SmartQED provides a clear visualization of your Incidents that allows management to understand and fix processes in realtime. - Very good login and onboarding process. - The process flow was really good as the associations are tracked well. - Autogenerating sample problems is a good features to have a template from which we can start building. - Audit Data and History gives a very good feature for the Incident Managers to track changes clearly

Did not come to a point where there was any problem was not solved, will review if there is any.

There is an urgent need of such a VISUAL tool in the area of Problem solving, Knowledge analysis and Incident management. This innovative tool servers a greater purpose.

- Visualization - Ease of Use - Customization features - Layout of menus etc

- Some areas can be automized as a continuous improvement

This should really help in reducing the time of manual intervention though it's augmented intelligence, as this is based on historical key stroke search by human earlier as per the logical flow created

Presentation and efforts are costant and making the smile on the customers

Time taken to understand the technicalities which would ideally can be little simplifies way.

The fish bone model ,it grabs the input and and put it in model .Helps in identifying the root cause.

Not sure . Have to check extensively to use