AnswerHub vs Higher Logic Vanilla

RATING:

4.2

(34)

AnswerHub has 34 reviews and a rating of 4.18 / 5 stars vs Higher Logic Vanilla which has 63 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (34)
4.4 (63)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
June 2, 2022
August 1, 2022
Pros/Cons
  • Pros

  • It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.
  • We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.
  • Cons

  • If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable.
  • Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question).
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  • Pros

  • By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
  • We needed a solution with a robust API and Vanilla has done a really great job on that front.
  • Cons

  • There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year.
  • Also, the migration from staging to live is manual and open to user error. Image compression (or the lack of) has been a big issue for us as our sites are very visual and performance has suffered.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos