Also useful in finding out the experts in certain areas and questions in that area. The team is eager to improve the tool by adding new features.

Gamification/recognition was good motivation for team members to engage with the platform. Pricing was straightforward and our tier fits our company well.

Overall really good experience, very good offering of Q&A in enterprise space.

If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable.

It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.

Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question).

We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.

I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.

Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself.

Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

But this was quickly resolved when I brought it up. I think what makes this product great is the customer support.

If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Missing in-app notifications; there is only email notifications. Weak for knowledge base use (could use more tree-structure navigation and more wiki-style).

They are knowledgeable, friendly, professional and simply excellent.

Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

From users point of view, experience is great and solution is easy to use.

I dislike the actual format that the software is put in. It feels a bit off to me and I think a redesign is needed.

Slack integration is poor, can just inform that a question was asked, and don't get additional notifications or interactions as more things happen.

However, the very best part of AnswerHub is their amazing Customer Service. Everyone we have dealt with has been professional, intelligent, patient and a joy to work with.

It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Functionality and features of the site are nice, the site layout is well done also, overall pleased with the product.

AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API.

The folks at DZone are wonderfully responsive both electronically and in person.

US Dollar

AlumnForce is a cloud-based alumni success platform, designed to help build online alumni communities and engage students, alumni, teachers and recruiters within one central platform. The solution allows educational institutions and alumni communities to build a custom online network by combining features such as an online directory, online event ticketing, user management, newsletter management, job boards, surveys and polls, membership management, and more.


AlumnForce can be used to locate lost alumni with graduate tracking tools, an online directory, and a "wanted" feature for searching for inactive members. The platform can also be used to help alumni find jobs using features such as an integrated CV bank, employability reporting, company profiles, internship agreements, a job board and recruiter accounts.



LongDescription

Member Communities

Job Board

Member Accounts

Newsletter Management

Electronic Payments

Committee Management

Dues Management

Activity/News Feed

Financial Management

For Nonprofits

Attendance Management

Calendar Management

Member Database

Data Import/Export

Group Management

Email Templates

Content Management

Email Marketing

User Profiles

List Management

Election Management

Wiki

Grant Management

Data Security

Discussions/Forums

Membership Management

Media Library

Fundraising Management

Social Media Integration

Event Ticketing

Reporting & Statistics

Moderation

Blogs

Volunteer Management

Real-Time Chat

Event Management

Advertising Management

Website Management

Real-Time Reporting

Chapter Management

Contact Database

Mailing List Management

Donor Management

Member Portal

Private Network

Search/Filter

Member Directory

For Alumni Associations

Engagement Tracking

Surveys & Feedback

User Management

Personalization

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Single Sign On

Credit Card Processing

Registration Management

Customizable Fields

Content Library

Contact Management

Mobile Access

Filtering

Event Scheduling

Email Management

Activity Dashboard

Alerts/Notifications

Built-In Database

Chat/Messaging

Event Calendar

Multi-Language

Customizable Branding

Customizable Forms

Drag & Drop

Tagging

Gamification

Third-Party Integrations

Online Forums

Campaign Management

Commenting/Notes

Active Directory Integration

Communication Management

Employee Database

Customizable Templates

Employee Profiles

Contact AlumnForce for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AlumnForce

In Person

Live Online

Webinars

Documentation

Videos

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries.


AnswerHub enables team collaboration and ideation, customer self-service portals and privately managed Q&A sites. Users can share information among team members, propose and track the progress of ideas and build a knowledge base for both customers and partners.


AnswerHub includes built-in gamification, so users can recognize and reward team members for their knowledge. Team members can be identified according to their field of expertise enabling fresh queries to be routed to the specific people.


AnswerHub offers services on a monthly subscription basis that includes support via an online knowledge base including tutorials, case studies and eBooks and through a ticketing portal.



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