and used the Jostle platform for almost three years, and since starting, with my current organization, I've been working with the Jostle team quite closely. The Jostle team is very responsive, and dedicated to providing great customer service and support. The 400+ employees at our organization have varying degrees of technical savviness. One main challenge we have is teaching them the essence of great internal communication and content sharing in moving the company towards our business objectives. When we reached out to Jostle, they were very welcoming and embraced the idea that I had pitched them in order to help our employees familiarize themselves. That was, a digital workshop. Two members of the team built a presentation and workbook, then led a two hour session at our company's digital workshop. They were amazing as you can tell how invested they are with all of this training, and ensuring that our employees are utilizing the Jostle platform to its fullest potential. Other than the staff at Jostle, I thought that they are very responsive with customer feedback. They are always taking suggestions from their users and if it makes sense, the feature becomes available to Jostle users. I think that is amazing, since from my experience, most Intranet platforms are always outdated and lacking innovation. Jostle is easy to use, understand, and simple in it's features, layouts, and functionalities. I would highly recommend them.

Pros

Ease of use, simple to use content curation features, ability to visually represent important information in an organized fashion. Very modern and polished.

Cons

The ability to disable certain features when they aren't being used. I think reporting and metrics could be more comprehensive and visual. Maybe the integration of some sort of visual dashboard that allows for goal tracking.

I just can’t get on board with Jostle

Not good...I miss Workplace.

Pros

I wish I could have positives about Jostle. If I had to come up with one, it would be having multiple columns viewable at a glance.

Cons

Using the website on my phone is unnerving to say the least. Through the website on my phone, I can’t even post updates half of the time. Pictures don’t want to update, the news feed gets stuck. Now I will say...these issues only happen on my iPhone. However, I have verified on other phones and co-workers say it happens to them on their mobile devices as well.

Great platform with fantastic support!

I've worked with the Jostle platform for a year and a half and have had many good experiences and business successes. I cannot rate enough how great it is to have a knowledgeable and helpful designated account manager (Sally Smith) who is my main point of contact and is always happy to discuss our platform use and suggest new ways of working along with answering any queries I have. This makes our user experience of Jostle align with our business strategy and values, as well as ensuring we continue to optimise the platform when new changes are introduced. I also rate the forum very highly as it's great to be able to discuss thoughts/ideas/best practice with other Jostle users outside of our organisation - and it's great that conversations on the forum are heard by the Jostle team and often make their way into the Jostle newsletter and ultimately influence platform developments and changes.

Pros

The ease of use, how the interface resembles social media and encourages full company engagement

Cons

Some of the areas on the platform are not relevant to our business, but there is not anything we can do to reallocate these sections into something more appropriate. It means the sections remain unused. (not a massive issue as we tend to focus our attention on the News section anyway)

Intranet done right!

We have been using Jostle for a few years. It has transformed how our employees interact with each and how we share files. Our company is disbursed across the US and it sometimes feels like you are on an island all by yourself. Having a central place to log in to for news and important files really helps our employees feel like part of the fold. The picture directory is great and the shout out feed as well. The admin section can be a little confusing but that is it. We've also been able to get some new features added to support our company. The customer service is GREAT. It's a great product, it is actively developed and the customer service is top tier. Don't hesitate to sign up.

Pros

G-Suite integration Easy to use Actively developed Picture directory Interactive Org Chart

Cons

The admin section can be confusion The Library can be confusing to navigate