About Higher Logic


Higher Logic is an online community management software. It creates a place where customers interact with each other. It helps in building brand loyalty and creates a peer-to-peer support environment.

Higher Logic's platform is for business to people as well as for people to people. It helps in creating deeper relationships with customers and deliver better customer experiences.

Higher Logic’s solutions include online communities, marketing automation and integrated platforms. Online communities help in improving customer support, creating knowledge bases, increasing retention rates, driving new revenues and building advocacy. Key benefits include custom automated workflows and campaigns, extensive tracking, reporting, analytics, customer relationship management and AMS integrations, contact scoring, website tracking and social media integration with automated engagement.

Higher Logic’s integration platform helps in attracting new members, driving retentions, encouraging engagements and increasing revenues. It is available on iOS and Android stores.



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Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of Higher Logic

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

4 stars

(27)

3 stars

(5)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 63 reviews

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November 2018

Kimberly from National Society of Professional Engineers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

November 2018

HL Community Platform engages members and aids committee work

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.

November 2018

Kendall from Qualifacts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Gets the right information to the right people at the right time.

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Excellent tool for member retention

Pros

We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.

Cons

There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.

November 2018

Kelly from Missouri School Boards' Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Online Community User

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

January 2019

Jessica from Fortinet

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2019

Growing Pains to the Max

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Easy platform to adapt to for staff and members

It has been a really great experience and the Higher Logic team is awesome!

Pros

I prefer this software because members need something that is convenient and enables them to talk to each other without the hassle. This gives them a place to talk, share documents, have private conversations, etc. As a community manager, I can maintain the back-end without interruption to their natural dialogue.

Cons

I customized the design because I needed it to be "pretty." I think if it were easier to make it a bit more natural to websites within the tool, that would be the only change I would make at the moment.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Amazing tool for member engagement

Pros

Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.

Cons

You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Best Support in the Software World

We came to Higher Logic 8 years ago and have been a loyal customer ever since. We have recently added the Informz product to our services for our members and the integration with our community site and AMS was seamless mostly due to Higher Logic's support team.

Pros

Set up and ease of use are amazing. Higher Logic Support stays with you from integration through your entire life cycle of the software. You never feel like you have been left on your own.

Cons

Need a few more levels on the admin side. there are community admins but they should have the ability to impersonate members in order to assist them.

November 2018

DeAnna from American College of Emergency Physicians

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Great Member Engagement

Our members and staff both love our new community. We went from a listserv type of system that didn't have great archive capabilities to Higher logic and now we have awesome archives, tagging and increased member engagement. The automation have also made staff's job a lot easier. It isn't quite set it and forget it but its close. We don't have to specifically go back and add members, this is just done through automations.

Pros

The ability to have a history of the topics members have discussed that is easily searchable and organizable with tags.

Cons

We had a few hic ups when we switched integrations to a new AMS system but we contacted our customer service manager and she worked it out and got things running again.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2018

Higher Logic is a great tool for reaching out to our members

My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.

Pros

I like the ease of being able to use the community as both an admin and user. It is very user-friendly and integrates well with our customer management software.

Cons

Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.

November 2018

Leslie from Oregon Society of CPAs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Higher Logic community is great for professional associations

It's been great. No major complaints -- just the note about upgrades not being obvious.

Pros

It is adult social media for professionals! Great place for members to share their expertise and ask questions privately, exclusive to an audience of colleagues who understand their issues and concerns.

Cons

The upgrades and how to take advantage of them isn't always obvious.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2018

Everything we need in one place

We moved to Higher Logic to host our website as well as our online community for an education association. The transition to the new website and community was seamless from our members' perspective! They found using Higher Logic's community functionality to be very user friendly and we have a very active online community. Integrating the community tools into the CMS also gives us some great ways to highlight the community on our website.

Pros

The ability to integrate the CMS, email automation and online community.

Cons

Resource library tool has an outdated look and feel and has limited functionality.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2018

More Learning

Overall, I learn more daily. i am still trying to get buy-in from my association, but I am fighting for HL because I believe it is capable of so much more.

Pros

I like how easy it is to learn how to use the product. I love how information is easy to find.

Cons

I think training for community managers should be longer. After 2.5 years of being on the platform, I am just learning things I need to know. However, since being CM, there is so much I need to know and I wish i would have gotten all of this information prior to be becoming the CM.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

November 2018

Constantly Improving - So much more coming

After I attending conference, I will make sure to be more involved in the HUG communities. I realized that I am missing out on so much content.

Pros

I love the ability the system gives us to connect members, provide them with resources and actually reach all of the members using the system all at once.

Cons

It is difficult to make changes and its not very intuitive. I am excited for the changes being made to the admin section, I hope these updates make it easier to changes and access different features.

November 2018