About Crowdstack Pro

Crowdstack is a hosted, feature-rich online community platform. The platform supports various types of content including forums, blogs, pips (status updates), chat rooms and events, calendar, clips (photos, music, videos and document sharing), databases and private messaging.

Crowdstack also supports:

Automation Rules - automated admin actions for new member onboarding, member screening, content screening, inactive member outreach, and more.

Groups: can be public, private or hidden. Teams can create an unlimited number of groups within the community. You control who can create groups. Each group site comprises its own set of content modules (blogs, clips, forums, chat, etc.) and permissions.

Widgets: community content widgets can be embedd...


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Supported Operating System(s):

11 Reviews of Crowdstack Pro

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

January 2018

User Profile Picture

Mary from Comprehensive Securities Compliance Solutions, Inc. dba CS2

Verified Reviewer

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent system and support for our client community

We are a B2B consulting firm and we use Hoop.la for our online client community. This has allowed us to evolve away from hourly and project services to a much more efficient and interactive model where all clients have access to a library of documents and videos ("clips" in Hoop.la terms), discussion forums, calendars, live chat events, etc. You create permission groups ("circles") and set what members can and can't do; new members are assigned to one or more circles. Very easy to set up and customize even if, like me, you do not know a lot about CSS or HTML. Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional. Our community is professional rather than social in nature so we needed some customization to meet the needs of our clients, and they accomplished these on time and on budget, with great results. I highly recommend Hoop.la. I stumbled on them when looking for a live chat system, and then realized they did that plus almost everything else we needed to make a new online community a reality.

Pros

Easy set up ' customization; permissioning; moderation; live chat; forums, and calendars, A+ support

Response from Social Strata

Replied April 2019

Awesome, thanks for sharing your experience!

June 2020

Aaron from Extension Foundation

Company Size: 2-10 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Finally, a platform designed for scale!

It solved a huge visibility issue and we've been able to increase engagement for online events significantly. It has created a much higher awareness of our work and what we have to offer.

Pros

It is just too easy to use and manage as an administrator. It is really an excellent communication, collaboration, and marketing platform that enables us to grow and reach our audience seamlessly.

Cons

I do wish I could cross post between subgroups and the main page.

Reasons for Switching to Crowdstack Pro

User experience was not great. Support was not great. And it had a fairly clunky feel.

Response from Social Strata

Replied June 2020

Thank you so much, Aaron!

May 2019

Briana from The Penny Hoarder

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Hoop.la's robust feature set makes it a game changer!

Hoop.la has definitely given us the opportunity to create a very exclusive community for our members. I will admit that the RightStart process was not as intuitive as I'd hoped, and it's more of a "learn as you go" type of experience, but we're super excited with what we're going to be able to accomplish!

Pros

The robust set of features and customization is incredibly attractive. The sky is the limit when it comes to creating an environment exactly how you envisioned it.

Cons

The backend of the site could be a lot more intuitive. There are lots of workarounds that you need to do in order to implement certain actions. It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.

Response from Social Strata

Replied May 2019

Thanks for the feedback, Briana!

January 2015

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Free Trial

Review Source: GetApp


January 2015

Hoop.la makes it so easy!

We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros

Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons

User documentation could be better, especially in the area of registration and enrollment and theme creation.

Response from Social Strata

Replied January 2015

Thank you very much for sharing your experience! We love working with you.

June 2020

User Profile Picture

Caitlin from Pivotal New Mexico

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Customer Service is Amazing!

Pros

Crowdstack has helped us determine the best options for our online community. They have been a wonderful resource and very responsive to emails and questions as we look to expand our community reach!

Cons

The product takes a bit of time to get familiar with, but it's definitely worth it!

Response from Social Strata

Replied June 2020

Your team is so wonderful to work with, thank you for sharing your experience!