About Higher Logic

Higher Logic is an online community management software. It creates a place where customers interact with each other. It helps in building brand loyalty and creates a peer-to-peer support environment.

Higher Logic's platform is for business to people as well as for people to people. It helps in creating deeper relationships with customers and deliver better customer experiences.

Higher Logic’s solutions include online communities, marketing automation and integrated platforms. Online communities help in improving customer support, creating knowledge bases, increasing retention rates, driving new revenues and building advocacy. Key benefits include custom automated workflows and campaigns, extensive tracking, reporting, analytics, customer relati...


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Supported Operating System(s):

Web browser (OS agnostic)

92 Reviews of Higher Logic

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(47)

47

4 stars

(37)

37

3 stars

(7)

7

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

November 2018

Kimberly from National Society of Professional Engineers

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

November 2018

HL Community Platform engages members and aids committee work

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.

November 2019

Mhari from Rotary Internation

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Rethinking our entire structure

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Reasons for Choosing Higher Logic

Cost, ability to integrate with our current CRM, netForum.

November 2019

Molly from Alliance of Community Health Plans

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

November 2019

Higher Logic Community Management

I enjoy HUG quite a lot. I think it leads by example and is easy to use.

Pros

The Higher Logic platform allows for members to communicate with each other in a safe place, removing the middle man. My company, prior, had been tasked with being the middle man. Our members would contact us with queries, we would have to make the appropriate questions. HL helps to remove us as an extra step in THAT process, allowing us to focus on other matters.

Cons

There are times when I wish HL had some more plug/play style technology. The ability to drag and drop entries, personalize a homepage, etc. I have been in my current position for only 6 months so a lack of familiarity with the product is part of the issue; but is seems that some of these features arein the works as we speak (per the opening sessions).

Reasons for Choosing Higher Logic

I was not with the company when the decision was made.

January 2019

Jessica from Fortinet

Company Size: 5,001-10,000 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2019

Growing Pains to the Max

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

November 2019

Teshia from AHLA

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Online Community Product

Pros

I have worked with three organization that used the Online Community platform and the major benefit in recent years is how HL supports the organization from start to finish and continues support ongoingly. My first organization did not have that level of support during launch, but HL recognized organizations needed that support and they responded to that need. Now I feel between the HL staff and HUG, you can really conquer any problem you encounter as an admin.

Cons

More recently we're experienced some problems with regard to the volunteer opportunities module and sending opportunities. I know changes are coming down the pike that may improve this activity.